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“Perfection”
Review of Hotel Fliana

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Hotel Fliana
Ranked #1 of 43 Hotels in Ischgl
Certificate of Excellence
London, United Kingdom
2 reviews
“Perfection”
Reviewed February 10, 2014 via mobile

We have stayed in Ischgl many times, and can say that this is the best hotel we have ever stayed in. From the start of our holiday to the finish, it was faultless. All members of staff are to be commended. All were polite, quietly efficient and trustworthy. The spa area is superb. The access to the slopes could not be bettered. The free ride bar was good fun.
We look forward to returning to the Fliana next year.

Stayed February 2014, traveled as a couple
Helpful?
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fliana0, Manager at Hotel Fliana, responded to this review, February 14, 2014
Dear Margaret,

thanks for your assessment on tripadvisor, we are very happy to hear that you had a good time in our Hotel and are looking Forward to see you again here in Ischgl.

All the best from the Fliana-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Sheffield, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 9, 2014

This was our first visit to ischgl and was pure luck that we picked this great hotel, it was right next to one of the main lifts so ten yards straight from the heated boot room. The room was superb and the cleanliness was outstanding, a lovely pool and spa area. The evening meal nice although I think the chef was a little obsessed by foam!! the breakfast was fab, fresh made omelettes to order. I would like to ask the management to serve prosseco by the glass as to buy a full bottle is way too much when skiing the next day!!! that said one of the best hotel bars we have had with great views of the ski run, very entertaining watching the last stragglers ski down at the end of the day and good views of the ski show. The staff were all very helpful and friendly

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tricia066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fliana0, Manager at Hotel Fliana, responded to this review, February 14, 2014
Dear Tricia,

thank you very much for your comment and on Tripadvisor. We are looking Forward to see you again here maybe some other time!

Best regards from Ischgl,
The fliana-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
iambigbrother2
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 6, 2014 via mobile

I had a complaint to make about my room and asked to speak to the manager. A rude member of staff got him and wheb I told him my issue he didn't listen just shouted and kept defending his stupid hotel. This behaviour was completely unacceptable and tarnished our stay. Never again and not recommended

Stayed January 2014, traveled with friends
Helpful?
7 Thank iambigbrother2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fliana0, Manager at Hotel Fliana, responded to this review, April 4, 2014
Dear Ladies and Gentlemen!

We would like to give our view on this comment. The guests made an enquiry for a family room (with two sleeping rooms). Our answer to this enquiry was that the family rooms are unfortunately fully booked in the requested time but we can offer a Suite Deluxe (one big room, NOT 2 sleeping rooms) with an extra bed. This was what they booked. When the guests arrived they made a complaint that in the Suite there are not 2 sleeping rooms. We explained to them that in the Suite which they booked there is only one sleeping room (as mentioned in the offer and booking confirmation). Further they complained about the size of the room. Furthermore we went with them to measure the room in order to proof that the size was fine. The result of this was that the guests agreed that the room has the confirmed size. All these actions were made in a friendly and welcoming way. Every person working here always tries its best and deals with every interaction very professional and in a friendly way.
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London, United Kingdom
1 review
Reviewed February 3, 2014

I have just returned from a nine day stay at this fabulous hotel. From the moment we arrived until our departure we could not fault the impeccable service from all members of staff. This modern family run hotel has a warmth like no other.
The hotel is located in an excellent position between two ski lifts at the bottom of a ski run. There's a good après ski bar below the hotel to refresh yourself at the end of the day! After a hard days skiing a visit to the beautiful pool and spa at the hotel is very relaxing.
The rooms are a very good size with plenty of storage and hanging space and lovely views of the ski slopes. The Chef produced outstanding food from breakfast to wonderful 5 course dinners with a great wine list to compliment it along with excellent advice from their sommelier.
The staff are a fantastic team all working together to allow you to enjoy a very memorable holiday. It would be impossible to single out any one member of staff as they are all so good. They were efficient,friendly helpful and nothing was too much trouble for them. I shall definitely be returning.

Room Tip: The classic rooms have showers but deluxe rooms have bath and shower however all are of a very good...
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnieMWP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fliana0, Manager at Hotel Fliana, responded to this review, February 14, 2014
Dear Annie,

thank you so much for your Review and all the Information on tripadvisor about your stay in our Hotel! We were really happy to have you here and we are all looking Forward to see you all again sometime!

All the best from the Fliana Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2014

Got back last Saturday after a week at this outstanding hotel. We were with a large party and this is not always easy to organise but the hotel made it seem effortless. There were no problems at any stage and it is difficult to know where to start with the good things. The location, comfort, ambience, facilities and food exceeded expectations but the aspect we will remember best is the staff who were always charming friendly and helpful.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juliet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fliana0, Manager at Hotel Fliana, responded to this review, January 29, 2014
Dear Juliet,

thanks for your Feedback on tripadvisor to your stay in our Hotel
It was a great pleasure to have you here and we are looking Forward to welcome again any other time!

All the best from the Fliana-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed January 28, 2014

We've just returned from a weeks stay at the Fliana. Having been to many different ski resorts, i was felt I knew what I was expecting, however this was a ski hotel like no other i have been to.

Great from the moment we arrived, the staff are incredibly welcoming and were fantastic throughout our stay. The hotel itself is very warm and modern, with even the basic rooms being huge. The spa was amazing and we made sure we got plenty of use out of it. The food each day was delicious and varied, accompanied by a brilliant wine list.

Not to mention that you're right located right by two lifts and the bottom of the piste and the hotel has sits own Apres Ski bar which kept us more than entertained. I would recommend the hotel to anyone looking for a really memorable trip to Ischgl and indeed Austria. The ski resort of Ischgl is well cared for with a great lift system, plenty of skiing for everything from beginner to expert, if you find you've conquered the piste, then go looking further afield with some of the local ski guiding tours.

Definitely a hotel that we'll be returning to.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fliana0, Manager at Hotel Fliana, responded to this review, January 29, 2014
Dear Tom,

thanks for your Feedback on tripadvisor to your stay in our Hotel
It was a great pleasure to have you here and we are looking Forward to welcome again any other time!

All the best from the Fliana-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crondall, United Kingdom
Level 4 Contributor
29 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 24, 2014

This family run hotel right on the slopes between two lifts in Ischgl is bright and modern, yet cosy, with the biggest slope side rooms we have ever encountered. The staff have gone out of their way to be helpful. We are a big group visiting for a conference and they have moved furniture each day for us to be able to continue our meetings with not a word of dissent. The food is fabulous, easily the most consistent, delicious food we have had during an hotel stay. We didn't use the beauty room but the pool is great - first time I have swum in a metal pool! We have no hesitation recommending this hotel.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fliana0, Manager at Hotel Fliana, responded to this review, January 29, 2014
Dear B A M,

thanks for your Feedback on tripadvisor to your stay in our Hotel
It was a great pleasure to have you here and we are looking Forward to welcome again any other time!

All the best from the Fliana-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fliana

Property: Hotel Fliana
Address: Fimbabahnweg 8 | 6561 Ischgl, Ischgl 6561, Austria
Location: Austria > Austrian Alps > Tirol > Ischgl
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 43 Hotels in Ischgl
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Fliana 4.5*
Number of rooms: 56
Official Description (provided by the hotel):
Step in and feel at home. With plenty of personal commitment we have launched new attractions and a new quality standard for our guests. Highlights are our new wellness and beauty department with swimming pool, the generous bar and lounge area, our gourmet cuisine and our new suites. ... more   less 
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