We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“four seasons kona” 5 of 5 stars
Review of Four Seasons Resort Hualalai

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Grand Junction, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“four seasons kona”
5 of 5 stars Reviewed November 8, 2012

The amazing part is the serenity of the place, No loud music at the pools, golf carts stop and shut off lights,The staff is exceptionally well trained and always very courteous. The staff at the pools was the friendliest of anywhere i have ever been. The restaurants are a little pricey but the food is out of this world. We ate at all three and was extremely pleased. Would have to stay longer and will go back as soon as possible. Had to check out about noon and flight was not untio 9:30 pm but hotel set us up with lockers in spa and we were allowed to use the facility for showers ect and charge until we left for the airport

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank simon604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,299 reviews from our community

Traveler rating
    1,973
    201
    76
    33
    16
See reviews for
640
1,105
34
181
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (728)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
wailuku
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

peaceful, tranquil, quiet and great food at Ulu ..
skip the beach house for only so, so food and dull service : (
Paul at the valet was GREAT, Lynn at the fish pond was GREAT. Food at Ulu was super good, gorgeous setting and decor, love the sharks surrounding the entry.
the food and service at the beach house was only mediocre, ceviche flavorless ... no lime, just canned pineapple taste, the lobster/crab hot dog? skip it!
just save room for Ulu, almost all the apps and the entrees we had were delicious!!!
enjoy your stay.

Room Tip: all were great!!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank karen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
/las /vegas
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed November 6, 2012

I booked this hotel based on all the positive reviews and was not disappointed! What an amazing location! Other than a few glitches upon arrival, everything exceeded my expectations. Once we were finally given our room, we were in awe! The room had a beautiful view of the King's Pond, which is the world's largest outdoor aquarium, as well as the ocean. We had a huge bathroom which featured a big soaking tub, nice shower and an amazing outdoor shower. The bed and linens were heavenly. The resort itself had so much to do that we did not want to leave. We dined at all of the restaurants and they were all excellent. No other place to stay on the Big Island when money is not a consideration.

Room Tip: Rooms by the King's Pond are very quiet and offer great views. Definitely request an outdoor sh...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank choosey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed November 5, 2012

We recently returned from a fabulous week at the Four Seasons Resort Hualalai. Our 3rd visit in the last three years, and it just keeps getting better.

Arrival:
We arrived from Maui on the day of the Iron man race. Not the best time to arrive in retrospect, but we made it to the hotel in record time, and had the amazing experience of driving up the course. Not all vehicles had access, so it was fortunate to be going to the Four Seasons property. (We were told that those going to Waikoloa had to drive 1 hour and 45 minutes out of their way to get there). We used the hotel sponsored taxi service for $37.00 each way and it was perfect. The driver Catherine was absolutely lovely, and helped us with our bags. Once we entered the lobby we felt home again. The entrance is really unique, and the open air feeling reminds you that you are in Hawaii.

Resort:
This resort is so unique. The two level rooms are not intrusive to the design and layout, and don’t overpower the beauty of the resort. Coming from the Four Seasons Maui on the previous week, the tall building feeling of Maui cannot compare to the homey, relaxed feeling you get at this resort.

Room:
We booked with a Four Seasons Preferred partner and we did receive a complimentary upgrade. We requested a upper level room in a quiet area and ended up with an ocean view room directly behind the Palm Grove pool. The room was tastefully decorated, and very well kept. My only small issue is that they had a very strong orange-scented oil-type candle burning in the room when we arrived. It was so strong it set both my husband and my sinus/allergies into hysteria. We unplugged right away, and left it on the front step for housekeeping (with a note attached). I’m not a scent person, so this is sort of strange for a hotel room. Housekeeping staff did an amazing job, and we made friends with Celeste who cleaned our room several of the days. What a lovely person, and she did an excellent job. Even on our last day when we had been given late check out, she came by to refresh our towels and make our bed. Totally unexpected. Thanks Celeste!

I loved the amazing view of the ocean, but it didn’t feel very private with all the people at the adult pool. We really didn’t sit outside our balcony at all, because if we did, we felt like we were being watched. The Palm Grove pool gets extremely busy after 7:30 a.m., and doesn’t slow down until after dark. At around 3 p.m. this “adults only” pool becomes a “scene” and turns into the social pool. And as each drink is enjoyed, the volume of the guests increases. Didn’t bother us too much most days, but trying to enjoy a mid afternoon nap, we could still hear the loud conversations (although the rooms are really soundproofed). Overall, if you want super quiet, ask for a room on the far end of the crescent, closer to the rooms starting with 30/31. We were in 2812 and this was too close to the pool. Although, if you don’t care to be that close to the ocean, ask for the golf view rooms if you want a super quiet experience. These rooms are lovely, and the golf course doesn’t get that busy, so you feel very isolated (in a good way).

Restaurants:
We had 5 amazing dinners and a couple of lunches at the Beach Tree restaurant (because Pahu i’a was being renovated the week we were there). We were so impressed with every since meal we had, and we have to commend Chef Nic for his continued success with this restaurant. We got a chance to meet him on this trip, and what an interesting man he is. We tried almost every menu item, and the only thing I was disappointed with was the whole lobster. Not really worth it in my option, I would stick with pasta or steak. On the last night I ordered a “special”, it was chicken eggplant parmesan with prosciutto. Probably the hands down favourite of the week. I hope he adds this to the regular menu. Ordered room service on several days/evening and it was prompt and the food was fresh and tasty.

My only really complaint for the week was the limited seating at Beach Tree (with the other restaurant being closed). I made all my reservations in advance using their new booking system. But this hotel, as are many of the four seasons hotels, is family/large group centric. They have too many large tables and not enough tables for two. Many mornings we waiting 5-10 minutes for a table, and for dinner each night we didn’t get prime location. One night we sat next to a large table of 15 people, another night sat next to kitchen entrance, another night we sat next to the waiter station. I think they need to designate a nicer area for “two seaters”. It just seems like an after thought to them.

Excursions:
We took the hotel sponsored snorkel excursion with Alaka'i Nalu even after our difficult time the last stay trying to book this (and my claims to never give them my business). A year has passed, and I thought I would try one more time. We learned that they have something called guaranteed Thursdays so we were able to secure a confirmed reservation even though it was just the two of us. What an amazing day it was. I can’t believe that more people don’t want to do this. We snorkelled with a huge pod of 50 plus dolphins, and then on to two other snorkel sites. Our captain Daniel was really wonderful and one of the most memorable days we’ve had. I just wish their booking system was better, or that they didn’t cancel so many days.

We also drove over to Hilo one day, and visited Akaka falls. This was a gorgeous day, and worth the drive, even just to get different scenery.

Pool: We are not really pool people, but we did sit by the Beach Tree pool on a few days. The service was fast and efficient. And you get a lot more privacy at this pool, than you do at the adults pool. On one occasion a woman brought her young daughter to dive in and out of the pool, for about 20 minutes or so. There are signs that say no diving. I watched to see if any of the staff would say anything, and eventually they did. It didn’t really bother us, it was just that they were disrupting the people around them. I was impressed that someone did finally say something.

Rental Car:
We reserved our rental car in advance with National, but at the last minute we decided to leave Maui a day early and arrive to Kona on the day of Iron man. Needless to say, National did not have any cars available for the day we arrived, but assured us that our vehicle would be available the next day. When we picked our rental car up the next day they only had a mini-van available, and not the smaller-sized SUV we had reserved. This car was far too large, and it was difficult getting in any parking spot. Aside from the fact that we looked ridiculous driving around in a mini-van that seated 8 people, when it was just the two of us. We returned it the next day, and by then, most cars were back on the lot. The Iron man race does create a lot of unusual situations, so it really isn’t their fault, but they tried to tell us that the mini-van was an upgrade, when really with the poor gas mileage, it was a burden to us.

Flights:
We flew Toronto to Maui via Dallas on American in Business/First Class. On the Toronto-Dallas leg the crew were amazing, and the planes were fairly new. However, our sound didn’t work on both seats, so it made for a longer flight. On the Dallas-Maui leg the plane was older, but with the converted seats. Not the worst, but certainly not the best either. On the return flight from Kona, the plane was a really old 757 with original grey/brown leather seats, and the service was truly awful. I would never fly AA again from Kona, with these old planes. It’s just not worth it. The seats are very uncomfortable, and the flight attendants are on turnaround flight, and not the least bit interesting in coming around to check on you. I don’t blame them, they are going on hour 13 of their work day. On the return flight from LAX to Toronto, again, amazing crew, new planes. When we arrived in Toronto our one large checked bag was complete destroyed – the entire plastic core of the bag was smashed into pieces, almost as if it was run over by a vehicle. We stood in line for 25 minutes or so, and filled out the appropriate paperwork. We needed to drive 30 minutes out of the city to the closest luggage repair location provided by AA. They quickly determined the bag could not be fixed and allowed us to pick out a new bag. So it all ended well.

Overall, another fabulous trip. I love this hotel, and we are planning a trip back in April of next year. This time however we have booked Air Canada/United for the flights.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank kates70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian R, Manager at Four Seasons Resort Hualalai, responded to this review, November 11, 2012
Aloha!
I am happy to hear you continue to have such wonderful experiences at our resort. I am sure arriving the day of Iron Man was interesting and glad you settled in nicely when you finally did arrive.

We really look forward to having you back in April and hope you will try ULU, our new Ocean Grill at that time. Sorry that the restaurant had not opened in time for your stay and I am sure you will enjoy it on your next trip.

I was just at Akaka Falls yesterday and do agree it is a gorgeous spot. Next time you go, make sure to stop at TEX on the way for a Malasada...those tasty pastries make the drive even better!

Mahalo,

Florian Riedel
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed November 3, 2012

Me and my husband decided to have a peaceful week in Hawai and the hotel was the perfect spot for that. The adults only pool gave us time for relaxing drinks in the afternoon and also the chance to meet very nice people.
Our room was facing the golf area and from our veranda we saw wonderful sunsets.
Other guests suggested for our next stay that we should be in the area of the fish pond. We may try in our next stay.. of course we are coming back!
The concierge staf did a lot for our stay too.
They suggested a trekking to the Kualalai volcano that was amazing. The guide Eric was very experienced and took us to places that we would never have the chance to see for ex into the lava tubes and the perfection of the silence there.
Eric was very helpful also and because of him we were able to get a private boat .This time, with Kathy and Rusty we dived with more than 100 dolphins ,saw beautiful coral reefs and even a manta ray. Our friends from the adult pool were on a boat with dozens of teenagers...
The breakfast and meals on the hotel were very good. Don't skip and chance of eating the Hawaiian fruits and specially the tomatoes,
In our next visit they will have a new restaurant , yes, one more option will be nice because you will want to eat at the hotel probably. Why leave paradise.
One last suggestion, if you go around the iron man time and want to have a car, reserve with anticipation.
We were not able to get a car because there were 10000 people in the island for the marathon .
But definitely seeing the whole island in a helicopter ride, reserve front seats , was much better than staying on traffic due to the number of people on the island.

Room Tip: Golf view or close to the pond pool
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Isabela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, MA USA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 31, 2012

We spent 5 days here in October and had one of the best resort experiences either of us can recall. The site of the hotel is beyond lovely — nestled on the shore among the blackened lava flows and banyan trees — but the service takes it a notch above the rest. Other Four Seasons locations could learn a thing or two from this staff. I can't speak to the area around the resort because it's so beautiful that honestly, you don't feel the desire to venture out. We ate only at the Beach Tree, which is the outdoor breakfast/lunch/dinner spot next to the pool. The sunsets from there are absurdly beautiful and we found the food to be very good. The excellent live music begins just after sunset and really adds to the ambiance. Golf course looked lovely, but we don't play. The gym is gorgeous and they offer lots of spin and yoga classes. Our trip was completely superlative from start to finish and we'll definitely be back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank hlyne82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
1 review
5 of 5 stars Reviewed October 31, 2012

From the moment we arrived to our last day, the staff's attention to detail in room service and poolside was absolutely the best !
KUDOS to Rheba Crane and all her staff in delivering incomparable customized service to our group ! All staff were friendly and courteous whether it was breakfast or lunch at the Beach Tree Cafe or just lounging out on the covered recliners on the beach. The level of cleanliness was as good as if not better than Disneyland. All the grounds were very well kept up.

Room Tip: upper rooms see out farther
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Kailua-Kona
16.4 mi away
Mauna Kea Beach Hotel, Autograph Collection
10.6 mi away
Kings' Land by Hilton Grand Vacations
13.1 mi away
Holiday Inn Express Hotel & Suites Kailua-Kona
Show Prices
Show Prices
Show Prices
13.0 mi away
Courtyard King Kamehameha's Kona Beach Hotel
9.5 mi away
Hilton Waikoloa Village
11.5 mi away
Mauna Lani Bay Hotel & Bungalows
Show Prices
Show Prices
Show Prices

Been to Four Seasons Resort Hualalai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Resort Hualalai

Property: Four Seasons Resort Hualalai
Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Nestled along the legendary Kona-Kohala Coast of Hawaii Island, Hualalai is a Hawaiian destination unlike any other. Blessed with 863 acres of lush oceanfront beauty, authentic Hawaiian artistry and the highly customized services of the award-winning Four Seasons, Hualalai is a holistic, sustainable and globally renowned community that continues to set the standard by which all other resorts are measured. Hualalai inspires and enriches every experience, forever transforming and connecting the lives of all who come here. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Odigeo, Travelocity, Hotels.com and Jetsetter so you can book your Four Seasons Resort Hualalai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing