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Reviews (186)
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Reviewed January 2, 2014

No negative comments from a very enjoyable family holiday, he staff were extremely helpful and attentive to your every request, excellent ski storage, already planning our next stay.

St Anton is an outstanding resort with good snow, efficient lifts and superb skiing on and off piste. The Kertess Hotel fits up to the very high standards of this resort and offers excellent food, friendly & personal service and Management with the highest attention to detail. The Hotel bus or ski Bus (3 Mooserkreuz) take away the pain of the walk up the hill.

  • Stayed: December 2013, traveled with family
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Thank Sally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Verkaufsleiter at Hotel Kertess, responded to this reviewResponded January 3, 2014

Dear Sally,

we´re really proud to read you had such a good time in our Hotel and in St. Anton!
It´s a pleasure to give our services to guests like you and your lovely Family!

Hope to see you again soon
Christina and the Team in Hotel Kertess

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

We did enjoy this hotel very much. Room was perfect and clean. Small spa ok, steam bad should be improved. Staff was very welcome. Hotel is not far away from the ski station and organize a lift. During the weekend the hotel was very busy in the restaurant and we did had a 2h30 dinner... Only negative point during the stay, the old woman who seems to be the boss seems to be very agressive with the staff in front of the costumers, very bad attitude I thing. I would stay back their. We get a last minute deal with HRS. The station is overall quite expensive but very nice

  • Stayed: December 2012, traveled as a couple
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5  Thank MathiasB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

If you don't mind the walk up the steep hill (you can always get a cab or the hotel bus) then this is a welcoming hotel that serves a great selection of breakfast as well as having a small lounge bar that seems to stay open for as long as you want it to.

The reception and restaurant staff were friendly and professional.

Most rooms didn't seem to have much of a view and are pretty basic but were clean with a decent bed.

If you're skiing all day and doing apres ski all night then the hotel offers a decent location near both.

  • Stayed: February 2013, traveled with friends
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4  Thank tomwilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2013 via mobile

A weeks stay in Feb we were well looked after by all the staff . Food was of good standard and variety only the mid course buffet disappointed with a lack of variety. The sauna and pool were al kept to a high standard as were the rooms by an excellent daily maid service.
We'd would definitely return again thanks for a great week !

  • Stayed: February 2013
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3  Thank Jontyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Prior to going to this hotel, we read the reviews on this website and felt a little nervous as some of the comments weren't exactly positive.

Our personal experience of this hotel was positive and I wanted to add our review to possibly placate any guests heading out to this hotel.

We felt that for the price we paid, this hotel ticked all the boxes and were very happy with the service we got.

Also, after reading several complaints about the smoky conditions in the bar, we would like to challenge any previous reviewer to point us to a bar in St Anton where people are not constantly smoking - we doubt it exists, but please correct us if we are wrong. We did not find the smoke unbearable in comparison to many of the bars in resort we visited and there was absolutely no trace of it in the bedroom (apart from the smoked clothes we dragged into it).

Pros:

- The 6 course dinner will not leave you wanting more after a hard day on the slopes! The food was well prepared and there are normaly 2 or 3 options for your main course. I particularly enjoyed the Tirolean buffet, the roast pork has lovely and succulent

- The room was very clean, warm and tidy when we came back every day.

- The staff were very welcoming, friendly and helpful with any questions/requests we had.

- The wellness area was fairly quiet at around 6-7pm and child free, although I can't comment on school holiday periods. Contrary to another reviewer's opinion, I did not find the pool to be too cold (man up!). The swim & sauna routine after skiing really helped my legs throughout the week.

- We did not use it (we preferred to walk and stretch our legs), but the hotel shuttle minibus regularly shot past us up and down the hill carrying guests to and from the town during operating times. The walk takes approximately 10 minutes uphill and exploring parallel streets along the hill was also good fun.

- Although not strictly part of the hotel, the free ski storage arrangement they have with a shop at the bottom of the hill is excellent. No need to worry about taking your skis/snowboards and boots up the hill (although there is a storage area in the hotel should you prefer to keep them there or you drink into the evening in the bars). They were also kind enough to sharpen our skis for free after we discovered the Nevis Sport in Aviemore did an awful job of it (avoid that lot at all costs...but that's another review!).

- Good sized window ledges to place items on such as the odd beer for cooling... :)


Cons:

- Although it ticks all of the boxes, it is perhaps not the most luxurious 4* hotel available in resort.

- We didn't consider this a negative since we enjoy walking, but we can see how the location, 10 minutes up the hill could disuade/disapoint people. We also felt that whilst it's not in the most central of locations, there is the advantage of not hearing the apres ski whilst you are trying to sleep.

- The breakfast range is extensinve but not quite as impressive as the dinner.

- It would have been nice to have had a bigger window in the room to look out of.


Whilst it seems like I've mentioned a few cons here, we found it very easy to look past them and had a brilliant time here. Would return in a heart beat!

Hope this settles the nerves of those guests who like us felt a little nervous reading these reviews prior to heading out there :)

  • Stayed: January 2013, traveled as a couple
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10  Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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