This could be described as an interesting experience at best. I have never been prompted to leave a review before. in this case I felt I had to. The hotel owner is rude, unhelpful and his staff seemed to actually be scared of him. We were put in the 'guesthouse' away from the main building. the food was passable to poor and the staff are not good at accommodating any requests however basic without charging you or just refusing. We were given the wrong wine and were forced to pay for that bottle and the bottle we originally ordered on top of that! We were given no choice of where to sit - you MUST sit at the same table for every meal with the same people so hard luck if you don't get on with them. The staff are generally (apart from David the waiter) fairly rude and/ or down at heel. I paid half board and didn't go back to the hotel for anything other than to pick up my snowboard after the third day. The rooms are clean but they are very dated. There are no tea or coffee making facilities in the rooms. There is a TV but thats only any good if you speak fluent German or don't mind Sky News on loop. The sauna and spa pool were never on either in the time we were in. Unless you are only coming to the hotel to sleep and wash steer well clear of this place. We thought we booked at 4T hotel with Thompson but I would doubt it would achieve a 2 star in the UK. The only good thing I can say about the hotel is the stunning location and proximity to the ski lifts and blue runs - it's not a resort thats really geared up for boarders though. Would come to this area again as it is really beautiful - I would just never come to this hotel again. Awful!
- Official Description (provided by the hotel):
- Tradition mixed with modern. Superb family hotel direct on the piste. Breathtaking views from all rooms. New large heated indoor pool (80m²) with sauna and steam bath overlooking the cross country tracks. Large sun terrace facing the Tennladen slopes Ski Arena race track and paragliders landing area. ... more less
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- Also Known As:
- Harfenwirt Hotel Niederau