We stayed over New Year in December 2013 for a ski holiday.
Firstly, the positives. The location is good if you want to escape the noisy part of town and is very good for the nearby gondola. There are plenty of ski hire/storage facilities nearby too. The manager at check in was very friendly and helpful and check in itself was seamless. The rooms were spacious, clean and warm and the hotel was generally very comfortable. We received some miniature bottles of sparkling wine complimentary for New Years Eve which was a pleasant surprise.
Unfortunately, there are some negatives. The walk to the bars and restaurants is reasonably lengthy (10-15 mins), but if you are prepared for it there is no real problem. We had to pay for wifi (per device!) and we could rarely get a connection. When we did, the speed was abysmal. Effectively, we had no wifi during our stay. Breakfast in the morning is OK if you are first to arrive, however if you arrive at a more leisurely time of say 8.30-9am, there is little left and the tables are not cleared. This was rather frustrating after a few days.
On the final day our coach was due to arrive at 12.40pm. We aimed to check out of our room at 10.30-11am as we had not been told a time otherwise. During the course of the morning we received a couple of knocks from the maid who then immediately opened and closed the door. Shortly before 11am there was another knock and when we answered the door, there were 2 maids stood in the corridor. One of them then proceeded to shout at us in German using very aggressive body language and a raised voice. Whilst I have no idea what she was saying, I was quite put back by her attitude and this left a very sour taste on departure. I would not speak to a criminal in that manner, let alone a guest.
All in all, the Waldheim is OK if you are on a budget but spend a little bit more and there will be much more additional value to be gained in other residences towards the centre of the village.
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