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Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Reviewed June 29, 2012

This resort is truly amazing. The casita style layout allows for privacy and lush greenery surrounding the entire property. The beach has turtles resting on the sand and beautiful aqua blue water. The staff was all wonderfully helpful and considerate, especially when needing help navigating the sometimes confusing and large property. The rooms are beautiful with a modern Hawaiian style, bottom level rooms have outdoor showers, which is a must! On the resort property is a contained ocean pond with over 4,000 fish in it that you can snorkel in to get up close to the fish. Very cool! They also have multiple pools for families and adults. Great resort that I would highly recommend!

Stayed: June 2012, traveled as a couple
2  Thank riesenweber3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,140 - 2,146 of 2,985 reviews

Reviewed June 28, 2012

My daughter and I loved our stay at the Four Seasons Resort Hualalai. The resort is a perfect combination of beauty, attentiveness, and relaxation without being in the least bit pretentious. All of the staff were super friendly and helpful while also remaining unobtrusive. There were fabulous activities for kids as well as adults. Our favorite amenities were the snorkeling pool, ocean beach area, spa and fitness center, the fabulous restaurants and the outdoor shower attached to our room. The restaurants all have extensive gluten free menus as well as their regular menus which was wonderful since my daughter has an extreme gluten intolerance.
We would highly recommend this resort to anyone looking for relaxation and fun.

Room Tip: Our ground floor unit facing King's Pond and the ocean was terrific! It also had an outdoor sho...
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  • Stayed: June 2012, traveled with family
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2  Thank M_Elizabeth_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2012

Staff was very personable. If not for Jason, who changed our room away from children, and Janelle David who always checked on us; we would have left early because of the food. They really went above and beyond to get us a nice room. The bartender at the swim-up pool bar was very nice too and made good drinks. The manager's reception was very nice and had a lovely conversation with Chris White. We should have spoken up more about the food, but we didn't go there wanting to complain and get free meals. We were there to celebrate our anniversary and eat really good food. Dry fish, no seasoning and just no flavor was the constant theme at all the restaurants. The property, room, pools, grounds; staff was "the best." So sorry to say this stay was so disappointing, but it was because of the food.

Room Tip: Loved our room by the Beach Tree
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  • Stayed: June 2012, traveled as a couple
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Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Aloha,

Thank you, for taking the time to post a review.

On behalf of the management and staff of Four Seasons Resort Hualalai I would like to apologize that our food did not meet your expectations.

During our conversation at the reception you had expressed your frustration with our food. I must also apologize to you personally for not taking action. We typically get terrific reviews of our food and I admit that I expected your experience to improve.

Our cullinary team prides itself on delivering a memorable Food and Beverage experience at the resort and will be taking your feedback extremely seriously.

I completely understand why you would not want to speak up more about the food while you were here, however we wish you would have. Not to get "free meals"; but so we could do everything possible to exceed your expectations. Our team understands that everyones tastes are different and we are used to customizing and altering recipes.

We truly hope that you will give us another chance to exceed your expectation.

Thank you, for your positive statement regarding our staff, pools and grounds.

With warmest aloha,

Chris White
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2012

The service at this hotel is outstanding, add the great food, attentive staff, beautiful scenery and rooms and you have a perfect vacation as I did. Look no further.

Room Tip: Make sure to reserve a room with an outdoor shower
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  • Stayed: July 2011, traveled as a couple
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2  Thank Beautiful37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012 via mobile

Beautiful, and serene - must be considered in the world's top ten resorts. It's expensive but worth it if you can afford the stay. The concierge team and staff were extremely helpful.

  • Stayed: June 2012
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2  Thank Kikoandken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

We stayed there in two over/under rooms. The rooms were wonderful and fit into the surroundings well. The Beach was not at all what we expected-mostly lava rocks and pebbles. There was a very small, man-made sand area. The pool near the beach was smaller than we expected.
The property itself is well maintained and lush-service was impeccable although they could have had more servers at the pool areas.

  • Stayed: May 2012, traveled with family
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2  Thank Backdoc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

From start to finish an amazing experience. We stayed onsite for the entire 6 days, 5 nights of our trip. From the moment we were greeted in the lobby we were made to feel relaxed and taken care of. We were traveling with our 2 children, ages 3 and 6, and they also had a great stay. I hope to be able to return. We also ate at the hotel for every meal, and I think, for Hawaii and the Four Seasons, the prices were reasonable, but more so, the food was excellent! The burger...I had it twice in 2 days.

  • Stayed: June 2012, traveled with family
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4  Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Aloha,

Mahalo for your review and for choosing Four Seasons Resort Hualalai for your recent Hawaiian vacation.

It was terrific to read your review of the resorts "Burger", officially named the NCA Burger. The two amazing chefs of Beach Tree and the restaurant General Manager - Nick, Chuck and Angela (NCA) each contributed two of their favorite burger ingredients to make up the amazing taste of the NCA Burger. I am biased...but....I think this is one of the best burgers ever made!!! I hope you agree.

There are a lot of reasons to return to Hualalai, now there is one more.

We look forward to welcoming you back to Four Seasons Resort Haulalai.

With warmest Aloha

Chris White
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740-5610
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
Price Range: $931 - $1,983 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

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