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Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Reviewed January 13, 2013

On the first of January we drove out to the Four Season's Resort to visit their restaurant and bar to have lunch and look the place over....when we drove up to the gate area a young female gate guard come out to greet us and ask why we were there?? We told her and she said the resort was closed to non-members due to the owners and booked guest having fully occupied the resort and this restriction was valid until January the fourth.

Not what we expected at all from this facility.

Very disappointing to say the least.

  • Stayed: January 2013, traveled with family
    • Service
23  Thank oldsaltqsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai, responded to this reviewResponded January 17, 2013

Aloha,

Thank you, for taking the time to post your review.

I can appreciate your frustration at being denied access into Hualalai Resort during your recent visit to the Island of Hawaii.

You unfortunately experienced a restriction that we put in place only one time during the entire year at our absolute peak demand of Festive / End of Year.

During this period, if you are not staying at the resort you can still access the restaurants if you have a dining reservation.

I do apologize for this inconvenience and although you are disappointed I would like to encourage you to visit Hualalai during your next visit so that we can make it up to you.

Mahalo,

Chris White
Director of Marketing

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1,842 - 1,848 of 2,838 reviews

Reviewed January 10, 2013

June 2012 was our second time (November 2007 was the first) staying at this resort after spending the first part of our trip riding the monorail for countless hours and theorizing why the bathrooms were so small at the Hitlon Waikaloa Village property down the road. The Four Seasons is very civilized - tasteful/sizeable rooms, attentive staff, well manicured gardens, awesome golf course, cool pools, not too big, delicious (but expensive) food and an overall relaxing vibe. The beaches are decent on an island not know for beaches - remember, you're sitting on active volcanoes - and there's always a good number of green turtles around sunning themselves on the rocks. The place was flooded in parts by the sunami so they had to rennovate and rebuild buildings closest to the water - the only residual issue from this is that the Kona Village resort next door with the huts and nice little lagoon is fenced off so that limits the better ocean safe boating/floating options for younger kids. Big pluses to this place: GREAT attention to kids...we got so many gifts and special food items that my young sons thought they were in heaven; well appointed rooms with wonderful tubs and showers; pool service (food and other accoutrements); awesome golfcourse; Beachtree restaurant food. Negatives: room rates and food/drink costs are steep; cultural programs are offered on a limted basis (ukelele lessons should be offered more often!); spa services are ok, not great (service rooms are very nice).

Probably would've given it a 5 start rating if I hadn't been sick (island virus) while I was there (bad luck on me), the massage I got had been better, our rooms were serviced earlier int he day, and the wind had been a little more tame (we went fishing on a particularly windy day, paid big bucks for a charter and had to come in early with no partial refund - the hotel should've maybe advised on the weather or helped us recoup something from the captain). I'm nitpicking on things that were circumstancial, but every experience is colored by the context and these are things a remembered. For the record, my parents gave it a 5+!

Room Tip: Families need to stay by the King's pond in suotes or the family pool.
  • Stayed: July 2012, traveled with family
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5  Thank Redwine4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2013

Beautiful surroundings. Very private. Don't go here to swim in the ocean or sit on the beach. The ad shot of the infinity pool lined up with the beach and ocean is misleading. The beach is six feet wide and all rocks. Our first room had cockroaches and bugs so they moved us to a big suite that was beautiful. The fridge didn't work properly and leaked, so they shut it off. We had to call maintenance seven times to come and fix the sliding glass doors to our balcony so the air conditioning would go on. Breakfast at $32 per person wasn't worth it. Unfortunately their steak house ( no ambiance) screwed up and our food wasn't very good. To mtheir credit, they did their best to rectify the situation, and comped the meal. A good meal would have been better.

The infinity pool didn't have stair entrances -- only ladders. The chair for people with handicaps to lower them into and remove them from the water was broken much of the time. I needed the chair but extracted myself in great pain up the ladder a few times. The staff said sorry. At anoither time, a man in a wheelchair with no movement in his legs lowered himself into the water, but the chair didn't work again -- so another guest and I lifted him out of the water as the staff watched. Minutes later, someone senior came rushing out, fawning apoligetically to the man in the wheelchair and offering dinner etc compliments of the hotel. I am glad they acknowledged him -- but they sure didn't care about my issues.

One of the pool attendants aggressively pursued a tip for placing four towels on two chairs for us . That was her prime skill.

Give us the Four Seasons Maui any day. It's one of the three best hotels we've ever stayed at -- on the concierge floor.

  • Stayed: November 2012, traveled as a couple
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14  Thank Julian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

This is the best hotel ever! Everything is perfect. Service is so good that at one point I wondered if the people that worked here were robots. it's a perfect place to relax recharge and get pampered. I love this hotel

  • Stayed: January 2013
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10  Thank yolandaub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Just returned from a five day stay at the Four Seasons Hualalai. I've stayed at other luxury resorts in Hawaii, and Hualalai is one of the best. The resort is spacious with four pools and a white sand beach. One of the pools is "adults only." Yes, there are children but the resort is designed in such a way that it its very quiet away from the kids area. The staff, especially front desk and concierge, were always responsive to any of my requests. I felt the "aloha" spirit from everyone, and it seemed genuine. The rooms are large, all with outside lanais with ocean views and some with a private lava rock outdoor shower. Great morning buffet and I loved the live fish pool.

  • Stayed: December 2012, traveled with family
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2  Thank Mexicanexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai, responded to this reviewResponded January 8, 2013

Aloha,

Thank you, for sharing your review and for choosing Four Seasons Resort Hualalai for your recent vacation to Hawaii.

We were happy to hear you enjoyed the Adults Only Palm Grove Pool. That is a relatively new addition to the Four Seasons Hualalai experience, further enhancing the resorts ability to cater to each guest, regardless of their travel persona, to feel at home in Hualalai.

It was also terrific to hear that you enjoyed The Kings Pond, one of the crown jewels at the resort with 3,800 beautiful fish, including an Eagle Ray. I hope you were able to join our Marine team to help feed the Ray. If not, you will have to put in on your must do list when you return.

We look forward to welcoming you back to Four Seasons Resort Hualalai.

With warmest aloha,

Chris White
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013

The staff are the perfect mix of polite and helpful, without being overly formal. I was trying to find the spa, and accidentally took a wrong turn on the pathway, and a gardener saw me looking perplexed and walked with me all the way to the spa. The property is gorgeous, and the restaurants and room service were fantastic. We loved our spa treatments, and everything about the hotel.

Room Tip: We loved our ground level room. Our room also had an amazing outside shower off of the bathroom, and...
  • Stayed: May 2012, traveled as a couple
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1  Thank LESBocatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

I have nothing bad to say other than this place is expensive but worth it! In Hawaii I've visited every island and stayed at what would be considered the finest properties (Fairmont, Four Seasons Maui, etc) and the Four Seasons Hualalai is hands down the best!!

Room Tip: Adult pool for couples! Kings Pond for Families.
  • Stayed: December 2012, traveled as a couple
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4  Thank mfsupra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
Price Range: $823 - $1,915 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

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