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“We could not feel “the family spirit and hospitality””
Review of Saalbacher Hof

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Saalbacher Hof
Certificate of Excellence
Reviewed February 25, 2013

We had booked “superior” room, but it seemed poorly renovated with a direct view to the next hotel wall. After unpleasant negotiation with a reception lady we had received standard room (which cost less) with smallest possibility to see piece of mountain.

We can understand explanation “the hotel is fully booked”, but during our stay we had not received any excuses even welcome drink.

The restaurant is little bit in a kitsch style and inconvenient for bigger (12 person) group. A heat during the dinner is unbearable. We would recommend specialising more on Austrian food which is pretty good at the restaurant. An effort to made “gourmet dishes” need to be improved.

What we really liked at “Saalbacher Hof “is super Austrian cleanness. The restaurant staff are very friendly and pleasant. Thank for them we really felt hospitality at the hotel. We also liked very polite and helpful guy at the reception.

Generally we would recommend go to Saalbach. It is one of the best Austrian Alps resort! But we would recommend choosing another hotel for the same amount of money.

  • Stayed: February 2013, traveled with friends
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2  Thank JolantaVilnius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saalbacherh_Hof, Manager at Saalbacher Hof, responded to this reviewResponded May 1, 2013

Dear Ms. Vilnius,

Thank you very much for your feedback.
We are very sorry to hear that you did not enjoy your stay at the Saalbcher Hof.

You have booked a few rooms through the travel agency, mostly all the same category.
We have got in total 10 different categories, you have choosed the first 2 roomtypes which do not have a balcony.
When you checked in you have asked us for a room with a better view or balcony.
As we were fully booked due to the absolute high season, we apologized that we were not able to give you any other Superior double room with a better view.
In that case we offered you our last Deluxe double room (new built room, balcony and very nice view) which you declined because there was an extra charge for the upgraded room.
We told you to inform you immediately about any changes, as it might be that somebody will not arrive.

On the next morning we were able to show you a new renovated Standard room which you prefered than the Superior room and you told us that you were happy with that room.

We are very sorry that you did not enjoy your stay but we would be glad to welcome you another time again at the Saalbacher Hof.

Kind regards

Family Dschulnigg-Geissler
Hotel Saalbacher Hof****

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240 - 246 of 420 reviews

Reviewed February 25, 2013

Lovely hotel, ideal central location for ski lifts in Saalbach. We found atmosphere relaxing, hotel spacious & clean, the staff were all courteous, friendly and helpful. Excellent breakfast and evening choice of meat/fish or vegetarian as main course options were good for us, with numerous other courses. Clean Spa facilities.
One of the few hotels we would actively like to return to.

Stayed: February 2013, traveled with family
Thank Mark409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saalbacherh_Hof, Manager at Saalbacher Hof, responded to this reviewResponded May 1, 2013

Dear guest,

Thank you very much for your amazing feedback.
It is very nice to hear that you enjoyed your stay at the Saalbacher Hof and the wonderful ski area.

We would be glad to welcome you the next time again here.

Kind regards

Family Dschulnigg-Geissler
Hotel Saalbacher Hof****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Stay in the Saalbacherhof in Feb 2013. Choose the hotel due to the good ratings.
Room was excellent, 321 with great views over the Schattenberg lifts and runs. Very nice bathroom with amazing rain shower ( my wife was missing her bath though ).
Location of the hotel is very good, central to the lifts, but still a short walk. Boot room is very functional with high security, but a lot of steps up from the cellar.
Food was generally very good, fantastic salad bar, main courses were nice but not outstanding. Service was wonderful in the restaurant with Rado and Veronica, very friendly and good fun. We had a nice table, but were sitting a little close to some other guests, we then changed tables and sat with a perfect view onto the town centre.
Service on arrival was outstanding, we drove and arrived with the car. We were met by the hotel staff who helped to unpack and then parked the car for us. Bags were delivered to the room for us, great service.
If you have never been to Saalbach skiing, then you will not be disappointed. A great resort with a lot of variation for intermediate and beginners. Conditions were almost perfect for our week (apart from the snow days).
Thanks to the Saalbacherhof Hotel, we had a very enjoyable holiday. See you again sometime in the future.

Stayed: February 2013, traveled as a couple
Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saalbacherh_Hof, Manager at Saalbacher Hof, responded to this reviewResponded May 1, 2013

Dear guest,

Thank you very much for your very positive feedback.
We are glad to hear that youenjoyed your holiday and our service at the Saalbacher Hof.

It would be very nice to get helpful suggestions due to the main courses so we can make things better for our guests.

We are looking forward to welcoming you the next time again.

Kind regards

Family Dschulnigg-Geissler
Hotel Saalbacher Hof****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

We have just returned from a week's Ski holiday. We stayed in room 320 ( Suite) which was a brilliant room with fanstastic view's! Excellent service with nice people and always very keen to help. I would recommend this hotel if you plan to Ski in Saalbach!!

  • Stayed: February 2013, traveled with family
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Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saalbacherh_Hof, Manager at Saalbacher Hof, responded to this reviewResponded April 2, 2013

Dear Mr. Tony,

thank you for your comment. It is very nice to hear that you have enjoyed your stay at our hotel.

We would be very delighted if we could welcome you soon again.


Kind regards

Family Dschulnigg-Geissler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013 via mobile

Excellent location in Saalbach. Very good and functional room. Nice spa/pool area. Hotel lacks atmosphere. Restaurant and bar areas are on separate floors. Breakfast excellent. Dinner does not live up to ambitions and delivery of courses are slow. Food a bit tasteless. Waiters are very friendly, but their bosses are not

  • Stayed: February 2013
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2  Thank siddisene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2013

Have just spent a great week at this Hotel. Room, staff, food location all rate very highly. We had a superior room no 325 overlooking the square which was brilliant both in quality of room and view. One warning though you may never want to get OUT of the shower! My friend wants one at home but was told by her husband their tank would not cope! It was great!!! Castillo club was great for -Après ski and the pool etc was lovely. Sauna only opening at 3.30 was a bit disappointing as a couple in our group did not ski and would have used this during the day. We did find the room hot in the night but we always seem to have this problem as we like a room to be on the chilly side when we are in bed. I have dropped a mark for breakfast as worldwide I always go for fresh grapefruit and there was none! sorry to be picky but I think that is a breakfast staple. All in all though a great memorable holiday and I would not hesitate to recommend this Hotel to anyone. If you go you will enjoy. Happy Holidays.

Room Tip: Go for superior room or above if you can amenities are worth it.
See more room tips
  • Stayed: January 2013, traveled with friends
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2  Thank 5gkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saalbacherh_Hof, Geschäftsführer at Saalbacher Hof, responded to this reviewResponded July 27, 2013

Thank you for your very nice review we are happy to hear that you enjoyed your holiday and that we could keep up with your expectations. We hope to welcoming you again soon and remain in the meantime with our very best regards from sunny Saalbach.

Kind regards
Mag. Isabella Dschulnigg-Geissler

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Reviewed January 25, 2013

Spent 7 nights in the hotel in January and was very impressed indeed with it. Very clean hotel and the staff were very helpful and friendly. The breakfast buffet was very good, with omelette station, scrambled eggs, boiled and fried and the home-made warm muesli was just delicious. I found the evening meals to be the best quality of any hotel I have stayed in Austria and there have been quite a few.

Pool area was spotless lovely to relax at.

An earlier check-in than 3-00 pm would be good. I will definitely be booking this hotel again if back in Saalbach.

  • Stayed: January 2013, traveled as a couple
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2  Thank bc13cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saalbacherh_Hof, Geschäftsführer at Saalbacher Hof, responded to this reviewResponded July 27, 2013

Thank you for your very nice review we are happy to hear that you enjoyed your holiday and that we could keep up with your expectations. We hope to welcoming you again soon and remain in the meantime with our very best regards from sunny Saalbach.

Kind regards
Mag. Isabella Dschulnigg-Geissler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Saalbacher Hof

Address: Dorfplatz 27, Saalbach-Hinterglemm 5753, Austria
Location: Austria > Austrian Alps > Salzburg Region > Saalbach-Hinterglemm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Saalbach-Hinterglemm
#2 Luxury Hotel in Saalbach-Hinterglemm
#2 Ski-In / Ski-Out Hotel in Saalbach-Hinterglemm
#3 Romantic Hotel in Saalbach-Hinterglemm
#5 Best Value Hotel in Saalbach-Hinterglemm
#12 Family Hotel in Saalbach-Hinterglemm
Price Range: $127 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Saalbacher Hof 4*
Number of rooms: 94
Official Description (provided by the hotel):
In the most prominent location of Saalbach, only a few minutes from the ski lifts, the SAALBACHER HOF is the place where you can, with its all-encompassing offers and great host personalities, celebrate life in leisure, business, art and culture, and inspiring experiences. Here, design, tradition, and atmosphere meet in a wonderfully harmonious way and thus create space to complete one another. Above all, it is the many charismatic personalities who, with their infectious joie de vivre, lend the Saalbacher Hof its unique flair. In the Saalbacher Hof indulgences are celebrated in every imaginable way: In the Five-Elements Restaurant you can enjoy great culinary evenings. The SPA area, with indoor rock pool, three different saunas, and a relaxation and fresh air room can be found above the rooftops of Saalbach. The party takes place in the cellar of House: in the “Home of Legends,” Saalbach’s largest and most legendary nightclub, the “Castello.” SAALBACHER HOF - Celebrate Life! ... more   less 
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Also Known As:
Saalbacher Hof Saalbach
Saalbacher Hof Hotel Saalbach

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