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Reviewed March 12, 2016 via mobile

Greeted by Anja and Mario you are guaranteed a fantastic holiday. Everything is at your door. Beautiful breakfast. Clean room with daily fresh towels etc. Sauna and steam every evening. Parking is also available. We had a two bedroom apartment with kitchen facilities.
Mario also works for ski school and is a top guide.

Date of stay: March 2016
Thank koztello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2015

excellent hotel, we found the staff very helpful. excellent breakfast with plenty of choice.free passes available for rail and bus travel.bedrooms were very comfortable our waiter was very friendly and helpful.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank richard j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2015

Excellent location, walking distance to bars and restaurants and next door to the Silvretta Bahn. Great facilities to unwind after a day's skiing. Mario and Anja were very helpful in suggesting different restaurants to eat in each night. Would definitely recommend.

Date of stay: March 2015
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank JSPW1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

Taken aback by the owner's attitude and rudeness.

When booking we were misled to believe that there are 3 separate rooms with sleeping arrangements for 5-6 people to share, when asked - the owner admitted that this had happened in the past but they could not change the description on booking.com for an inexplicable reason. So as an alternative sleeping arrangement she offered us a mattress on the kitchen floor!! We ended up moving one of the armchairs into the itsy-bitsy kitchenette, but were told off, as arguably hotel's guests are better-off on the floor.

No amends or goodwill gestures were made by the owner for the extreme inconvenience. We ended up paying full price – and a mark-up, which was also blamed on booking.com. The hotel is not worth the money.

The only good thing is the location.

It is really a shame that the hotel left us with a bad aftertaste from an otherwise enjoyable holiday.

Room tip: The room for 4-6 people is for 4, not 5 and certainly not 6. Tiny shower-room.
Date of stay: February 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank OG_GB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

We booked via booking.com for 5 people. When we arrived we saw the prices per person, and complained that we were obviously charged for 6 people instead of 5 (booking.com auto books full occupancy for this room it seems). The owner told us if we had booked directly we would have paid for 5 but as it was booking.com there was nothing she could do.
When we complained to booking.com about this overcharging, she wrote to them saying we were troublemakers and had damaged the room! Both the hotel and booking.com simply declined any responsibility for the issue and we ended up paying 600 EUR more than we should have.
I still don't understand why we couldn't have just been charged for 5 people by the hotel as it was them we ultimately paid the bill to.
I would definitely NOT recommend this place as the owners clearly just want your money and don't really care; the way they dealt with it showed a nasty character and shocked us. Other friends of ours stayed in other hotels that week which were cheaper and nicer, which just made it even more infuriating.
It's a shame because the hotel is nice, well located, and has a very nice breakfast and friendly breakfast staff. Unfortunately the owner's greed has left a really bad memory of Ischgl.

Room tip: The 4-6 person room is one room with double bed, and one room with a double bed and two chairs that convert into narrow single beds. Not really great for 6 adults.
Date of stay: February 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Dr R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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