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“Wonderful hotel and helpful staff”

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Romantik Hotel Zell am See
Ranked #7 of 43 Hotels in Zell am See
Certificate of Excellence
Bristol, England, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderful hotel and helpful staff”
5 of 5 bubbles Reviewed September 15, 2013

Have just returned from a week in this excellent hotel. The rooms were comfortable and as we had a mini-suite lots of space. The staff at reception were very friendly and very helpful with information on train and bus timetables and local events. The meals we had in the hotel were very good and plenty of choice for buffet breakfast. Have been to Austria many times but really found this hotel to be excellent in all respects and hope to return again in the future.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review, September 24, 2013
Dear Jenny!

Thank you very much for your great response - we are very thankful for your Feedback!

We are very happy to hear that you feel comfortable in the Romantikhotel!

Looking forward to welcome you back in Zell am See
and all the best wishes!

Family Hörl and staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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356 reviews from our community

Traveler rating
    241
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    27
    9
    4
See reviews for
71
205
5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Kuwait
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 12, 2013 via mobile

We stayed, a family of six, in two rooms. One was a suite. The other was a room but had a separate sitting area. It's not a typical hotel. It's more like a family run guest house. Everything was fine but without the luxury. Front desk helpful. Breakfast was very good. Location is a street away from the lake. The Zell am see card that came with the booking turned out to be very important if you plan to go on trips around zell am see and kaprun. (Big saver $$). It's close to a solid 3 star hotel. Our toilet was giving bad smell. In general our stay was good.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller2255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review, September 24, 2013
Dear guest!

Thank you for your response! It is good to hear that you are happy with your rooms but we are very sorry that you have a bad smell in your toilet, now in the season break we will check this in all our rooms - sorry for that!

We are looking forward to welcome you back in future!

With kindest regards Family Hörl and staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Godalming, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 24, 2013

We have had many trips to Austria previously, but without doubt the team at the Romantik and it's associated Fischerwirt Hotel in Zell am See managed to surpass everything previously experienced. This is a fantastic family run hotel which is demonstrably supported by all it's staff. It's well placed and we definitely intend to return and agree with previous reviewers regarding the quality of the rooms, their restaurants, their staff (which alone score 10 out of 10), features like Wifi connectivity (certainly in rooms 801-808) and their inclusion of the Zell am See summer card within the teams standard offering.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColinEdwards37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review, September 24, 2013
Thank you very much for your time to give us a Feedback on tripadvisor.

We are always very thankful and happy to hear that you have a good time in Zell am See and in the Romantikhotel!

We hope to welcome you back in future.

With all the best regards Family Hörl & staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 21, 2013

The hotel was great with a familiar and nice atmosphere. The rooms were lovely and comfortable and we were upgraded to a nice mini-suite. Helpful and friendly staff. The hotel restaurant was very good and probably one of the best kitchen in Zell. Free Zell-card included.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RolfandMarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review, September 24, 2013
Hello from Zell am See!

We like to say thank you for your great Feedback...

We are always happy to hear that our guests enjoyed everything in Zell am See.

We are looking forward to welcome you back in future.

With kindest regards Family Hörl and staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, Ontario
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

My husband and I booked a room at Hotel Fisherwirt but when we arrived we ended up finding out we were in a room at Hotel Romantik. We never really found out why, but we were guessing they were sister hotels, as they were attached somehow it seemed. Either way, our room overlooked the pool and beautiful garden area. Although the hotel was extremely difficult to find, as the sign out front was covered with an umbrella and we spent over an hour walking around the streets with our luggage asking people where it was, we were happy when we arrived and found ourselves staying in a very quite cottage type room. The staff were great, friendly and very helpful with directions and advice. The Zell AM See card we got for free when we arrived was a great extra to our trip. We used it at several times and had a lot of fun going to the top of many mountains on the gondolas and visiting Sigmund Thun Gorge! We did find the directions and stops the card told us to get off at were not accurate and we were often walking around forever trying to find where to go.
Overall this was a fabulous hotel that I would recommend. Breakfast was delicious and the staff were great! Never ate dinner here, but there were tons of greats little restaurants to visit.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review, August 18, 2013
Dear Michelle,

thank you very much for your kind lines.
The next time you will find the hotels much easier.

Looking forward to welcome you again.

Kindest Regards
Yours Family Hoerl & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 10, 2013

What a fantastic hotel, great food, excellent wine selection,good service and very clean with the added beauty of an indoor / outdoor pool and Spa area.The added bonus of the Summer card covering Zell am See and Kaprun is fantastic and could save a family a fortune .One trip my wife and I would recommend is LAMA and ALPACAS treking in Kaprun with Burgi this is a day you will never forget Its Great.see the hotel or the Crystal office for details.The village of Zell am See is very busy with lots to do both day time and night time and the hotel Romantik is right in the middle of it. ITS THE PLACE TO BE.

Room Tip: Room 103, Very Quite
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank relaxed06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review, September 25, 2013
Thank you so much for your Feedback!

We are very happy that you enjoyed your stay with us and looking forward to welcome you back in future!

With kindest regards Family Hörl & staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 3, 2013

Externally, the hotel looked stunning, with its typical Swiss cottage appearance. The garden at the rear was by far the prettiest hotel garden I have ever seen. The adjoining indoor and outdoor pools were perfect for us, and the relaxing spa facilities were superb.

Internally, the Romantik was more akin to a museum, than a hotel. There were so many Austrian artifacts on display, they could have justifiably charged the general public an admission fee, just to look around. Everywhere was spotlessly clean, and the 'real' Austria was evident everywhere you looked. The bedrooms were spacious and comfortable, though not air-conditioned, which was not ideal during the warm 'sticky' nights of our eleven night stay in July.

One criticism I must make at this point, upon arrival in our room, the main wall-light , next to the mirror, wasn't working. Despite reporting this to the reception-desk, on two separate occasions, it was never repaired. We spent the full duration of our stay without the main source of lighting in our room.

The dining-room was stunning, as were all the ground floor public areas. Food-wise, one word of caution, the breakfasts were continental, and the evening meals were very Austrian, with very few choices available, so if you prefer full English breakfasts, and plain-cooked evening meals, then the Romantik hotel is definitely not for you. Should we ever return there, we'll opt for bed and breakfast only, and not 'half board', which we chose this time.

In the main, the staff were all pleasant, helpful, and obliging.

Probably the main advantage of the hotel, was its location, being literally only yards away from the picturesque lake Zell, or the village centre, the Irish bar, next door to the hotel, was welcoming and friendly, and the perfect spot for your evening 'night-cap'

A word of praise for the tour-operators, we booked the holiday with 'Crystal', their in-resort team worked tirelessly, to ensure that all aspects of our trip ran smoothly, we will certainly be looking at other Crystal holidays in future brochures.

Room Tip: Only the rooms at the rear of the hotel have balconies.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melvynwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review, August 18, 2013
Dear Family Wood,

thank you very much for your advice.
We are very sorry for the problem with the light - it should not happen.
Thank you again to let us know.

It is a pleasure for us to hear you enjoyed your stay in the Romantik Hotel
and hopefully we can welcome you again.

Kindest Regards
Yours Family Hoerl & staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Romantik Hotel Zell am See

Property: Romantik Hotel Zell am See
Address: Sebastian Horl Strasse 11, Zell am See 5700, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Zell am See
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
Ranked #7 of 43 Hotels in Zell am See
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Romantik Hotel Zell am See 4*
Number of rooms: 39
Official Description (provided by the hotel):
Located in the very centre of the small mountain village of Zell am See, you will find the Romantikhotel Zell am See lying in an oasis of tranquillity. Just a few steps away from Zell's lively centre, you can find relaxation and tranquillity in the rose garden, or in the romantic garden by the pool.Escape from the humdrum of everyday life and get into the holiday mood. The location of the hotel is ideal in both summer and winter alike. The hotel is only a couple of minutes from the lake and the hiking region, and only a 7 minute walk from the ski bus. ... more   less 
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