We stayed here for a week for a late ski holiday with our toddler and baby. We have a friend who had stopped by the hotel once and was welcomed by the staff, so we thought it would be worth a shot.
We were delighted by the staff, who were the best we've ever met for caring for a young family. Maybe it is the norm in these types of hotel in Austria, but we found nothing too much for the staff. Out baby is just starting to feed herself, so there was a HUGE mess every day - and still the staff stopped by to chat with her.
The bulk of guests at the hotel were German (or at least German speaking) as it is based slightly outside the main resort of Zell am See itself. The staff were all very able to communicate in English, and took time to make sure the kids were being included in the activities.
The hotel itself was rebuilt/refurbished in 2004 and became a hotel focussed on families. The rooms all have separate sleeping rooms for the kids (in the old hotel this means that pairs of interconnecting rooms have been knocked through to be one large suite). Other hotel facilities include a fitness room, dedicated toddler pool, normal indoor pool, outdoor pool (accessed from a separate indoor pool area), sauna, massage on site, complimentary afternoon tea and cake, free wi-fi throughout etc.
Childcare is in a dedicated Creche, which has great facilities. These include all the things you expect from home, including dedicated quiet cot room for the babies, outdoor playground, plenty of staff to care for the kids etc. Even tough you are there for a short stay, they memorise your children's names on the first day to make sure they feel at home. These are the things that let you know that they are making the effort. Nicole who runs the Creche has been there since the hotel was refurbished as a family based hotel. The hotel also provides the essentials, such as buggies (with big wheels to get around the slopes), baby carriers, toboggans, bottle warmers, kettles, baby monitor, fridge in room, plenty of fruit available to eat all day and more. Care is provided from about 9am until about 8pm for toddlers (until about 4pm for babies). Most people collected after lunch the week we were there - given it was late break for most that's probably not surprising.
The food is good (more accommodating than traditional Austrian fare) with some form of pasta or noodle available most days. If you are struggling, they will do a bowl of spaghetti or chips for you (thankfully chips are rarely on display as part of the buffet style set-up). Once a week there is childcare until later at night so that the couples can have a quiest meal together.
After the end of the holiday I noticed I had left my ski boot inserts in the ski shop. I asked for the contact details of the shop so I could get them back, and 3 days later they arrived in the post.
The one criticism I have of this hotel is that they don't accept credit cards. While credit cards are not as common in Germany and Austria as they are elsewhere, I would have thought they should be accepted readily enough. It should be offered by the hotel - even with a surcharge to cover the credit card company fees.
I have written more than I normally would about this hotel, but would happily come back. I was even impressed with how easy it is to get skiing from here - earlier in the season the hotel is ski-in and ski-out; but the snow had receded too much by the time we were there so there was a 5 minute walk to a main gondola just below the hotel.
Definitely one to seriously consider if you have a family and want an easier than normal break where someone else will help give you a break from the kids. Now if only they'd take credit cards.
- Official Description (provided by the hotel):
- amiamo Familotel Zell am See offers everything that a family needs to have a perfect holiday:4****-overindulgence atmosphere, a nice entertainment program for young and old, freedom and safety, fields and familiar ambiance, where only 39 families can enjoy their holiday at the same time!Our private beach by the Zeller lake certainly is one the highlights in the summer!! And in winter, we offer doorstep skiing! ... more less
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