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Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Reviewed September 29, 2012

Just returned from a great vacation at Four Seasons Hualalai. You see so many positive reviews of the resort it is hard to believe. But...believe them all. This a wonderful property that consistently exceeds expectations. The resort staff is amazing and does a wonderful job.
Management-
The hotel management team is excellent. I was originally concerned when we learned the Pah'uai Restaurant was closed for renovations during our stay. However, prior to our trip William the Assistant Food and Beverage manager called us at home and ensured there would be adequate dining options. I was impressed he made a personal call prior to our arrival and followed-up by speaking with us during our stay. He was absolutely correct the dining options were again excellent. We met some of the management team at the Manager's Cocktail Reception including Robert Whitlock and Reba. Extremely professional, genuinely interested in the quality of your stay and willing to help in any way.
Food-
We had dinner at the Hualalai Grill (2), Beach Tree (2) and Resident's Beach House. The meals were excellent with great food and service. We enjoyed the ambience and food at the Grill (request outside table), the Beach Tree was wonderful for dinner, drinks and the buffet breakfast is not to be missed. Steve the bartender at Beach Tree is great, friendly, makes tremendous drinks and has a world of local knowledge. Nick Mastracusa the Head Chief at The Beach Tree introduced himself on our last night and provided us with a wine tasting from Badia a Coltibuono. He went out of his way to make us comfortable and even offered to teach my wife to cook a sauce during our next stay.
Rooms-
Excellent View. Great to hear the surf at night. Housekeeping staff kept the room spotless. Very comfortable and well appointed.
Service-
Great. Pool and beach staff were excellent. Hotel reception and staff are the best.
Golf-
Course is amazing. Great views and beautiful scenery. Challenging but playable.

We had nothing to complain about. Simply the best resort.

Room Tip: ocean view near the beach
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  • Stayed: September 2012, traveled as a couple
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1  Thank MichaelTUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,062 - 2,068 of 2,981 reviews

Reviewed September 28, 2012

Just returned from 5 nights staying in a Golf Ocean View Superior Suite. The room was huge and gorgeous. The golf/ocean location seems more private than the majority of the other rooms that surround the pools but is more removed so a little more walking is involved. The views from the suite were more golf than ocean with the ocean in the distance but still beautiful sunsets from our huge terrace. The resort is very removed and remote. We only ventured offsite once to do the volcano helicopter tour, expensive but worth it (we drove to Hilo, gorgeous drive and stopped at the falls, and did the tour from the Hilo airport, 50 min in helicopter was perfect amount of time). If you like golf you will love this resort (we are not golfers). Our time was spent lounging by the various pools and relaxing. The resort is gorgeous and the service amazing. Our only concern was the food, it was good but not great. Prior to our visit our friends said we would love PAHU I`A but unfortunately it was closed for "enhancements" so we never had a chance to experience what looks to be the most fine dining on the resort. We visited in September and the resort was quiet so I understand their choice to renovate the restaurant now. At the end of our 5 days we were really bored of the food, if PAHU I`A had been open and we had another food option on site that would probably not have been the case. This really is a beautiful resort though.

  • Stayed: September 2012, traveled as a couple
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3  Thank ryzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

Have had the pleasure of staying at the FS Hualalai resort a couple of times. The professional staff seem the ability to understand the kind of vacation we were looking for - responsive when we needed, yet distant when required!
Although my wife and I don't have children, it is easy to see how this property would be perfectly suitable for a family. Having said this, it is a perfect oasis for couples - of all ages!
Lots to do in and around the property. The hotel arranged for us to have a picnic ready at 4am in order for us to drive up the volcano and be there, on time, picnic in hands, to watch the sunrise!
Looking forward to going back one day!

Room Tip: Families seem to want to be closer to the main buildings, therefore, we requested to be as far away...
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  • Stayed: October 2011, traveled as a couple
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3  Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

I had the pleasure of a short stop at Hualalai in September. What a beautiful property. From the time I arrived until I sadly departed, it was nothing but top notch service, beauty and tranquility. I loved the extra touch of washer/dryers available for guest use. And the views were just what you'd want them to be. I've stayed at all three Four Seasons Hawaii properties and this one is truly my favorite.

  • Stayed: September 2012, traveled on business
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2  Thank TeriV1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

Our third stay at the Hualalai ... and we have decided that this is the ONLY way to relax, decompress and be pampered!! Food, Staff, Accommodations, Spa (Carlos is awesome for massage), and Golf was over the top. We did not want to leave! We will be back ...

Room Tip: anything with a view of the beautiful ocean!
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  • Stayed: September 2012, traveled as a couple
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4  Thank Alyson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

The welcome at arrival was by far the best starting w/guard at entrance, bellmen, reception @ arrival w/cool towels, fruit & Mai Tais, etc.

We have been on the Big Island several times but this was first time at this Four Seasons. We've stayed at other Four Seasons resorts on the other islands. Best part of this property was the beautiful grounds, as this resort sits right on the oceans edge. As others have stated, not all the beach area is swimable, but there are some areas where you can swim/snorkel. The sand is a little sharp on feet so take care. Their sunsets are magnificent. They say its the gases emitted from Kilauea Volcano which produce the beautiful soft-colored hues that light up the sky.

Now, for the disappointments. We had the bed/breakfast pkg. The buffet breakfast was awful and staff there seemed overhwhelmed. Food sat out in heat of day without proper cooling stations (fruits, salads, egg/pancake batters). Yogurt containers in bowl of ice, soon melted & became bowl of warm water. Items were not replenished efficiently. In all fairness to 4S, their Pahu i' a Ocean Grill is under renovation where, I believe, past buffets take place.

  • Stayed: September 2012, traveled as a couple
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8  Thank akaSparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

The resort is perfect for avid golfers, the mission was to play the Hualalai course which you can only get on by staying at the Four Seasons...so I opted for the golf package which allows for unlimited golf. The resort itself is dreamy but I was more impressed with the course - the black volcanic rock contrasting with the lush green fairways & deep blue sea on holes 17 & 18 were magnificent. I then proceeded to became victim to both of the resort's scrumptious restaurants... all in all... it's the best the island has to offer.

  • Stayed: September 2012, traveled on business
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2  Thank MichaelBrasier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740-5610
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
Price Range: $936 - $2,016 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

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