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“Cleaning lady found in the room...”
Review of Sol Garden Istra

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Sol Garden Istra
Ranked #3 of 14 Hotels in Umag
Reviewed August 22, 2013

Brilliant service at hotel Sol Garden Istra on Friday 19th April - half an hour before check out time I found a cleaning lady in my hotel room toilet doing the toilet business.... THEN washing her hands and wiping them off MY towel. Seriously?!.... 4 stars? Any stars?
Of course the hotel manager offered me a discount(!?) verbally WHEN I come back... I don't see that happening, it's not a good thing to let the guest leave the hotel angry.

  • Stayed: April 2013, traveled on business
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3  Thank Marijana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IstraturistUmag, Manager at Sol Garden Istra, responded to this reviewResponded August 29, 2013

Dear Mrs. MorskoPrase,

Thank you very much for choosing Sol Garden Istra for your stay and for taking the time to share your feedback on TripAdvisor.

As we have already done in person, we would like to use this opportunity and give you our sincere apologies for the situation you experienced, when returning to the room, after having taken out your luggage and checked out at the reception.
Like we confirmed to you, we have spoken with the person in question and taken all the necessary measures to ensure that these or similar situations do not happen again.
Each of our guest’s comment serves as a motivation in the improvement of our services, as we are constantly trying to surpass the expectations of our guests. Therefore, we are trying to devote to each and every of our guest’s situations, especially during their stay.
I believe you have experienced this when the Hotel Manager approached to you with a solution for the situation in question and offered her full disposal during your next stay in our facility.
We would also like to use this opportunity to remind you that you are free to contact us by phone/e-mail of the hotel or the Manager's phone number/e-mail that she personally handed to you.
We do hope to be able to welcome you again in the near future and to rebuild your confidence in our service.

Kindest regards from Umag,

Franka Zorić
Guest Experience Manager

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227 - 233 of 783 reviews

Reviewed August 8, 2013

Great family hotel that has thought of everything for a relaxing or fun time. There is entertainment for most of the day for children of all ages and includes snacks etc. For the adults there are activities during the day: Maja the fitness instructor was fantastic for yoga and pilates - great fun and patient with the beginners! We were a family group of 14 in total that ranged from grandparents to toddlers - all of us a had a fun time. I would recommend a trip to the pretty village of Grosnijan which is only 20km away. All the staff were lovely and entertaining.

Room Tip: Their are 3 'village' blocks which are nice but separate from the main hotel building. The h...
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  • Stayed: August 2013, traveled with family
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2  Thank Katy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IstraturistUmag, Manager at Sol Garden Istra, responded to this reviewResponded September 17, 2013

Dear Katy C,

Thank you for your time spent on writing this nice review. We are glad that you have enjoyed your stay and that you were satisfied with hotel services and local area. Thank for pointing out Maja, I will forward your comments to her as well to all our employees. We strive to provide comfortable stay to our guests so they can leave with best memories and to come back again as, hopefully, you will too.

Best regards,

Franka Zorić
Guest Experience Manager

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Reviewed August 7, 2013

Though just 4 stars, its a best price performance stay in Umag. Nice and clean hotel, perfect staff, perfect breakfasts. It's perfect for a family, we visited as a couple. Rooms are nice, solid beds :) , beach is nearby, seaview is nice. Here you can have enjoy a relaxed atmosphere everywhere.

  • Stayed: September 2012, traveled as a couple
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1  Thank Gregor-ELO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IstraturistUmag, Manager at Sol Garden Istra, responded to this reviewResponded September 17, 2013

Dear Gregor-ELO,

We are glad that you enjoyed your stay in our hotel. Thank you for your visit and the time taken for writing this review. Our main goal is to provide nice memories to our guests and we hope we will have pleasure to welcome again!

Best regards from sunny Umag,

Franka Zorić
Guest Experience Manager

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Reviewed August 2, 2013

A nice choice for families, great for children. We really enjoyed the swimming pool, playgrounds and shows. We loved the great service of all the animation staff, specially Natasha from Club 4. She was great with our two year old daughter who only speaks spanish. They couldn´t understand each other but she was so sweet and had such a great attitude that our daughter loved playing with her. We really appreciatte Natasha´s extra effort.

  • Stayed: July 2013, traveled with family
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1  Thank Vdf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IstraturistUmag, Manager at Sol Garden Istra, responded to this reviewResponded August 10, 2013

Dear Vdf,

My name is Franka and I work as the Guest Experience Manager in Sol Garden Istra. I would like to thank you for the kind comments about our services. Nataša is really glad you have recognized her effort and especially the love that she is showing doing her job and playing with our little guests.
We are looking forward to see you again.

Best regards from Umag!

Franka Zorić
Guest Experience Manager

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Reviewed July 29, 2013

There are lots of options for hotels in Istra but if you have a family, especially smaller children you cannot go wrong by choosing the Sol Garden, Istra.

The hotels has thought of everything to create an ideal vacation for both mom and dad and the kids. We took the half board package which worked well as it allowed for a big breakfast and dinner at the hotel. Lunch was hardly needed and when we did get hungry we simply got something next to the beach or pool. The food in the hotel is very suitable for family dining but if you are looking for something more private and romantic I suggest you venture outside the hotel for a night or two in Umag as the main dining room is quite busy.

As for aquatic activities, the hotel offers various venues. A large central pool with various depths for different ages, an entire in house water slide park with three fun slides to explore, and a children's play place we dubbed the "bucket" as it is a giant water complex complete with slides, games, towers and giant bucket that fills with water and douses everyone in the water complex with a torrent of water which becomes a spectator event for everyone both in and out of the water. See pictures/ video.

The various kids clubs are also an invaluable addition to the complex. They have clubs which match the age of your children, we took advantage of the "club 4" a couple times which allowed mom and dad a short reprieve from our energetic 3 year old. At the outside Istra village restaurant the hotel also hosted some quality entertainment venues including an outstanding Lion King show which made you honestly feel like you were at the Broadway show due to the professionalism of the actors, sets and outstanding costumes.

It's easy to forget there is more outside the hotel but be sure to take a couple day trips around Istra. Groznjan is only a 25 minute drive from hotel and is a beautiful artists colony high in the hills. Porec is also a good day trip which has a beautiful medieval town center. There are also opportunities to swim just outside the hotel at beaches which are relatively sandy.

The staff was all very friendly especially the Guest Service Manager but some further guest service training could be used to try to break the sometimes mechanical performance of the front office employees.

Overall it was a great trip which had something for everyone. If you already have your heart set on going to Istra, you cannot go wrong by staying at this vacation paradise on the Adriatic.

Room Tip: If you have small kids, stay in the main building or the Palma house. It's next to the pool and...
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  • Stayed: July 2013, traveled with family
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2  Thank USAEUTraveller7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IstraturistUmag, Manager at Sol Garden Istra, responded to this reviewResponded August 10, 2013

Dear USAEUTraveller7,

Thank you for your compliments and for sharing it with other travellers and our future guests.
It is very nice to hear that you enjoyed staying in Sol Garden Istra. It makes me happy to read that I made someone's vacation even nicer and memorable.
We are all looking forward to host you again!

With best wishes,

Franka Zorić
Guest Experience Manager

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Reviewed July 16, 2013

the best choice for families, not so cheep, but worth it every penny
great for little children, a lot of playgrounds and little swimming pools, great food and clean rooms, good location, not the best beach, but there are many good spots near enought

  • Stayed: July 2013, traveled with family
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1  Thank katarina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IstraturistUmag, Manager at Sol Garden Istra, responded to this reviewResponded August 10, 2013

Dear katarina R,

Thank you for posting this kind review and sharing it with other travellers. Our Team will be delighted to hear that you praised their friendliness and service.
I am glad that you had a relaxing holiday and that you enjoyed your stay in our hotel.
Hope you will visit us again during the summer!

Best regards,

Franka Zorić
Guest Experience Manager

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Reviewed July 11, 2013

We stay at Sol Garden Istra hotel for the 4th time. This is the greatest hotel we have stayed at. Territory is big, green with a lot of swimming-pools for both kids and grown-ups. A lot of activities, sport and for kids, are available. Mini-clubs for kids are super for all the ages.
Animation team is a separate word: very professional and always positive!!! Their evening shows are spectacular. Other professional teams are sometimes invited. Live music in the evenings is good as well.
About the living: buildings have been recently renovated. Rooms are big enough and cosy.
Breakfasts and dinners are good. Menu is different all the time. The hotel staff is always polite and open to any feed-back. No problem with the parking.
We will come to Sol Garden Istra next year for sure!It will be the 5th time:)

  • Stayed: July 2013, traveled with family
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1  Thank maxRUS m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IstraturistUmag, Manager at Sol Garden Istra, responded to this reviewResponded August 10, 2013

Dear MaxRUS m,

It was a pleasure to have you as guests in our hotel and it is really nice to hear that you were satisfied with the service we provide.
Special happiness brings the fact that your son made such a strong connection with our animators from the Guest Experience Department and, as we all like to say, became part of our family.
Thank you for all compliments that we were receiving from you during your stay.
We are really looking forward to see you next year!

Greetings from Umag,

Franka Zorić
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Garden Istra

Address: Katoro 19, Umag 52470, Croatia
Phone Number:
Location: Croatia > Istria > Umag
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Umag
#3 On the Beach Hotel in Umag
#3 Spa Hotel in Umag
#3 Luxury Hotel in Umag
#4 Family Hotel in Umag
Price Range: $88 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Garden Istra 4*
Number of rooms: 198
Official Description (provided by the hotel):
Hotel Sol Garden Istra in Umag uniquely couples contemporary design with motifs of authentic Istrian history, creating a hotel of unmatched distinction. With specialised amenities for bicyclists, this hotel is a top bike hotel in Croatia. The hotel also offers fun and activities for the whole family: an outdoor water park, wellness centre and access to the Sport Art centre, which is complete with sports grounds for football, handball and basketball. ... more   less 
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Also Known As:
Sol Garden Istra Umag
Sol Garden Istra Hotel Umag

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