My husband, daughter and myself stayed here for 6 nights over Easter 13. We booked with the hotel directly and Michael (the proprietor) was great to deal with and answered all my questions promptly and in full via email. We reserved a renovated family suite (main entrance into a private corridor, 2 separate rooms, 1 an Austrian twin, the other, a lounge with double sofa bed, 1 very nice, modern bathroom with bath and integrated shower overhead). The room was clean, bright and had a nice but not expansive snowy vista from the balcony. It was also very quiet.
We had booked half board and the food was good. You could choose from a salad buffet every night then chose, from a menu, your starter, main and dessert. There was also cheese to be had from the buffet. So it was a mix of self and waiter service and this is where it went wrong for us, several times. You are allocated "your" table for your entire stay, an oddity to me! I much prefer to choose where I sit. I would hope this might be to assist with continuity and that each "section" would be managed by the same staff. Not so in our experience, on 1 night, we had 4 different members of staff ask for our order, after waiting 40 minutes I enquired as to where our main course was and was brought fish (I had ordered the meat dish?). This happened again the next night. It was common practice for the restaurant manager to come round and make inquiries as to how your meal was, so, against all my British non complaining instincts, I politely but candidly mentioned, the inconsistencies and overly long wait times between courses. From that night on things were great...so it pays to be honest!
The hotel is a 3 minute walk from the ski hire shop (suggested by Michael and housed underneath the Edelweiss and Gurgl hotel - they were fabulous, probably the best staff we have encountered on all of our ski-ing trips) the ski lifts are adjacent to the ski hire shop.
The ski-ing was perfect for us. We like cruising and frequent stops for a coffee pastry and something stronger on occasion! We skied in both Obergurgl and Hochgurgl, it's a very high resort and the snow was abundant - gorgeous! No queues, plenty of space on the slopes for every skier and a fast modern lift system. Those that like expansive challenging runs in abundance might struggle after a few days.
Why 4 stars and not 5?
As explained, dinner service was patchy. We also stumbled on the fact you could also order pizzas from their Italian restauarant next door as part of your half board option (This restaurant is owned by the hotel and connected internally to the hotels dining room but open as well to external patrons). I remember looking longingly on at our next tables hot steaming pizzas and asking how much they were, "oh", said our fellow guests, "it's part of the HB!" We were never made aware of this, we did enjoy many pizzas from there on in though! - they were delicious.
The final gripe is there were no mirrors in either bedrooms or the hall of our room. So, the room that conceivably accommodates 4 people have only the bathroom mirror to work with. As every skier is aware, a day on the slopes results in a serious case of helmet hair, a condition that requires rectifying - most commonly achieved with the aid of a mirror! When we asked for another mirror we were made to feel our request was overly demanding. It took much persuasion from myself and a suggestion we borrow one of the many mirrors decorating the public areas after they claimed they had no spare mirrors to offer. They finally agreed after I reminded them there were least 12 mirrors decorating the public areas and this was just on our level! Hotel Madeleine, guests are not being difficult, demanding or vain because they would like a mirror in their room, at Euros 1500 for 6 nights I think it's fair to say it's expected!!
Would I stay again? - There are lots of lovely hotels in Obergurgl that we would like try out, so no.
- Official Description (provided by the hotel):
- ...The charmes of specialness! The wellness area at the Hotel Madeleine Lean back in a comfortable armchair. In front of you, a crackling fire. Feel the warmth. Savour the taste of your drink. The memories of a wonderful day out in nature will remain with you for a long time... Varied living. We will fulfil your every comfort wish. Our suites, apartments and rooms are appointed with a love of detail and personal involvement. Quality and sophisticated standards await you. Immerse yourself in the good feelings of relaxation and enjoyment. Regenerate and reconnect in our leisure area. At the Madeleine**** the sun shines even on cloudy days. Our wellness area is equiped with infrared cabin, whirlpool, steam bath, finnish sauna, biosauna, ice fountain, warm relaxing seats, relaxing area and vitamin bar. We are looking very much Forward to welcome you at the ****Madeleine! Yours Family Michael Gstrein and the whole staff ... more less
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- Also Known As:
- Madeleine Hotel Obergurgl