We booked via booking.com for 5 people. When we arrived we saw the prices per person, and complained that we were obviously charged for 6 people instead of 5 (booking.com auto books full occupancy for this room it seems). The owner told us if we had booked directly we would have paid for 5 but as it was booking.com there was nothing she could do.
When we complained to booking.com about this overcharging, she wrote to them saying we were troublemakers and had damaged the room! Both the hotel and booking.com simply declined any responsibility for the issue and we ended up paying 600 EUR more than we should have.
I still don't understand why we couldn't have just been charged for 5 people by the hotel as it was them we ultimately paid the bill to.
I would definitely NOT recommend this place as the owners clearly just want your money and don't really care; the way they dealt with it showed a nasty character and shocked us. Other friends of ours stayed in other hotels that week which were cheaper and nicer, which just made it even more infuriating.
It's a shame because the hotel is nice, well located, and has a very nice breakfast and friendly breakfast staff. Unfortunately the owner's greed has left a really bad memory of Ischgl.
- Official Description (provided by the hotel):
- Our Hotel Garni Fortuna in Ischgl is located in world famous skiresort. Comfortable apartments and rooms, a perfect and beautiful day on the slopes and the après-ski. We place heavy emphasis on building something else a familiar and relaxed atmosphere. Skiing, snowboarding, cross country skiing, apres ski and nightlife! Steam room, sauna you can relax and our bar is a meeting place. Family Zangerl ... more less
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