This is not a 4-star hotel, by any stretch of the imagination. If you go there expecting 4 star food, service or accommodation, you'll be very disappointed. I spent 4 nights here and the major criticism is this: there is no attention to detail. Everything is just "sort of ok".
*They "clean" the room but just gather garbage, like empty bottles, beside the bed, without even binning them, or taking them away - very odd.
*The fitness center has no cardio equipment that actually works.
*They charge you for internet access but you really struggle to get efficient assistance when it stops working (so frustrating if you are on a working holiday as I was).
*They don't have complimentary toothpaste in the bathroom, which you can expect of 4* service.
*Calls to reception sometimes simply go unanswered, so if you have a problem/question, you need to go downstairs to have it addressed.
*The buffet has an impressive array of choices for every palate. But the food never quite looks fresh, whether you get there at the beginning of service or towards the end.
On night 3 of 4, I too experienced a strong stench in my room, as mentioned by other reviewers.
But I didn't complain about this, or ask to switch because, as also mentioned by another reviewer, the staff aren't really friendly. Not a lot of smiling or willingness to help and by the third night, I thought I'd just grin and bear it as I was past the halfway point of my stay.
On the day I arrived, I asked the receptionist, at check in, what she thought the top spot was for me to make sure I saw before I left Umag. Rather than simply naming a place, she pointed me towards a table lined with dozens of binders full of reams of brochures and offers from tour guides, most of which weren't even in English.
On the plus side, you are very close to the water and can take some really pretty sunset strolls.
I've stayed at far better places than the Sol Garden Istra. And I've stayed at worse. My advice is to go with relatively low expectations to avoid disappointment.
- Official Description (provided by the hotel):
- Hotel Sol Garden Istra in Umag uniquely couples contemporary design with motifs of authentic Istrian history, creating a hotel of unmatched distinction. With specialised amenities for bicyclists, this hotel is a top bike hotel in Croatia. The hotel also offers fun and activities for the whole family: an outdoor water park, wellness centre and access to the Sport Art centre, which is complete with sports grounds for football, handball and basketball. ... more less
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- Also Known As:
- Sol Garden Istra Umag
- Sol Garden Istra Hotel Umag