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“great holiday”
Review of Sensimar Medulin

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Sensimar Medulin
Ranked #2 of 9 Hotels in Medulin
Certificate of Excellence
Reviewed January 2, 2014

ten of us went last may,the hotel and staff are excellent we had a great time.it is close to the sea and is very flat if you have difficulty walking.it is a beautiful place very peaceful.its just a short walk to the harbour and shops.

Room Tip: go with an open mind,this is an excellent hotel with very good staff.their were ten of us and we had...
  • Stayed: May 2013, traveled with friends
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9  Thank robert e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded January 3, 2014

Dear Guest,

Thank you for your review. We are glad to hear that you enjoyed our location and service. If you plan a return visit, please contact us at: booking@arenaturist.hr and we’ll help you with your reservation.
Looking forward to see you in 2014!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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904 - 910 of 1,123 reviews

Reviewed November 12, 2013

Had a lovely weeks holiday in very comfortable surroundings . We arrived at the hotel around 11 am and we were impressed by the warn welcome from staff , welcome drinks and music it really gave you the feeling you had arrived somewhere special!! We were then surprised that we got our room straight away as we've stayed in many hotels where you don't get your room until 2pm on first day so this was a lovely surprise and we were soon unpacked and down for lunch. The food was good, there was little distinction between lunch and dinner and I think I would have certainly been eating out more often had we stayed 2 weeks rather than 1. The quality of food was good, fresh sea bass daily and always a good selection of different meats. The Ice cream was great!! Drinks were readily available at the bar, by waiting staff or on a self serve basis. I am pregnant so cant comment on the wine etc but my hubby seemed to find it palatable! The A la carte was just lovely and definitely worth booking! I had absolutely delicious beef in there. We found the Thomson entertainment boring!!! it was nice by the pool in the day but only so many slow love songs you can take on an evening, we took to walking around the lively town or chilling in the room (they have bbc1 bbc2 and ITV). The hotel is minutes away from shops, bars, restaurants and the sea! The pool is nice we didnt struggle to get a sunbed.

We were very unlucky to have rude and loud neighbours playing music on their balcony in the early hours (this is a quiet respectable couples hotel so i think we were unlucky). The very accomodating reception staff moved us quickly and easily to a superior room for which we were grateful.

We had a lot of rain which I believe to be very unusual in August so we hired a car, definitely recommend a trip to Rovinj which was beautiful. Everywhere we stopped was immaculately clean, we were shocked really the rep explained they have very very high hygiene standards to meet and get inspected regularly.

Overall I would love to return to Croatia!!

Room Tip: we paid for a sea view rooms but the other rooms also have a nice view to the town. if you want a qu...
  • Stayed: August 2013, traveled as a couple
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14  Thank rthereanyfreenames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded November 18, 2013

Dear Guest,

Thank you for your review. It is always a great pleasure to receive such a nice review from a TripAdvisor Senior contributor.
We are really happy to hear that you found our staff accommodating, the overall hotel immaculately clean and our gastronomic offer good.
If your travels bring you back to Croatia, we hope you choose to stay with us again!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

Six of us stayed at this hotel for a week in September. The first good thing was the short transfer time from the airport to the hotel. From the time that we arrived till the time that we left the staff were so helpfull and pleasant at all times. The hotel was spotlessly clean and the rooms very comfortable even down to the lovely bathrobes and slippers provided. The food was very good plenty of choice and beautifully laid out. The drinks were plentiful and lots of choice. The hotel itself is just a short walk from the Marina where there are shops restaurants and bars. One day we went on a boat trip round the islands which was really pleasant,lunch and drinks were provided and there was an historical talk by the young lady in charge. If you get the chance take the bus to Pula itself only 8 kms and well worth the visit if only to see the magnificent amphitheatre which is still used for concerts.

Room Tip: Ask for a room overlooking the pool.
  • Stayed: September 2013, traveled with friends
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11  Thank LINDSEY H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded November 12, 2013

Dear Guest,

Thank you for taking the time to share your positive review with us and with other travellers. We are pleased to know that you enjoyed the services in our hotel and most importantly, the friendliness and helpfulness of our staff. Comments such as yours truly inspire all of us here to work harder every day and to try to exceed our guest’s expectations.
We are looking forward to welcome you back to our hotel should your travel plan ever bring you back to Istria.

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

The hotel itself was very nice. It was very clean,our room was good(overlooking the sea). There didn't seem to be many staff around although it was nowhere near full. We found out when we got there that the hotel was closing after we left. A lot of the amenities near by had closed down, so it was very quiet. The actual resort seemed a bit run down. With regard to the food in the hotel, it was very disappointing, as were the drinks. There wasn't a great choice of food and the way some of it was presented wasn't up to standard. We have stayed at a lot of Thompson hotels and been All Inclusive where the food has been excellent and we've had a good choice of drinks. For a 4 star hotel it was poor. However, the staff were very helpful and polite. The highlight of our holiday was a day trip to Venice. This was excellent and well worth a visit and great value.

Room Tip: We stayed on the 3rd floor and had a lovely view of the islands and sea.
  • Stayed: September 2013, traveled as a couple
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2  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded October 25, 2013

Dear Guest,

Thank you for choosing Park Plaza Medulin for your stay and for taking the time to write a review.
We are happy to read that you enjoyed the sea view, the overall hotel and the helpfulness of our staff. Your praise will be shared with all the members of our team.
On a more negative note, we are sad to hear that our gastronomic offer didn't meet your expectations. Rest assured that your comments will be shared with our Food & Beverage Manager and actions will be taken where necessary.

We wish you all the best and look forward to welcome you soon!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

We stayed for 2 weeks and found much to like.

Location
The hotel is set back from the sea front by about 100m and is just a few minutes walk from the local bars and eateries. It should be noted that Medulin itself is a very small town suited to relaxing walks rather than night life. Pula is a short distance away – 120 Kuna by cab – and is worth visiting especially to see the roman amphitheatre.

Facilities
The hotel has been recently refurbished to a very good standard. The rooms are bright and well equipped and have superbly comfortable large beds. Public areas have plenty of space to sit and relax both indoors and outside and even comfy seating on each floor by the lifts. The swimming pool is of a decent size and not too deep and there are plenty of sunbeds both by the pool and in the gardens alongside it. All food and drink is served on the ground floor which has a manned bar with self service section alongside and a restaurant with some outdoor seating. Another self service bar can be found next to the pool and an additional bar/function room at the far end of the building.

Food and drink
Firstly it should be noted that though described as all inclusive it is more full board plus. Drinks are served all day but no food is available outside of the main meal times. The food itself is of a very good standard. All meals are buffet with waiter served drinks. There was always a good variety of food on offer and everything was always hot and freshly cooked. Drinks wise the beer and wine are ok but the soft drinks are rather poor and really need to be improved upon.

The hotel is very well run and kept spotlessly clean by very nice helpful staff. We would gladly recommend the hotel to anyone who wants a relaxing laid back break.

Unfortunately our holiday ended rather badly. My wife tripped and fell on an uneven stone path within the hotel grounds and had to be taken to hospital by ambulance. This resulted in stitches in face wounds and an arm in plaster because of a fracture. The hotel staff and the Thomson reps handled the situation well and made sure all was done to make my wife comfortable. We also owe a big thank you to all of the other guests who helped out both at the time of the accident and during our last 2 days at the hotel.

It should be noted that since our return the only contact from Thomson has been a “vote for us” email for a travel award – draw your own conclusions about their customer service.

Room Tip: If you want sun on your balcony it needs to be a sea view room.
  • Stayed: September 2013, traveled as a couple
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10  Thank Tony24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded October 14, 2013

Dear Guest,

Thank you for choosing Park Plaza Medulin for your stay and for your great feedback about our hotel and its services. We are glad to hear that you found our hotel clean, our gastronomic offer good and our staff helpful & nice. As you already know, we are extremely sorry for the accident that your wife had and we hope that the assistance provided by our hotel was satisfactory. We really tried to help you as much as we could as we know that situations like that can really ruin a holiday.
As per the soft drinks comments, please note that they will be shared with our Food & Beverage team and hopefully if you come next time you’ll see the improvements made.
We wish you all the best and look forward to serving you again!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

We have just returned from Medulin and what a fantastic time we had! The Park Plaza was absolutely wonderful! The hotel was spotless and the rooms were gorgeous (most comfortable bed ever!), the balcony was lovely and was great to enjoy a glass of wine in the evening! All of the staff without exception were friendly and helpful, particularly Natasha who took us on a guided walk of Medulin which was fantastic! Medulin itself is very pretty and the hotel is just a short walk away from the beachfront where there are some very nice shops, bars and restaurants. The food at the hotel was always excellent and there was always plenty to choose from, all delicious and fresh. The activities during the day were also lovely, we did the wine tasting and olive oil tasting, very interesting to sample some of the local produce. We will most definitely return to the Park Plaza in the future!

  • Stayed: September 2013, traveled as a couple
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16  Thank verity m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded October 11, 2013

Dear Guest,

Thank you for taking the time to write a review about your recent stay with us. We are pleased to hear that you found our rooms gorgeous and our staff friendly and helpful. Your kind words will be shared with our team and especially with Natasha.
Once again, thank you for your truly and valuable comments and we look forward to welcome you back to the Hotel Park Plaza Medulin in the near future.

Kind Regards,
The Park Plaza Medulin Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

Just returned home from my honeymoon at the Park Plaza Medulin (28th sept to 5th oct) and had the most fabulous time. The hotel was clean and well kept. The food was excellent with a good variety and choice, and I already miss it. The staff (especially the ones in the restaurant were fantastic). The area is lovely with lots of walks by the coast. This is definatly a hotel to stay at. Myself and my husband will definatly come back to this hotel again.

Room Tip: If you want a sea view then definatly book it even though it's a little extra but it's worth...
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded October 11, 2013

Dear Guest,

Thank you for choosing our hotel for such an important event in your life.
We really happy to know that we were able to make your honeymoon special and that you had the most fabulous time. We wish you all the best and look forward to welcome you anytime soon for another fantastic holiday!

Kind Regards,
The Park Plaza Medulin Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sensimar Medulin

Address: Osipovica 31, Medulin 52100, Croatia (Formerly Park Plaza Medulin)
Location: Croatia > Istria > Medulin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 9 Hotels in Medulin
Price Range: $206 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sensimar Medulin 4*
Number of rooms: 184
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