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“Amazing Resort”

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Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Montreal, Canada
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Amazing Resort”
Reviewed September 16, 2012

We have nothing but the best things to say about this resort. The staff at the front desk were always helpful. The staff around the resort were friendly and ready to assist anytime. We stayed on the resort for six days. The restaurants were expensive but very good. We did not leave our resort so that we can enjoy everything around (different pools, swimming with the fish,spa) Wake up early to enjoy the day here.

Room Tip: We stayed on the second floor and enjoyed the view from our bed and the bathroom window.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Christina44_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (817)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Redwood City, CA
Level 5 Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed September 15, 2012

Our family spent 10 nights at the FS Hualalai back in Dec 2011. I've been waiting for a time that I could actually sit down and write the very lengthy glowing review that I've been wanting to write. However, that time never came so I figured I better write something because it was a trip we will never forget! At the time of our trip the kids were 4 and 7.

As for the rooms, there is something for everyone. Rooms are located around each of the four pools. The one with 4K+ fish, the family-friendly pool, the mostly adult pool and the adult-only pool. There are also some rooms facing the golf course and not by a pool. All buildings are two-story. If you take an upstairs room - you get a clear view of the ocean and a balcony. If you take a downstairs room you may or may not have a clear oceanview and you get an outdoor lava rock shower. No lava rock shower for upstairs room. So, your choice. We had a downstairs room by the family-friendly pool - LOVED it because the kids could in/out easily from the patio door.

Room had no noise issue for us. Plenty of space. Twice daily housekeeping meant that they took out and put away the kids sofa bed. Walk-in closet and spacious entryway a plus. Our bathroom had plenty of space - again, loved the outdoor shower. Housekeeping will also provide a child step stool if asked - it was a nice study wooden one. Loved the L'Occitane products, especially the after sun lotion that isn't even available on the L'Occitane website! Super clean and comfy bed. Nothing to complain about.

Food was high-quality and nothing to complain about either - except that the alcoholic drinks are very expensive (try mid-teens to $20's for a mixed drink - oh well, you're at the FS - live it up!). Food is reasonably priced for what you get. Lunch entrees mid-teens to $20's. Dinner entrees high $20's to low $40's. Frankly, it's similarly priced to Roy's and even the Hilton (and the Hilton's food quality is pretty low). Kids meals around $9. The chicken tenders were sliced whole chicken (3 pieces) with fries and papaya for around $9. I was at the Hilton in April 2012 - they charged $3 each for chicken strip that looked like rubber and sat under a heating lamp.

An absolute must is the Sat night buffet. $80 per person is well worth it when it will cost you the same for a 3-course dinner at Roy's. Kids half price and little ones 4 and under are free. Leave room for the dozen+ choices of dessert!

When booking your travel dates, keep in mind that the Cultural Center is only open on the weekdays. There are a ton of complimentary activities and we did a lot of them, but they are not open on the weekends. Flower-lei making, flower head-piece making, bracelet making, a variety of music classes, etc.

Free snorkeling lessons in the fish pool, educational sessions in with a biologist at the touch tank, a variety of kids floaties and sand toys for your use, sunscreen provided poolside, otter pops for the kids, fruit kabobs, sunglass cleaning - all complimentary.

My husband and I took advantage of the spa facilities every day (no extra cost unlike some other hotels). Steam room, sauna, whirpool, cold plunge - all included, no extra cost. He also had a massage - loved it. The gym is an outdoor and indoor facility - gorgeous and plenty of equipment but I didn't use anything. Group exercise classes available for $10/class.

Kids Club a fun place to go. Unfortunately, my younger was too young to be left there without us (she was 4) and her big sister didn't want to be there without her so we did not use the complimentary kids program. Next time! I did speak with the child care providers - they are well-organized and professional, a friendly group of staff.

Wifi cost reasonable. $10/day for one device at somewhat slower speed. $13/day for three devices at faster speed.

Went golfing - absolutely amazing! Definitely worth it. Loved the GPS-equipped golf cart with the color monitors.

Something to watch out for that we were not told about... the restaurant upstairs from the golf shop and Cultural Center is technically not part of the FS and is run by the Hualalai Resort. You can still charge the meal to your room, but the kids-under-4-eat-free does not apply. The kids-under-4-eat-free is only at the FS restaurants (and not poolside either).

While this island is the youngest of the islands so the sand is not super fine, my kids still loved playing on the beach, building sand castles, etc.

We were also there to attend a wedding. The wedding, reception and all wedding-related events were excellent.

What else can I say, gorgeous property, plenty to do for kids, places for adults to getaway from kids, clean and well-maintained, excellent service, no holding lounge chairs and worrying about where to sit (though we left before the Christmas rush) - I cannot wait to return!

Highly, highly recommend!

Room Tip: Rooms are located around each of the four pools. The one with 4K+ fish, the family-friendly pool, t...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank kht2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian R, Manager at Four Seasons Resort Hualalai, responded to this review, September 21, 2012
Thank you so much for your feedback. We are so pleased that you had such an enjoyable time at Four Seasons Resort Hualalai.

On behalf of the entire staff and myself, thank you so much for taking time to write about your experience. We certainly appreciate your glowing words of praise about our property.

Mahalo, Mahalo and we look forward to your next stay !

Florian Riedel
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 13, 2012

Unparalleled service, location and experience. Family focused, regardless of the kind of family, and yet great for singles or couples alone.

This is probably the best hotel I've stayed at in the world. Incredibly accommodating service, friendly staff and the amazing "anything you want" atmosphere.

Rooms are very comfortable and feel very much like the Islands. They are located on 4 separate crescents each with it's own vibe. Ask reservations to find the spot that suits your style.

Yes it is pricey, but it is worth every single penny.

Room Tip: Room service for breakfast is the way to go. Served up on your patio or deck complete with table cl...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank basicsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2012

Although quite pricey, it is worth every dollar. Best hotel in Hawaii, for sure...
Hualalai is all about service, and the guest experience. If you do not want to leave your resort, and want
to feel pampered, and cherished this is the place to be!
Tennis, Spa, Pools, Surfing, Paddle Boarding, Great Restaurants they have it all!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alexandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 12, 2012

I was very impressed with everything. I go to Hawaii 2 times a year but have not stayed at this property before. This is by far the best in the state and possibly the country. Everything is clean and well maintained. I had no issues at all. I love watching the turtles come ashore every day. The salt water pools were all great, especially when you can swim with sting rays. All the food was first class.

First Class all the way

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 12, 2012

located where you're isolated from the rest of the island...perfect haven. staff was very attentive to our needs & the view from the room was breathtaking. we really enjoyed the outdoor shower on the lower level rooms.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ron o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 10, 2012

Though our stay was short, the experience will stay with us a long time. We were in the islands for our 25th and decided to do a hop over to the big island from Maui to see this hotel and the island. Glad we did! The hotel is secluded, it is arranged in more individual bungalow design with great ocean views! The staff are amazing especially at the check-in and and the restaurants.
There are 4 pools....one is a snorkeling pool so it is salt water and filled with thousands of fish.

There is a near by golf course that is in fantastic shape. We had dinner at the main restaurant and it was wonderful. Chef Shawn sent out to us some California rolls he makes...must get the crispy shrimp roll...wow! He also came out and said hello which was cool of him to do.

We were also fortunate to meet Florian the Resort Manager and thank him for the wonderful service by all the associates there. You must go!

Room Tip: If you want an ocean view room, be sure to ask if your location is on the lawn so you get an open vi...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank footballcrazy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian R, Manager at Four Seasons Resort Hualalai, responded to this review, September 15, 2012
Aloha,

Thank you for your support and thank you for sharing your experience - It was so nice to meet you and I hope to have a chance to welcome you back to beautiful Hualalai.

Let me know when you are ready to come back for more crispy shrimp rolls....

Warmest Aloha,

Florian Riedel
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai

Property: Four Seasons Resort Hualalai
Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

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