The chalet is basic but does the job. Its a bit of a walk into Soll and we never saw a ski bus but its a good warm up. The staff at the sonnenhof is what makes this a good place. John was excellent with the kids and made sure they were entertained. Lee checked with all of us what the kids liked to eat and did his best to cook what they would eat. Crystal now allocate chalets a very small budget to provide all the food and the staff there need praise for that. Rich was really helpful as well, going out of his way on a few occasions when my son was ill. Soll is a gorgeous ski resort and area and we had a week of sunshine so would definitely return there. Half the price of the French resorts.
What would really make this chalet would be a hot tub outside so that you dont get jealous looking at the lit up pool and hot tub in the Hotel Greil down the road!!
What lets this place down are the Crystal reps. Starting with the fact that we were told that we could put the kids in ski school for any amount of days and they would get their medals. This isnt the case, they have to be there the last day for that. As it was the ski school are excellent and very laid back and got the medals for us.
We were originally told that the ski hire shop was snow and fun ( which i would recommend) but we were then told it had changed to the one by the ski school. That place is chaotic. They even tried to accuse us of not paying for skis when we had paid Crystal. Bad communication there!!! We overbooked kids skis and were told on 3 occasions that we would be refunded. The rep said he would bring the refund to the hotel on Friday before we went. He didnt turn up ( after forgetting to book us in a restaurant the night before). On returning to the UK we are told we cant get the refund as we didnt get it in writing. That was because the rep didnt show up with it!! My son had an injury while there and the chalet doesnt have any emergency details in the reception or room. Crystals answer to that is that I should of downloaded their PDF file before i left the UK. As it was the local medical centre is excellent and the doctor there was also a chiropractor. This was all free on the EU card. My advice to Crystal is to provide your reps with some knowledge of the area and the ski hire, local doctors and ski schools. They really didnt have a clue.
- Official Description (provided by the hotel):
- A family run garni hotel in a stunning location a few minutes walk from the centre of a beautiful village. Well known for their friendly hospitality, the Reiter family look forward to welcoming you. ... more less
- Also Known As:
- Sonnenhof Hotel Soll