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“Nearly but not quite”
Review of Hotel zum Hirschen

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Hotel zum Hirschen
Ranked #15 of 42 Hotels in Zell am See
Certificate of Excellence
Reviewed January 13, 2014

I feel slightly harsh about giving this hotel 3 out of 5 but feel that 4 would have been generous. There are a lot of good points about this hotel. Location is excellent, right in the centre of town but pretty short walks to the nearest gondola (5 mins max) or to the ski bus stop (2 mins). The rooms are spacious for a ski resort with ample storage space, warm without being too hot and spotlessly clean. The staff in the hotel were also friendly, helpful and welcoming and spoke good English.

The less good points I would start with the restaurant. The standard of food was largely good but we stayed half board and found the menu for the half board customers was very limited and to be honest we felt a little like "second class" guests. You get a 5 course meal for dinner which you are asked to make your selections for at breakfast but there is actually very little choice to be made as a half board guest. The starter & second courses - each one item - no choice. The third course is a buffet salad bar - fairly uninspiring selection and on a couple of occasions the potato salad was a little "fizzy". Main course you got a choice of 3 things, one meat, one fish or one vegetarian and finally for dessert a choice of 3 options. On one occasion the kitchen had messed up the main course choices we had selected and we were asked whether we would mind eating what they had cooked for our main course rather than what we had chosen!

The restaurant also does a la carte with an extensive menu and that food was excellent. It is also possible as a half board customer to pay a supplement to go a la carte rather than have the half board menu but you are not told this (we only found out on our 3rd day) and they only give you a 10 euro concession against the menu price of the al la carte meal which we felt was a little low - are they saying the value of the 5 course meal is only 10 euros? Breakfast was ok - a pretty good selection but they are not very good at keeping especially the hot food re-stocked. We also found the bread and croissants to be stale on a few occasions.

The spa we thought was pretty good, spotlessly clean with plenty of fresh towels provided. A nice pool, an ice cold plunge pool and two saunas. There is no additional charge to get into the spa. If I was being picky I would suggest changing one of the saunas to a steam room and also putting a water machine in the spa somewhere.

All in all not a bad hotel. A little let down by the current food arrangements but I think by adding a little more choice to the half board menu or by making the al la carte alternative more available they would easily move to a 4 or 5 out of 5

  • Stayed: December 2013, traveled with friends
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3  Thank CarlH44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 - 86 of 233 reviews

Reviewed January 12, 2014

We stayed at this beautiful hotel for 5 nights. Everything was perfect. The service, meals, staff, location and the rooms are all of excellent standard. We hope to come back within the next 12 months, cannot fault this hotel at all. Very welcoming and very Austrian. Just wonderful.

Room Tip: This hotel is centrally located. We slept with the windows open and had no problem with outside noi...
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  • Stayed: January 2014, traveled with family
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Thank Tania M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

we stayed at the hotel over Christmas and New Year as a party of 6 with 2 more joining us after Christmas. We had nice rooms with 2 junior suites and a standard room, no complaints from anyone. We did not have any issues with noise, we were facing the road but a bit of early morning traffic was no problem for us.
The food in the evenings was superb, 5 course dinners, 7 course for Christmas and 9 courses for New Year's Eve. One of our party is a vegetarian, every day there were different and varied dishes for her and even her own 9 course menu on New Year's Eve!
The staff were all friendly and helpful, reception desk, barman and waiters.
The hotel location is just about perfect. Cross the road to the bus station for buses to the lifts and Kaprun and other resorts such as Saalbach. The City Express gondola is about 200m, the railway station for Kitzbuehel and other towns is a 7min walk.
All together we would thoroughly recommend it as a base in Zell am See for a great time with great food.

  • Stayed: December 2013, traveled with family
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1  Thank MikeB_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

The hotel is located in the center of the city, and is also near to the gondel that leads to the ski area. Also near to the hotel there are a lot of pubs and restaurants.
The rooms are ok, average, no special design, or comfort. I have been a little bit disappointed with the wellness area. There is one very very small pool, and two very small saunas. This is to less for the advertisement made.
The service is very good, and they are trying their best.
One problem is that there is no internet in most of the rooms!

  • Stayed: December 2013, traveled with friends
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1  Thank valdothebird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

Zell am See might be a great place in the winter and summer, but off-peak, it's dull, uninviting and mostly shuttered. Hotel zum Hishchen had exactly six guests during my stay in October and was preparing to close for six weeks. The hotel was managed by a ghost staff that was clearly hoping all guests would soon depart. Many of the city's other hotels were closed-- as were many restaurants and businesses that feed off of tourisms. In my experience, there are many better towns to visit in the off-peak seasons. My advice is to check with the hotel before going.

  • Stayed: October 2013, traveled as a couple
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3  Thank Gordius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013 via mobile

During our ski holiday in Zell am See we found this restaurant and we visited them several times. In the high season we needed the reservation, in evening it was full with guests. We were very satisfied here, the food was delicious, wine selection and overall quality was really good. The waitors were busy but smiling and friendly. Children friendly atmosphere. I can recommend original goulash soup, perfect schnitzel, lamb different styles was very tasty, beefsteak, and also fish. Nice and clean toilets. Suitable also for groups of more people, they have here areas where the group feels together and a bit separated. The kitchen is well organized, because also when the restaurant was full, we did not wait long.

  • Stayed: January 2013
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1  Thank LuciaSudova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Lovely, old-style, family-run hotel with typical Austrian furnishings. Our bedroom was very spacious, well-appointed with a balcony, lovely bathroom with 2 washbasins, bath with shower and screened off toilet and bidet. Everything was very clean. The food was excellent, very well-presented. The restaurant has an award from Gault Millau which is why we chose it. But it has one major drawback - NOISE! Because there is no air conditioning, it's necessary to keep the windows open in summer. As the hotel is on a corner on a main road right in the middle of town, there is a lot of traffic noise which, on its own, would be bearable. However, there are groups of people going up and down the street talking loudly, even shouting, as well as lots of noise from the hotel's outside terrace and cellar bar, and this goes on every night until about 2 am or later! Then the rubbish collection starts at 5.30 am, again with maximum amount of noise. So there is very little chance to sleep and we were exhausted by the end of our 7 night stay. This is just about the noisiest place we've ever stayed in.

Room Tip: Essential to have a room in quietest part of hotel, NOT on top of restaurant terrace like ours was!!
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  • Stayed: June 2013, traveled as a couple
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2  Thank foggie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel zum Hirschen

Address: Dreifaltigkeitsgasse 1, Zell am See 5700, Austria
Location: Austria > Austrian Alps > Salzburg Region > Zell am See
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in Zell am See
Price Range: $180 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel zum Hirschen 3*
Number of rooms: 45
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Also Known As:
Zum Hirschen Hotel

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