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“Fantastic hotel, exceeded expectations”

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TUI SENSIMAR Medulin
Ranked #2 of 9 Hotels in Medulin
Certificate of Excellence
Reviewed September 5, 2013

This was our first adults only trip with Thomson and would highly recommend them in future. There was a relaxing atmosphere as soon as you step into reception, the drinks and fruit are a lovely touch.
The pool and terrace area were lovely, there were lots of wasps around the outdoor bar but apart from that it was perfect.
The restaurant was very nice for an all inclusive, the waiting staff were great although rushed off their feet at certain points. The food was tasty and had something for both of us, there was some repetition but overall was very impressed. We went on the Venice trip and came back around 9.30pm (dinner finishes at 9pm) and the staff had left out cold platters and soup which were much appreciated.
The a'la carte Italian restaurant was absolutely delicious, one of the nicest meals I have ever had. We didn't think the atmosphere would be great as it is just a sectioned off area of the main restaurant but it was very relaxed and Sven was very attentive and friendly.
The bar staff were great and we thought that the wine and beer were fine, we also appreciated the couple of cocktails that were available on all inclusive. The honey brandy is a must try.
The entertainment was okay, not necessarily my cup of tea but was fine as background music.
The bed was really comfortable and overall the room was minimal but really nice. We didn't find the wardrobe space a problem and loved the terrace. The shower and hairdryer were both very powerful, unusual for most hotels.
The wifi was patchy but we weren't there to be on the internet all the time!
I booked in for 2 massages in the beauty centre, both were great although on the second one the staff were talking over me for about 10 minutes was not quite as relaxing as I planned!

Only negative - We had paid extra for a sea view, we were put in room 152 which meant you could only see a small patch of sea and were directly above the entertainment area of the terrace. This meant that there was no escape and the night prior to our Venice trip (start time of 6.20am) there was really loud 'local' entertainment on until 11.30pm, there was no chance of sleep. I would really avoid this room if you have a choice. I think the pool view was still nice and probably worth the upgrade.

The area around the hotel is interesting, I would definitely recommend a walk around the Medulin camp site (not the nudist one, the other way!), there were some truly stunning views.
We did the excursions to Venice and Porec, both worth doing although the Venice trip was quite a lot of travelling with not much time in Venice.
Pula is worth a visit, apparently the bus tour was good but we didn't do it.
Medulin and the area exceeded my expectations and I would not hesitate to return to the area and the Park Plaza

Room Tip: If you want a sea view ask for one on the higher floors and depending on preference it might be best...
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  • Stayed: August 2013, traveled as a couple
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7  Thank Hellyblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at TUI SENSIMAR Medulin, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you for your detailed review and nice words. We are especially thrilled to know that one of the best dishes you ever had was in our à la carte restaurant. In regards to the massage and evening noise, we apologize if these small inconveniences negatively influenced your holiday.

Our staff is highly professional and we are really surprised to know that for 10 mins the therapist was inattentive in your regards. We are sorry that you didn’t report it immediately to our reception, because we would do our best to solve the situation immediately and would find a way to compensate you for the inconvenience. If you plan a return visit, please do contact us at: zklaric@arenaturist.hr and we’ll make sure that your experience in the spa is even more enjoyable. We wish you all the best and look forward to see you in our facility in the future!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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968 - 974 of 1,149 reviews

Reviewed September 5, 2013

We stayed a week at this wonderful hotel from 27 August to 3 September.
Our first Couples hotel and definitely not the last!

First thing we noticed was how spotlessly clean everything was.
We were greeted by a welcoming party from the Manager, A Saxophonist, Dining and Bar Staff to a member of the hotel cleaning team. In fact a representative from all areas of the hotel.

The hotel is SO relaxing and peaceful (loved the high back chairs in Reception!)
No loud blaring music and the only children you here are families occasionally passing by
on their way to the beach.

The sun loungers are single or the very comfortable double sunbeds.
The bean bags around the pool are great to lie on and float around the pool (although they did remind me of headless chickens!!)

The only downside is wasps who must also be on all inclusive as they tried to get to your drink before you!

I took to having ALL my drinks around the pool and terrace in the coffee cups with lids provided
to keep the wasps at bay.

Wasps were a problem around the resort in general, though we were not stung.

Anyway back to the hotel...

We booked a sea view room.
Room not too big with a Queen size bed and chair and rugs taking up floor space.
Their is a large full length mirror a smaller over table mirror.
A fridge contained bottled water on arrival only.
A kettle tea, coffee, sugar and cartons of milk were provided.
We had brought 3-in-1 coffee sachets with us and maybe because of this our tea and coffee
was not replenished.
Nor was the bathroom bin liner.

A large hairdryer and diffuser was in the wardrobe, also a useful and free safe.

That said these items took up much needed storage space.

As said in other reviews storage is an issue which needs addressing.
A wardrobe the width and height of a filing cabinet with 5 hangers and 2 shelves is not ideal.

We took several multi hangers but clothes could not hang properly if long length.

Also air conditioning is controlled by the hotel.

The large t v has current BBC 1 and 2 and ITV - think of watching +1 t v in UK and you get the idea.

The towelling robes and slippers were a nice touch.

Beds very comfortable and a flexible reading light was to either side of the bed.

A lovely and powerful walk in shower in the bathroom.

There were sofas at the end of each corridor near the lifts (lifts themselves are rather small
and could only occupy 2 people with luggage in a tight squeeze)

There are a couple of lounges a red one with a bar where quizzes take place on " Hollywood" night.
A blue one was not used during our stay. although it was open.

Some cocktails are available on all inclusive e.g. Blue Lagoon.

Also guests are entitled to one visit to the A la Carte section of the Restaurant.
Note that food is cooked to order, although my "well done " steak was pink in the middle.

The Restaurant Staff were very efficient and helpful.
Food was a little repetitive, but easily forgiven as the Quiches and canapés were delicious.
As for the ice cream .....missing the coconut flavour already!

Reception staff too were most helpful. Nothing too much trouble.

Pool Staff were friendly. Bar Staff liked to banter.

There is a small shop on site, selling a couple of UK newspapers. a SMALL selection of souveniers, cigarettes, toiletries, sun tan lotion, chocolate bars and postcards.

There is also a gym and spa.

Entertainment consisted of resident band DNA providing relaxing music.
A Croatian evening had everyone doing a Conga!
A cocktail evening and Hollywood night with a black and white movie themed quiz ....which somehow we won...and we were the youngest there!!

There is a regular little shuttle train to take you around the resort of Medulin, though it is easily walkable.
The harbour is lovely and shops selling souveniers . Together with a supermarket, and restaurants.
The beach at Medulin is pebbled and beach shoes are recommended.
The water is very clear and their are plenty of water activities.

Access to the beach from Park Plaza hotel is via a gate (Park Plaza is a gated complex)
Use your room key to gain return access from the beach or alternatively press the buzzer.

Also worth mentioning there is a 10kn fine if you lose your towel cards, they together with room keys MUST be returned at the end of your holiday.
Should no towel cards be left at the towel collection point on the terrace, they should be at reception.

Bus to Pula - a bus runs opposite the harbour near a German restaurant and ice cram shop(look for the bus image on a road sign and bus stop sign on the road)

Buses run approx. every hour and twenty minutes.

We decided on a taxi to Pula which was booked from reception.
The same taxi driver arranged a convenient pick up time for us and we confirmed our pick up time in a telephone call to him 1 hour before.

Upon leaving Park Plaza Medulin, the Manager waves off the coaches and says his goodbyes.

A wonderful holiday 8/10 - we would DEFINATELY return.

We loved Croatia and the people too.

  • Stayed: August 2013, traveled as a couple
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8  Thank Theresa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at TUI SENSIMAR Medulin, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you for your detailed review and for choosing to stay with us at the Park Plaza Medulin Hotel.
We are happy to hear that you found your overall experience wonderful and that you would definitely return in our facility. Your kind comments will be shared among the departments and actions will be taken where needed (ex. not properly cooked steak that you mentioned etc.).

We wish you all the best and look forward to see you soon!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

We booked this hotel due to being adults only and all inclusive. The Hotel is spotlessly clean and has a lovely pool area. Staff very friendly.
Drawbacks - doesn't has whiskey on the all inclusive.
Wardrobe space is very small, only 5 coat hangers and one single door to share between two. The beds were very comfortable.
We had a great time, the resident singers were excellent.
Didn't like the surrounding area as much as our last trip to Rovinj.

  • Stayed: August 2013, traveled as a couple
    • Value
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1  Thank SHIRLEYD531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at TUI SENSIMAR Medulin, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you for choosing our hotel for your holidays. We are delighted to read that you found our hotel modern and lovely and that your overall experience was great.
It would be our pleasure to welcome you again!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Our First Couples Hotel (No under 16's) Took our daughters ( 23 and 16). 1st impression was the peace and quiet around the pool. We and have 3 children of our own, so are not anti -kids, but it is noticably peaceful for people of our age (52 and 50).
DNA (Resident entertainement) provided relaxing music both intge afternoon and evenings and even went to the trouble of learning new songs to meet my daughters requests.
Food was varied , plentiful and of a good standard, especially the a'la carte night.
Drinks were of an acceptable standard for an all inclusive and the staff usually had a smile.
Daytime entertainment program was unobtrusive and sufficient if required.
Croatia (Istrian Peninsula) , very picturesque and we will definately go back.
Not in the Euro , so prices are very reasonable.
All in all a most relaxing holiday.

  • Stayed: August 2013, traveled with family
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7  Thank NigelCarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at TUI SENSIMAR Medulin, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you for choosing Park Plaza Medulin for your stay. We are glad to hear that you found our staff welcoming, our gastronomic offer diversified and the overall experience very relaxing.

It's our great pleasure to know that your overall experience was very good and we'll make sure that all of your nice compliments are shared among our departments.
Thank you once again and we hope to have the opportunity to serve you in the nearest future!

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013 via mobile

Lovely hotel staff could not do enough for you , very nice people .
Room very clean and well decorated. Only thing missing needs more wardrobe space, only one very small wardrobe.
Large tv with all main UK channels, fridge to keep drinks cool .
Bathroom kept very clean all of our stay with a very powerful shower never any problem with hot water.
Food buffey style but more than enough choice every meal to have something different every time.
Beer and soft drinks on tap to help your self all day by the bar, all other drinks served by very friendly bar staff always ready for a joke.
The Thompson rep Shirley was one of the nicest people you will ever meet.
Nothing was to much trouble and she always had time to chat if she saw you.
We went on the trip to Venice, in my opinion there is much to much travelling involved ( nearly 4hrs each way ) and we were unlucky that the crossings were the worst this year resulting in 75% of people being sea sick . It only leaves 4hrs in Venice but we had time to see most things we wanted and a 30 min gonderla trip.
As it is a couples only hotel it attracts people in there later years which results in a very quite atmosphere very relaxing but for us it lacked at bit of life my wife summed it up on our last day by the pool when she said she had mist hearing people laugh and having fun.
On whole very relaxing holiday nice food and drink glad we tried it but personal choice need some where with a bit more life .

  • Stayed: August 2013
    • Value
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4  Thank hoops77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at TUI SENSIMAR Medulin, responded to this reviewResponded September 6, 2013

Dear Guest,

It is always a pleasure to receive feedback from our guests and to obtain their perspective of the hotel, and one of the best ways for us to learn more about our hotel is through the eyes of those who have visited us.
Please note that by using the 5 principal elements (relaxed atmosphere, great settings, contemporary style and top dining scenes), the aim of the “couples only” concept is to provide a very relaxing holiday. We are sorry if this didn’t match with your expectations. On our website, you can find a list of different events in the surroundings and this can be a great option if any of our guest’s decides to look for another type of entertainment. Our company owns different types of hotels and resort; therefore we look forward to welcome you in another facility that could better match your personal choice.

Kind Regards,
The Park Plaza Medulin Management

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Reviewed September 2, 2013

I am staying at this hotel at the moment.
The hotel is spotless and the staff are probably the best I have encountered anywhere in the world and I am a seasoned traveller.
The hotel is great value for money and has high standards.

  • Stayed: September 2013
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3  Thank Bbbbbbbbbbbbbblllll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at TUI SENSIMAR Medulin, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you for your review. We are delighted to hear all of your nice words; Comments like yours truly inspire us to work harder every day and to exceed our guest’s expectations!
We look forward to welcoming you soon again to our hotel.

Kind Regards,
The Park Plaza Medulin Management

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Reviewed September 2, 2013

This was our first "all inclusive" and "adult only" holiday. I must say my husband and I were not disappointed. From the moment we arrived in reception we felt that the staff couldn't do enough for us. Greeting us with a fruit juice and a fruit kebeb! (Nice touch). They were really friendly and always smiling! Our room was on the small side but the bathroom was fantastic! s Room spotlessly clean. The bed was to die for - really comfy! Wardrobe space was a problem until I spoke to another guest on our third day saying that there was a secret warbrobe on the other side of the bathroom door!!! The food was lovely with plenty of it. Didn't manage to book the Al a carte meal, you have to book it before 7am the day before otherwise it's full! The pool was clean but cold!! and gardens were well maintained. We took 2 excursions - one to the Lakes which was a very long day but well worth doing. The other one was The best of Istria - really lovely trip around the area with a traditional Croatian meal up in the mountain. The entertainment was average, not very exciting! On the whole my husband and I would definitly return to this hotel and visit Croatia again. Thank you Park Plaza Medulin staff for making it a relaxing and enjoyable holiday for us x

Room Tip: We stayed in room 421 over looking the car park. This didn't bother us at all, to be honest we h...
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  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TyDu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at TUI SENSIMAR Medulin, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you for taking the time to write a review on TripAdvisor. It is always a great pleasure to hear that we were able to provide a relaxing and enjoyable holiday to our guest. Most importantly, knowing that everything was to your satisfaction (room, gastronomic offer, overall service) makes us all extremely proud.
We all look forward to see you in the nearest future!

Kind Regards,
The Park Plaza Medulin Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR Medulin

Address: Osipovica 31, Medulin 52100, Croatia (Formerly Park Plaza Medulin)
Location: Croatia > Istria > Medulin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 9 Hotels in Medulin
Price Range: $202 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TUI SENSIMAR Medulin 4*
Number of rooms: 184
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