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4.0 of 5 bubbles
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4.0 of 5 bubbles
Very good
4 reviews
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Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Zell am See, Austrian Alps

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 of 5 bubbles
4 of 5 bubbles Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Zell am See for the first time!”
3 of 5 bubbles Reviewed July 30, 2011 for a stay in July 2011
people found this review helpful

Booked this apartment after very long search on the internet. I paid the full amount to Alpen Apartments Management 2 months prior to my arrival. Prior to that they charged a security deposit of course which I guess is practised in Zell am See given the high season, etc.

We arrived late to Zell am See and indeed after working hours. The office closes at 7 pm. We called the management and Martin was readily available. Martin arraged for a taxi driver to deliver the keys and instruction sheets who charged 5 Euros for the delivery. The instruction/orientation sheet had all "Don'ts", brekage and fines. Also it explained how to separate plastic from the rest of the garbage and the hefty fine if this was not done properly! There as also internet password. Upon arrival the apartment was clean and tidy. It was actually new and smelled nice and fresh. For a family of 5 with 3 kids, we would have appreciated a 2 bathroom instead of the lonely one available. The kitchen had everything we needed to make our meals. There rooms however were tiny for our standards and I think they are smallish even for European standards. The so called "master" bedroom has no washroom or bathroom of course but you can barely walk around it. The beds were comfortable and the furniture is of good quality in general. There was balcony but regretably there were no chairs. For cleaning, we only had a hoover, and brush and few garbage bags. So we ended up buying our own cleaning stuff. The laundry was availabel in the premises and it is coin operated. Aparently Alpen Apartments operates or rents out privately-owned apartments and thus the inventory of items in each apartment can vary greatly from one apartment to another although the website lists similar items in each apartment. For example, we did not find many of items listed e.g. iron & iron board, DVD player, etc. Of course it would have been useful to know these little details well before arrival. There was a free parking outside and included.

We cheked out at 10 am. The cleaners arrived on time and it was a smooth checkout as everything was paid upfront well before we even arrive. Luckily we managed without any accidents as we were frightened to break anything as the penalties were so severe (e.g. 1500 Euros dishwasher).

All in all it was a nice experience. People intending to stay here should note that the location is far off downtown Zell am See. It is up in Schmitten (google it!). This could be good or bad depending on whether you like to mingle with hords walking up and down the streets in the small village or you rather want a quiet but far place. We were out all day and enjoyed the quietness of the place in the evening. There is nothing within walking distance from this apartment especially if you have kids. You need to commute up and down for grocery, etc.

3 of 5 bubbles Value 3 of 5 bubbles Rooms
3 of 5 bubbles Location 5 of 5 bubbles Cleanliness
5 of 5 bubbles Check in / front desk 4 of 5 bubbles Service
Traveling group: Family with Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 27, 2017
We are glad that you enjoyed your stay!
All the missing cleaning items has been delivered to this apartement.
The chairs were there but probably just packed away in the closet.
There is a regular bus driving up and down Schmittenstrasse, peak season every 15 minutes.
We look forward to welcoming you back at one of our beautiful properties. Please keep in mind to read the apartment descriptions thoroughly on the website.
Best Regards
Alpen Apartments Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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