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“Difficult to fault”
Review of Sensimar Medulin

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Sensimar Medulin
Ranked #2 of 9 Hotels in Medulin
Certificate of Excellence
Reviewed June 23, 2013

Spent a week in the Park Plaza Hotel in Medulin, Croatia. Had no idea what to expect in Croatia. Had mental images of the old war which actually finished more years ago than you imagine. The Croatian people are quite simply polite, accommodating, hard working and keen to give a good impression.
The Hotel itself is clean, modern, well-appointed and comfortable.
For fans of the writer from 1837 (Robert Southey ) the Hotel's facilities are all 'Goldilocks'. Not too large, not too small - not too warm, not too cold - not too soft, not too hard.

As an all-inclusive holiday (Thomsons) in an 'Adult-only' hotel, it's actually rather relaxing to have no 'ankle-biters' constantly demanding attention. Don't misunderstand what I am saying. Children are delightful, in the right place and at the right time. I was one once!

The food was admirable. The facilities and entertainment, first rate. The waiting staff were very professional, efficient and attentive.

The one downside of the hotel was the lack of drawer space for clothes. A small 3-drawer unit would not go amiss!

All -in-all, I would recommend a holiday at this destination and hotel.
By the way, the Croatian Ice Cream is even better than Italian!

If there was one definite annoyance, it was the propensity of some people to treat the place as theirs exclusively. Over time, the Germans have been pilloried for putting their towels out before the average Brit is even out of bed. At this hotel, beware some Brits who would make the Germans seem shy and deferential.

  • Stayed: June 2013, traveled as a couple
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10  Thank LMPDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for choosing Park Plaza Medulin for your visit to Croatia and for taking the time to post your favourable review on Trip Advisor. It was very rewarding to learn that you enjoyed your stay with us and that you appreciated the professional and friendly service provided by our staff as well as our gastronomic offer. Providing excellent service and total comfort is our top priority and we are happy that your overall experience was very positive.
We would like to wish you all the best and we look forward to welcoming you back at the Park Plaza Medulin hotel in the near future.

Kind Regards,

The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 23, 2013

One arrival the hotel was great, saxaphone playing and a good check in , the bedroom although small was clean and the bed was very comfortable, the wardrobe space was limited for 2 weeks and there was no where to hang dresses so all your clothes were creased not that that was a problem because the evening dress code was appaling men in dirty shorts and flip flops and woman straight from the pool not a standard i expected , the restaurant manager didn't care all he did was wave his arms in the air. The sea view is very limited on the first and second floor because of the trees and as the balcony is so small the bedroom soon gets full of cigarette smoke from the people on the terrace also there is no bin in the bedroom and no clothes drier on the balcony.
According to the brochure there is a pool bar with snacks but it dosen't exist and neither does a mini bar in your bedroom. The wine is undrinkable the food and beverage manager said it was being changed so all they did was put it in a bottle in his replys to other trip advisers he clearly states that the menu is on a fifteen day rota but night after night the same food appears until you have eaten it all, on night the pork was so under cooked blood ran all over the counter and the chef had to keep mopping it up , the tuna was so over cooked it was grey and dry so it was in the quiche next day the soup was the same until it was gone the same with all the meats and some vegatables . The cake never varied and the cheese was always the same the ice cream was lovely as was the lady who always had a smile,
The queue to get a drink was far to long and most of the local alcohol was poor as was the measures with a little bit of time and money spent on this problem this would be an excellent hotel but no one wants to know , the bar closes at 11 even the tea and coffee machines get switched of this is the first all inclusive hotel i have been in that you have to buy bottled
water and the cocktail night was on a tight budget when the few was gone tough luck , the reception staff and maintenance were excellent as were most other members of staff, some of the restaurant staff worked hard but sometimes it was quicker to get your drink from the bar.
The resident duo DNA were good but there is only so much jazz you can take the day time entertainment pair was sadly lacking in customer skills didn't turn up for games then blamed the guests , the wine and champagne events were so measured that you could not taste them but the massage afternoon was really good, the head girl was so giggly she belongs in a family hotel to gain experience on how to control her self . The trips are really good Shirley was great and always helped to get you the trip you wanted one of the best trips was to Rovinj for the half day Pula is also a nice trip to do on the bus croatia is a lovely country and with a bit of time and money spent on the hotel it would have been a good holiday p s if you like brown sauce take your own

Room Tip: if you want a sea view you need a high floor
  • Stayed: June 2013, traveled as a couple
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3  Thank pugwash1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded June 26, 2013

Dear Guest,

Firstly we would like to thank you for your extensive review of the Park Plaza Medulin. We are happy to hear that you enjoyed the check-in and some of the room facilities.
Please note that the Hotel has recently been awarded a renewal of its four stars rating after a very rigorous test and we have completed a refurbishment of all our rooms as well as other areas. As stated in our previous comments, please note that during the “Welcome Meeting“ a Thompson representative warns all the guests that a dress code is required during dinner time. Moreover, on the entrance of the restaurant a big sign is exposed showing that a dress code is obligatory.
However, we are very sorry to read that even our gastronomic offer didn’t reach your expectations. We would like to kindly inform you that we constantly evaluate the menu in our effort to provide a variety of quality food items. Therefore, all of your comments will be shared with our Managers. Our guests are our upmost priority and we strive to ensure that every guest has a very enjoyable time at the hotel.
We hope that you will give us another chance to serve you in Park Plaza Medulin or Park Plaza Histria.

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

Having stayed at another Thomson adult hotel in Italy which is fantastic I was expecting good things. I was a little disappointed but because this hotel was buffet style they couldn't have the same organised evening theme nights where everyone sat down together and everyone dressed for the occasion, shame some people in this hotel didn't observe the dress code at night. Having said that the food here was fantastic think I had something different each meal, loved the little samples. Also the toaster was the best ever no queue as it did really fast. Loved the ice cream better than Italian. The staff were fantastic so friendly and helpful you never had to wait to get a drink and plates were cleared away quickly. All the staff were really good from reception bar staff pool staff and our room was spotless sorry if I left anyone out you should be very proud of yourselves.
Little disappointed with the drinks would have liked a rosa wine, or something with a bit of fizz. Also who ever designed the rooms with a wardrobe that small must go on holiday with just a rucksack, we managed good job we took an iron. Really enjoyed the holiday loved Rovinj and Pula if you go on the local bus which is fine be aware that only British queue, you will not get on the bus first. Would recommend this hotel.

Stayed: June 2013, traveled as a couple
4  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for taking the time to provide a review about your recent stay at the Park Plaza Medulin. We are pleased to hear that our staff and hotel made such a good impression on you during your travels. In regards to your comments about the beverage offer, please note that we have shared it with our Food &Beverage Manager. Every kind word and remarks are greatly appreciated and we look forward to having you back with us anytime your travels bring you to Istria.

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

like others have said, i cant believe people give bad reports about this hotel. 6 of us came back yesterday 22nd June after spending 2 weeks there. It was fabulous and the rooms were very good with the staff so friendly and helpful. Food - usually you get tired after 2 weeks of all inclusive. well not this time, there was plenty of choice the red wine was good & the lager was of good taste. The bar staff were very helpful & you did not have to wait for than 3 - 4 minutes (max) to get served. Rooms - very clean & tidy and our room was as they show in their photos, they were cleaned every day, even if you left your room later in the day. Also free safe with electric socket to charge your phone & still be secure). However, i don't think you needed a safe as they were so honest. Sun beds - plenty of them & plenty of sun umbrellas also outside beds for the day. also big bean bags to lay on. Staff - ALL & i mean all were great. Nice to go to a place where every body queues for their food and very little pushing in. Trip to pula well worth it to see the amphitheatre (we went by taxi & easy to find for return journey) Also went down to Medulin harbour and got a boat trip on the Sandra boat around some of the local islands. The water caves, lighthouse & Cactus island only about £18 and well worth it most i spend on a pint all holiday was around £2.50 & this was on the island where you expect to spend more. Reps were good. Victoria, Natasa & shirley. We will certainly be going back to Croatia next year. I could go on & on I had no negatives points. Many thanks to the incredible staff for a wonderful holiday. Michelle, Tyrone, Karen, Jez, Frank & June from South Wales, UK

Room Tip: Couples room excellent.
  • Stayed: June 2013, traveled as a couple
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6  Thank Tyrone P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded June 26, 2013

Dear Michelle, Tyrone, Karen, Jez, Frank &June,

Thank you for taking the time to write such a detailed review of your holiday at Park Plaza Medulin. We are glad to read that the hotel and its services perfectly met your expectations and we are sure that your numerous tips will help all our future guests.
Apart from that, we are very happy that you enjoyed our gastronomic offer and found our staff friendly and helpful. All of your compliments will be shared with the team and especially with Victoria, Natasa & Shirley.
Once again, thank you for recommending Park Plaza Medulin to other travelers, we would be more then glad to welcome you again.

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

the room is fine, the only drawback being no drawers and nowhere to hang long dresses. otherwise it was fine. the pool area was clean with nice beds but the brochure lists a poolside bar with drinks and snacks. it's not there.it doesn't exist. the drinks are appalling. 90% water and a very limited choice in your all inclusive. on cocktail night we asked for two but were told to many people had asked so they had run out! the food is predictable, bland and poor. same stuff night after night after night. not even good quality either. the dress code was totally ignored by the manager. people were in swimsuits on a night. people complained to the manager but he didn't want to know. we complained to shirley the rep, who was otherwise great, but she buried her head in the sand and denied it happened. every review on here mentions it shirley, get it sorted. we had a trip to venice which was good but the real gem is rovinj. what a beautiful place. its a must go.
the entertainment in the day was non existent. the girl doing it never turned up most of the time. we got the boules and played ourselves. nighttime was DNA, a duo who played jazz/blues. talented but predictable. the istrian night was supurb. but one event in a fortnight is not good enough. the reception staff are supurb. very helpful. having been to several thomson couples hotel this was by far the worst we have encountered. the potential is there. sort out the lousy food, get some decent entertainment people in, get some decent quality drinks and this would be a supurb hotel. as it is i would never recommend it

Room Tip: don't get a sea view. its poor view and your roomed is noisy and filled with cigarette smoke
  • Stayed: June 2013, traveled as a couple
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2  Thank tadrhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded June 24, 2013

Dear Guest,
Thank you for your detailed feedback and for choosing Park Plaza Medulin for your recent stay. Our aim is to provide our guest with memorable experiences and we are sorry that we couldn’t succeed in that. As stated in our previous comments, please note that during the “Welcome Meeting“ a Thompson representative warns all the guests that during dinner time a dress code is required. Moreover, there is an additional dress code sign on the entrance of the restaurant. In regards to the entertainment part, we offer to our guests the following activities: yoga, French boles, olive oil tasting, aqua gym, ex. area Visula, tai chi, summer sun, salsa, experience relaxation, cafe del mar, cultural fusion, body stretch, English lessons, Feel Good Friday, Pilates, live lounge, champagne tasting, formal affair, black and white dinner etc. If our guests are not satisfied with the mentioned activities, we suggest them to speak directly with the animation team or the reception. They are more than happy to organize some additional activities more suitable to the guest’s desires. Please note that we have a small corner near the pool where drinks and snacks are distributed. Moreover, in a few weeks an additional bar will be placed near the pool. Being said that, we would like to thank you for all of your other remarks, we will take them into consideration and discuss internally. We hope that you would give us another chance to serve you.

Kind Regards,

The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

Sometimes in reading other reviews I wonder if we have actually stayed at the same hotel!

This was our first time in Croatia, but we went with an open mind. After reading some reviews on here I didn't quite know what to expect. I was very pleasantly surprised. Hotel was lovely and clean and modern. Check- in was very quick and straightforward.

Room:

Room was spotlessly clean and remained that way the entire week. One comment I would make is that the water bottle could do with replenishing during the week but this is minor.Yes there is not really any hanging space but enough for some dresses and I just used the little sofa for the rest of my bits. Bed was very comfy! We didn't pay for a sea-view room so our view was not up to much but lovely and quiet. I think the pool rooms would have been noisy as they are above the terrace where people sit of an evening, but others staying in those rooms said they were fine. Patio furniture could do with an update too but perfectly functional.

Food:

Food was good. The hot stuff was hot and the cold stuff cold. Staff were visibly checking the temperatures with a probe at regular intervals. Something for everyone with a full salad cart, rice, meat, pizza etc, and a selection of desserts. Waitress that we had was lovely (Svetlana) and provided a great service so we stuck to her section of the room :). One comment is that they could almost do with a 'snack bar' type place for mid afternoon nibbles like toasted sandwiches and the like (although I do like to eat lots!).

Mainly British clientel which is fine but some people are just so rude! The staff were very pleasant throughout but I was quite shocked at the rudeness of some of the guests (I am in my 20's and saw this from people who were old enough to know better!)

Holiday was great value for money and have already recommended the Park Plaza to a few of my friends! The manager was very visible throughout the day as was the rep who was very nice although after overhearing some of the complaints I wonder how they keep their cool!

Overall a really nice break in a great value for money hotel and very pleased we chose the Park Plaza

Room Tip: We stayed on the first floor at the front. Nice and quiet although may be more quiet on the higher f...
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank MissBevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded June 24, 2013

Dear guest,

Thank you for dedicating the time to write your comments about your recent stay. We strive to provide an excellent service in terms of quality of work, professional behaviour, customer service and value for money. Therefore, we are glad that all our facilities were up to your expectations. It will be our pleasure to share your feedback with our dedicated team, they will be very glad to know that you appreciate their service and kindness.
We look forward to welcoming you back in the near future.

Kind Regards,

The Park Plaza Medulin Management

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Reviewed June 21, 2013

We stayed at this hotel the beginning of June and had a lovely time. It was our seventh visit to Croatia but our first to Medulin. Firstly may I say that I agree with Jeff regarding some of the complaints on this review site. For the price we paid we had excellent value for money. I think some people just like to find something to moan about. If you want a la carte food and branded drinks on an all inclusive you would have to pay far more than this hotel charges, in fact after the first year prices may have to rise to accommodate all they had to offer.
We booked a sea view room which I think is worth the extra and our room was spotless and the bed the most comfortable I have ever slept on. I agree storage space is limited but I had one of the small wardrobes and my husband the other which suited us. Having three English TV channels was also a plus as some nights we would go to our room at 10.00pm and catch what had been on in Britain at 9.00pm.
We didnt stay in the hotel after evening meal as we preferred to go for a walk, the marina and town being within easy walking distance and sometimes stopped off at a local bar for a drink. The hotel had done their best to provide more seating for people wishing to stay in as the bar area is quite small.
We found the range of food more than adequate and hot food was available both lunchtime and for evening meal. Afternoon biscuits or cake were also served aroung 4.00pm.
Drinks including lager, coffee, iced tea, water and juices were available on self service throughout the day.
The pool area is lovely with new sunbeds, however you cant get away from the towels on the sunbed brigade, some were "reserving their sunbed" at 7.00 in the morning before the poolman had even set up for the day. We found there were always some available at a more reasonable hour!
All in all we had a lovely holiday and would certainly return for another visit in the future.

Room Tip: Sea view rooms on the first floor above bar and retaurant may prove to be noisy. Rooms facing the f...
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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8  Thank fiftyishwestmids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Sensimar Medulin, responded to this reviewResponded June 24, 2013

Dear Guest,

Thank you for taking the time to write a detailed review on Trip Advisor. We are glad to hear that you enjoyed our pool area, the room and the overall gastronomic offer. Our aim is to provide our guest with memorable experiences and we are delighted to learn that we were able to leave a positive impression.
Also, we are delighted to read that you already decided to come back! It will be our pleasure to welcome you again at the Park Plaza Medulin.

Kind Regards,
The Park Plaza Medulin Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sensimar Medulin

Address: Osipovica 31, Medulin 52100, Croatia (Formerly Park Plaza Medulin)
Location: Croatia > Istria > Medulin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 9 Hotels in Medulin
Price Range: $206 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sensimar Medulin 4*
Number of rooms: 184
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