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“Muir Inn Excels”

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Best Western John Muir Inn
Ranked #1 of 4 Hotels in Martinez
Reviewed January 30, 2014

The John Muir Inn is located in northern Contra Costa County, convenient to freeways, has excellent staff, a convenient small shopping center across the street, nice grounds, friendly staff, a winning combination for any stay in the greater San Francisco Bay area.

  • Stayed: January 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
callsbrook, Manager at Best Western John Muir Inn, responded to this reviewResponded October 3, 2014

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback.Your comments have helped us because the renovations at the Hotel are coming to a close.We take your comments seriously, to improve our guest experience and we hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 - 335 of 387 reviews

Reviewed January 12, 2014 via mobile

Rooms sucked for comfort. Manager was rude and a liar. Building is a fire trap. The elevator permit was out of date by six months. We were moved three timres for the manager to cater to her pet construction worker clients. The only reason this hotel stays in business is because of it's proximity to the local refinery and the strip mall across the street. They have no problem getting all the construction workers drunk on hard liquor every week night at hospitality time. That's as much as this hotel has to offer as far as hospitality or amenities. Stay away. Best Western should be ashamed to let this place use their name!

Stayed: December 2013, traveled on business
1  Thank edwardjlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this reviewResponded August 28, 2014

Thank you for your review of your recent stay. Your review provides feedback that our hotel team can utilize to improve on our guest experience. Again, we apologize for any inconveniences, and we hope to have another chance to serve you and make it right in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

Room 126 in the John Muir Best Western was a room from hell. When we arrived front desk and checking in was great. They gave us a quiet room 126. The room was a quiet room and it was great room. The TV remote would not turn on the TV so I went down to the front desk and exchanged for a new TV remote I went into the bathroom which looks like a High School gym shower with tile open shower, no door or curtain. I ran the shower on hot for five minutes while I shaved. The sink hot water never got hot, the water was cold, not even luke warm. When went to take a shower the water was still cold and I refused to take a shower, but we were late for a holiday party. The next day we told the front desk at check out and they took my wife to show her you have to run the water for fifteen minutes before it warms up. I guess they don't care about water conservation. I would recommend or stay at this hotel, drive further and stay at another hotel, unless you like cold showers.

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Best Western
Thank Mferrari1796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2013

I travel at least 20 weeks per year because of my job. I've been in this hotel at least 7 different times this year. But this young girl in the night shift she never does anything right. But never never ever ever does right.Every time she is in desk at night something goes wrong. I've never seen this low quality of service. She double charged, gives me smoking room and always her answer is sorry its full no room to switch so just shut up and sleep. She is so rude.we will never come back to this hotel and the hotel is full of the drunken long stay construction workers.

  • Stayed: October 2013
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Thank fabio102020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2013

Staff friendly and helpful. Room was quiet and well laid out and equipped. Could easily be a "home away from home". Did not have breakfast or manager's evening, but only because we arrived late and slept so well.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank BARBARA E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Lincoln, California
1
Reviewed December 8, 2013

I have stayed in this hotel at least a dozen nights throughout the past two years. Normally the service and all of the amenities are excellent. However, during the past year, the hotel has been undergoing renovations and remodeling construction. Beware of being assigned a room that is in the construction path or zones. The noises and inconveniences can be enormous.

  • Stayed: December 2013, traveled with friends
    • Value
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

It has great potential and is very warming. This is the only time that things were so not up to standard. Hopefully, improvement keeps in your big part of making the hotel a success. People really go out of their way to make you feel at home. Maybe listening to the ones that interact more with your clientele will help

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Robin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western John Muir Inn

Address: 445 Muir Station Rd, Martinez, CA 94553-4671 (Formerly BEST WESTERN John Muir Inn)
Phone Number:
Location: United States > California > Martinez
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Martinez
Price Range: $92 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western John Muir Inn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western John Muir Hotel Martinez
Best Western Martinez
Martinez Best Western

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