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“Brilliant”

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Kinderhotel Zell am See
Ranked #4 of 42 Hotels in Zell am See
Certificate of Excellence
Luxembourg City, Luxembourg
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Brilliant”
Reviewed March 2, 2011

Our stay with Hagleitner was brilliant. The food, service, mini club, kiddy club and of course the spa was all fantastic. Would definitely recommend it to any one :-)

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GA_Lux26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hagleitnersa, Marketing at Kinderhotel Zell am See, responded to this review, March 4, 2011
Thanks a lot for your great review and your recommendation. We are pleased to hear that you enjoyed your second stay with us and we look forward to welcoming you soon again!

Ilona Hagleitner & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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296 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
luxembourg City, Luxembourg
2 reviews
Reviewed March 1, 2011

We are a family with two children, 3 and 7 years old, that spent a week skiing in Zell am See and stayed at Hotel Hagleitner for the second time in two years.
We had a great skiing week in Zell am See and a very nice stay at Hotel Hagleitner.
We especially appreciated the friendly atmosphere, great food both for children and adults and the mix of family facilities and great spa. The younger child spent most of her days in the the Kiddy club which she enjoyed and the older one was in ski school for 5 days out of 7. I doubt that the 7 year old would have enjoyed staying in the Kddy club for 7 days (lacks variety for older children) and so ski school was perfect. The Hotel also made some nice treats for my daughter for her birthday. My only critique is that my 3 year old still needs naps in the afternoon and there are no facilities for that in the Kiddy club. We all enjoyed the inside pool for families. However, my daughter has sensitive skin and she reacted very badly to the high amount of chlorine in the pool (much more than from other pools). I would recommend that the hotel encouraged guests to take a shower with soap before entering the pool. It makes the water more clean and thus less need for high amounts of chlorine.
When reserving a room make sure to familiarize yourself with the size, layout and location of your room. Rooms are spread out around the big hotel area and are different in size and layout. This is easy from the hotel´s website.
In short:: Hotel Hagleitner is not perfect but it comes close to perfection for families. We will definitely be back.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank halldora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hagleitnersa, Marketing at Kinderhotel Zell am See, responded to this review, March 2, 2011
Thanks a lot for your detailed review and your plaudit. It is very good to hear that you also enjoyed your second stay in our family hotel and we are pleased that you will come back soon!
Concerning your negative critique we would like to answer as follows:

- As we have had the feedback concerning the lack of programme for teenies more often in last time we decided to offer a special programme including a new teeny room for the older kids.
- We kindly inform you that children who are staying in the Kiddyclub can certainly have their nap in the sleeping room of the Minclub.
- We would like to thank you for informing us about your daughter's reaction to the chlorine in our indoor pool. It is difficult to enjoin any special hygienic rules on our guests if they are not compulsory, but we will try to find a way to indicate this in a polite way.

We send best regards to Luxembourg and look forward to meeting you soon again!

Ilona Hagleitner & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
Reviewed February 18, 2011

Our 2nd stay after 4 yrs = We are family with 3 children: 12 y, 5y and 20 mths.

Unfortunately the service was very poor this time - the reception "girls" do not have a clue or do not care what is happening in the hotel.
They gave us falls information about the services e.g. ski school. They do not inform additional services offered.
- unfriendly

The only reason we chose this hotel is because they have services for all our children.
but generally speaking I got a feeling that they do not like families with children. Th concept is great but this time the stuff was just not updated or trained for this.

The hotel has all the fun facilities to offer but unfortunately the current team use them poorly. e,g, outside play ground, pool, toys - children can play while the stuff talks and sits around.

Ski school and kiddy club lost ski boots of our child - did not help sorting this out. We had to rent another pair of boots.
The child care took her pants off in the kiddy club - gave the pants for somebody else + did not help to find them. They were found late that night and I had to ask for them.
They have a habit of undressing children's pants ??? Also our son was without pants (normal in-house pants) when picking him up.

The child was left in the hotel after the lunch when she was supposed to continue the paid ski school - No one know why and they just kept accusing each others ( Kiddy club and ski school ) Parents were not informed of this.

She had to eat with her hands - She asked for a spoon and they gave her more food!! Kiddy club personal speak very poor English.

The hotel bus driver does not know anything abut the hotel ski school ?? He was supposed to drop people to the school.

Mini club children were supposed to go outside for the park - did not do this for five days.

Even the give away gifts You need to ask for.

food: Everything is offered and there is plenty of it. Everybody surely finds something to eat. It is not necessarily super healthy and lots of ready made ingredients are used. But big PLUS for trying :)

Rooms: big, clean but a bit of old fashioned, ascetic - no lift if You are in 2nd floor, like us.

Spa: good, friendly and lots of varieties.

Honestly I could not recommend the hotel to my friends with children at the moment, I got a feeling that us, families with children, are not welcome. sorry!

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olivia0606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hagleitnersa, Marketing at Kinderhotel Zell am See, responded to this review, February 25, 2011
Thanks a lot for your detailed review and the time you took for it. It is great to heat that you enjoyed our offer in our wellness and spa area.

Concerning your negative critique we have had a meeting with all affected department heads and we would like to respond to these important points as follows:

- As we are a hotel specialised in families with children we are really sorry you had the feeling that families are not welcome. It is even not possible to stay without children in our hotel and all staff members are used to the exposure to children and even babies. Families with children of all ages are welcome in our hotel!
- Our Mini-Kiddyclub offers a huge programme with indoor and outdoor activities and of course the outdoor activities are subject to weather alterations.
Concerning the eating habits in our Mini-Kiddyclub we have to say that every child gets cutlery for their meals. We hope you'll understand that our team sometimes allows the kids to eat with their hands if there is pizza or chicken nuggets or something similar on the menu.
There is no habit of undressing children's pants at all in our Mini-Kiddyclub except in the case that a child has peed in their pants e.x. For this case we kindly ask all parents to leave a second pair of pants and shirts in the Mini-Kiddyclub.
We are really sorry the ski boots of your child were lost in the Mini-Kiddyclub. Certainly, this shall not happen. But we would like to mention that Annabella, the head of the child care team, as well as Bianca from the reception tried to find the boots and gave you a helping hand. Once again we would like to apologize for this displeasing occurrence.
- It is right that our bus driver's job is to bring our guests to the ski school. We hope you'll understand that he does not know about the ski school details as for example meeting points as this is job of our front office team and the ski school.

We are really sorry that you didn't enjoy your stay in our family hotel this year.
Best regards from Zell am See,

Ilona Hagleitner & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
Reviewed January 26, 2011

We really our vacation in this hotel. Food is great , service for children perfect.
Very convenient for skying, great deal for customer. Staff very friendly and helpfull.
Only thing maybe to improve :to clean a bit more toys and games used by children.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tudzikot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hagleitnersa, Marketing at Kinderhotel Zell am See, responded to this review, February 18, 2011
Dear Sir or Madam,

thanks a lot for your positive review, it is a pleasure to see that your family enjoyed their stay in our hotel. We would like to thank you for your notice concerning the cleanliness of our games and toys - we have discussed this issue already with our housekeeping and childcare teams.

We hope to welcome you soon again and send best wishes,

Ilona Hagleitner & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
egion
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2011

We went there with our family ,our kids 4 and 6 years old had a great time although they had problems with the language, but the staff was friendly and helped them to communicate. Very good quality of food, very clean rooms ( although bed linen was changed every Saturday). The kiddy club was well organized.
Problems
No wireless internet access at rooms,
No english tv channels except CNN
Poor internet access at the lobby with 2 Pcs

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karamelaEgion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hagleitnersa, Marketing at Kinderhotel Zell am See, responded to this review, February 18, 2011
Dear Sir or Madam,

thanks a lot for your review and your kudos to our kitchen and housekeeping team - they are very happy about that. Also we are grateful for the mention of the problems you had during your stay. We will check the internet connection in the lobby immediately and will try to expand the English TV channels.

We hope to welcome you again soon!

Ilona Hagleitner & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Italy
1 review
Reviewed November 14, 2010

I have not one bad thing to say about our 3 night stay at Hotel Hagleitner. My children, ages 3 and 6, myself, and my husband thoroughly enjoyed every aspect, from the outstanding service and gourmet food to the fabulous children's program and beautiful Zell am See. See my blog post detailing our experience here: http://navyinnaples.blogspot.com/2010/11/austriagermany-part-1-hotel.html

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaSH82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatarstan
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 20, 2010

We spent 1 week there half of which my 1,5 years old kid was vomiting. So was many kids. Most of the toddlers! And the managers never worried to warn anyone newcoming. What negligence! And of course they refused those families who wanted to leave and have their money back.

The most uncomfortable hotel i ever stayed in. Shabby! Awful beds and bathrooms. How many stars they think they are worth? I would estimate them as 2 * hotel. Quisine is far from healthy.

  • Stayed January 2010, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bread_and_butter_fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kinderhotel Zell am See

Property: Kinderhotel Zell am See
Address: Karl-Flieher-Strasse 1, Zell am See 5700, Austria (Formerly Hagleitner KINDERHOTEL Zell am See)
Location: Austria > Austrian Alps > Salzburg Region > Zell am See
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Zell am See
#4 Luxury Hotel in Zell am See
#4 Spa Hotel in Zell am See
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Kinderhotel Zell am See 4*
Number of rooms: 47
Official Description (provided by the hotel):
At our hotel, giving your children or your partner a treat also means giving yourself a treat - with our newly defined family holiday concept combining two worlds, the young, colourful and exciting Family World and the quiet, elegant and pampering Parents World. We believe that you deserve dreamlike well-being days in our MAVIDA Spa that covers an area of 1,400 m2, and also a varied family holiday with your children in an Alpine lifestyle ambience.Come and enjoy SEVERAL types of holiday in ONE resort, with everythingfrom adventure to recreation, from fantasy to magic, from greatexcitement to deep relaxation, from wining and dining to enjoying familymeals, from variety to the unique!- family restaurant with breakfast, lunch buffet, cake buffet, dinner, all day long: fruits, coffee, cappuccino, espresso, hot chocolate and tea, cold soft drinks, baby and toddler food. ... more   less 
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Also Known As:
Hagleitner Family Balance Hotel Zell Am See
Hagleitner Family Balance Hotel And Spa
Hotel Hagleitner Family Balance

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