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“Good Hotel but service could be better”

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Art & Ski-In Hotel Hinterhag Saalbach
Reviewed March 9, 2011

This hotel is situated just 150m from the slope and Hinterhag Alm which is THE after ski place in Saalbach.
The hotel facilities are good with stowing room for ski and boots both inside the hotel and just outside as well. They have a great SPA area although a jacuzzi for some reason is not part of this wellnes area. Only pool, sauna and Turkish steam bath are available.
Rooms are good although they could be a bit bigger. We used every inch of our room.
Restaurant is ok but not in any way at a level you would expect from a hotel like this. This goes for both breakfast and dinner. Its ok, but nothing more.
The reception service is just ok - nothing more. Seems like they are tired of tourists with their "i give up" look in their faces.
The absolut worst experience we had was the first night we arrived. Our keycard to the room did not work and the hotel does NOT have 24 hour reception, bell boy or anything - its EMPTY! That resulted in us having to sleep at the reception area!!!! Until 7.30 when someone finally showed up to help us.

So, all in all a good hotel but with a few glitches. I would go there again for sure as well as recommend to others - BUT be aware of the just 16 hours reception service.

  • Stayed: March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Dandanell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 - 53 of 94 reviews

Reviewed March 28, 2010

This hotel is just about perfect. Located a few minutes uphill walk out of Saalbach, with fantastic views over the Saalbach-Hinterglemm ski area. It is built completely of wood, not a drop of paint to be seen. Staff are all very pleasant and helpful, checkin quick and efficient, good-sized rooms with balcony and all necessary equipment - small bar/refrigerator, flatscreen TV, safe. Fast wifi internet in reception area. Excellent breakfast in spotless surroundings.
The hotel is tastefully decorated with the works - paintings and sculptures - of the artist owner; the most striking being the 3-storey high mirror tree filling most of the entrance lobby.
For the skier - a few metres from the front door there is a separate, secure building for storage of skis and boots (on heated racks of course). Walk 100m up to top of a short piste to take you to Saalbach centre and the start of the Saalbach-Hinterglemm adventure. At end of the day take the lift up again and either go straight into the most incredible after-ski atmosphere you can imagine, or ski right into the hotel to relax first before heading for the after-ski.
If you are hiring skis the hotel will arrange for free taxi to take you to the ski-shop at start and end of hire.
There is a wellness centre, visible through the glass floor of reception, with perfectly heated pool, sauna, steam room etc. On the roof is another sauna, with panoramic views over Saalbach-Hinterglemm.
I have travelled a lot but this is one of the best hotels I have stayed in. Not overly luxurious, just everything is right.
We will be back.

  • Stayed: March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NotlobMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2017
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  • Stayed: November 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Bettina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2017 via mobile
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Stayed: December 2016
Thank fascis8965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2017
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Stayed: April 2017, traveled with friends
Thank Jürgen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2017
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  • Stayed: February 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2017 via mobile
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Stayed: December 2016, traveled as a couple
Thank DJGeorgeCooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Art & Ski-In Hotel Hinterhag Saalbach

Address: Hinterhagweg 43 | 5753 Saalbach, Saalbach-Hinterglemm 5753, Austria
Location: Austria > Austrian Alps > Salzburg Region > Saalbach-Hinterglemm
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
#19 Ski-In / Ski-Out Hotel in Saalbach-Hinterglemm
#20 Spa Hotel in Saalbach-Hinterglemm
Price Range: $237 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Art & Ski-In Hotel Hinterhag Saalbach 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
Built from aged wood and glass, the design hotel Art & Ski-in Hotel Hinterhag is right next to the ski slopes above Saalbach and offer ski-to-door access and free WiFi. Art & Ski-in Hotel Hinterhag's spacious rooms and suites feature a flat-screen cable TV, a minibar, and a bathroom with bathrobes and a hairdryer. In addition, the suites feature a small seating area. All units also offer views of the surrounding mountains, and some have a balcony. A rich breakfast buffet is served until 11:00, with professional chefs cooking breakfast to order in front of the guests. A juice bar is also available. The Herzbuam restaurant offers a half-board arrangement with a rich salad buffet. Guests can create an individual 3-course dinner from the menu. Guests can also enjoy an entertaining evening at the Piano Bar and taste a wide range of delicious cocktails and long drinks. The Hinterhag Hotel's spa includes an indoor swimming pool, a Finnish sauna, a Panorama sauna on the rooftop and a steam bath offers panoramic mountain views and has an exit right into the snow. Massages are available on request . The centre of Saalbach is only a short walk away. Free private parking is available at the Hinterhag Art & Ski-in. ... more   less 
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Also Known As:
Art And Ski-In Hotel Hinterhag

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