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Four Seasons Resort Hualalai
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Reviews (3,097)
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Reviewed February 21, 2013

Having stayed at several Four Seasons resorts before, I had high expectations. This resort lived up to the expectation! The service was top-notch, the food outstanding, golf was good, and the facilities were pristine. The fitness center had more machines and free weights than I have ever seen at a hotel. The King's Pond is an amazing place to snorkel with thousands of fish of all sizes and an Eagle ray! We loved seeing the turtles come lay up on the shore every afternoon to sun themselves.

Although we were not traveling with children, I couldn't help but notice all of the things they had geared for kids: a special kid pool with a beach and mini beach chairs, a supply of pull-ups at the cabana, a step stool in front of the sink at the pool bathrooms, cultural programs at the cultural center, etc.

If I had one criticism it would be that the signage leaves something to be desired. When walking the path behind the rooms, there are several key turns that are not marked and others where the markers are so low and small, they are difficult to read. Especially at night.

Room Tip: The rooms around Kings Pond are quieter but are a bit of a hike to the pools and restaurants.
  • Stayed: February 2013, traveled with friends
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2  Thank Elizabeth201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai, responded to this reviewResponded February 22, 2013

Aloha

Thank you, for sharing your experience and choosing Four Seasons Resort Hualalai.

We are so happy to hear that we met your expectations.

Your feedback is extremely valuable to us and we will be looking at ways to make our signage more visable, especially at night.

With warmest aloha,

Chris White
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

We typically aren't Four Seasons guests. It's not because we wouldn't like to be....it's just that we have a hard time justifying the prices. However, this was a special vacation with special friends and we were going to splurge for a few days. From the time you set foot on the property, it's different than a lesser price hotel. Cool cloths, a cool drink and a lei when you step out of the car to check in. A quiet, calm front desk that feels open air with all the windows and greenery surrounding it. Efficient, respectful people helping you get to your room and get your bags in. They would unpack for you if you wish. Ice, a light snack and fresh water bottles when you reach your room. Wonderful linens, lots of pillows and sliding doors that open the entire width of the room to capture the view and the breeze. It's the little things you are paying for. But it's the little things you notice as well. At the pool they set up your towels (as many as you want) on luxurious chairs that are actually comfortable to linger in all day. Especially when they bring around a frozen chocolate or a popsicle every now and then. And sunscreen - just in case you need it. No fighting for umbrellas - every one gets one. Fresh ice water every hour or so. A manager's reception for guests one night that included wonderful drinks, fine wine and great food - complimentary. Not trying to sell a time share or flip a bowl of pretzels at you and call it good. There were glitches here and there, but they were quickly remedied without snarkiness or making excuses. As a matter of fact, you don't really notice how lovely the whole visit is until you look back on it and remember all of the details. This hotel was voted one of the top hotels in the world very recently. I can't say as I have a number of other top hotels to compare it to - but I do know that I would go back to this one. I was pampered without being fawned over; indulged without even knowing it and rocked into bliss by the atmosphere, the amenities and the professionalism of all staff that we encountered. I (literally) dream of this place at night.

Room Tip: We requested a golf course view room which was considerably cheaper than ocean view. We ended up with a view across the 18th hole with the ocean in the background. That works. Stunning views - just didn't get a room with an outdoor shower - the only other thing we would have wanted.
  • Stayed: January 2013, traveled as a couple
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5  Thank Traveler5846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai, responded to this reviewResponded February 22, 2013

Aloha,

Thank you, so much for sharing you experience and for choosing Four Seasons Resort Haulalai during your recent visit to Hawaii.

We truly appreciate that you selected Hualalai for your special vacation with friends.

Hopefully it will not be too long before you find another "special" reason to visit us again.

With warmest aloha,

Chris White
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

This is the best Four Seasons that I have ever been to!! The service was absolutely phenomenal, setting gorgeous, and food amazing! The rooms we got were great and the spa and fitness center were top notch. One annoyance: the gym was open air with fans, but no air conditioning. Though you get a more authentic workout that way. Otherwise, no complaints and I really did feel like I was in paradise.

Room Tip: Ocean view can't be beat
  • Stayed: October 2012, traveled with family
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Thank zachg93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

We stayed here for a week in the beginning of February, I've never stayed at a resort that had such good service, along with picture-perfect grounds and of course, stunning scenery all around. The food was incredible if pricey, but most hotel food in hawaii is much higher priced than we're used to. This was a cut above anything we've ever experienced.

  • Stayed: February 2013, traveled as a couple
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Thank MarriottGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

From the warm greeting with real flower lei and cocktail in a coconut shell, to the perfect room, to in room dining delicious and elegantly served... One perfect encounter to another. The pool service is exceptional, from offering sunglasses cleaning from your lounge chair to cool cucumbers to press on your eyes. All with a warm aloha spirit. The whale and dolphin watching was a treat! Suggestion: come during whale season with a pair of binoculars. No boat b
Needed you will see them from your lounge chair. Perfection!,

Room Tip: Adult only pool side if traveling without kids is much quieter, but all rooms amazing.
  • Stayed: February 2013, traveled as a couple
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Thank shira s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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