We had a written confirmation for a Junior Suite (located in the first floor of the main building). Once we arrived, we were not told anything just given a key. The key number was not one of the two Junior Suites (#1 or #3); when mentioning this, the reply was aggressive: “we have priorities for other guests who stay 12 days”. We were given instead “chambre de Luxe” on the ground floor of the nearby residence (another building).
First, the hotel should have respected their written conformation.
Second, the hotel could have contacted us before our arrival to mention that our confirmed Junior Suite is no longer available.
Third, the receptionist should have mentioned it before giving the keys. If we would not have noticed the key number, she would have continued to ignore it.
Fourth, the reaction was aggressive and unpleasant.
Fifth, the hotel could have made a little gesture (e.g. offering a glass) for not respecting the written conformation. None of such gestures happened.
We are unable to recommend this hotel.
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- Also Known As:
- Hostellerie Du Prieure De Conques Belgium/Florenvill