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3 - 8 of 133 reviews
Reviewed March 18, 2018 via mobile

Some areas of the hotel could be renovated.
Rooms and bathrooms are very small.
The cuisine is not particularly sought-after.
Two positive things:
- all the staff is very very professional and kind;
- spa is big and comfortable

Date of stay: March 2018
Trip type: Traveled with friends
1  Thank MarioBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2018 via mobile

The waiters in the restaurent didn't remember the orders we placed. Every morning they asked if we needed anything at the breakfeast - but they almost always forgot half of it. They should bring paper and pencil.

Rooms
Ok if you fancy glasdoors to the toilet.

Date of stay: March 2018
Trip type: Traveled with family
Thank Nicholaj M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2018 via mobile

we came for ski vacation during february. it use to be a good hotel. now it’s not. terrible service in the dining room. waiting for food.... waiting for table....the rooms are nice but not clean. we are not coming back.

Date of stay: February 2018
Trip type: Traveled with friends
Thank 154amirz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2018 via mobile

Stayed with mates for a ski trip. They have everything here for a great holiday. Really cool place , great atmosphere and vibe. Spa is good and very relaxing. Food is good and staff are very friendly and helpful. Ski service is excellent.

Date of stay: February 2018
Trip type: Traveled with friends
Thank 335stuartd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2018 via mobile

We are back for, I think, the sixth time with the kids for their ski holidays (a little bit off the high school-off season now as the kids have turned into teenagers) and I have the feeling the hotel strives to get better and better.

For reasons independent of us we were not here the previous two years, but compared with three years ago we found a better equipped gym, refurbished ski room and even better evening cuisine (mind you, as skiers who don't want the fuss to run around the town for dinner, we are on half board). The added starter "bar", with a dedicated chef, is a nice touch. Good job, Afan (hopefully I got his name correctly)! The dinner menus are creative enough and with good ingredients, a notch towards gourmet in a ski location... The only downside in the restaurant is still the desert chapter...not very tasty. The breakfast is, as we remembered, great, with a lot of choices for a hearty start before skiing.

We have a room in the design part and we found a few hiccups with it, but the staff was more than helpful and our requests have been swiftly answered- we asked for the mattresses of the bed to be changed (they had dips into them) and some extra harder pillows... Maybe just as a note: the sliding glass door at the toilet does not really create a discreet space :D + I don't get why the second floor towards the exterior jacuzzi has a balcony without any delimitation between rooms... The second room in the chalet part is smaller, but if you prefer a rustic charm, maybe that is the idea to get it in otherwise a modern environment.

For skiers, you cannot have a better location (aside the Elizabeth hotel) - next door to the main ski lift! The hotel ski rental and attending stuff are exactly what you need in terms of service.

The outside jacuzzi and the sauna chalet offer an added charm and when there is a lot of snow they look great in the torch lights.

What is sure is that you'll be nicely taken care of so that not to have any headache while skiing and getting back from the slopes to a nice cosy place. When something does not work as you expect, just ask -the stuff is really great and attentive!

P.S. it is always interesting to also notice the great mix of nationalities in the guest pool, different types of crowd (from big men-only groups outside kids' holidays times to families with kids when schools are off to couples of all ages) and...social behaviors... Last being noted, sometimes the atmosphere can become pretty raucous :P

Date of stay: February 2018
Trip type: Traveled with family
Thank AlinkaPadu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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