We have just come back from a week's holiday over the new year in Mayrhofen. We have skied in France and Switzerland but for us (a family of 4 with 2 good skiers, and 2 almost intermediate skiers) Austria is just the best country to ski in. Children are very well catered for in the restaurants and on the slopes - but in a way which still feels like you are having a holiday rather than being on some sort of over organised school trip.
Although it was busy over the new year period, we found the ski lifts completely manageable as long as you avoided the half hour before and after ski school - we skied very happily without any queue problems from 10 til 4.30 each day, but if you are really queue adverse, you can always take the free ski bus to one of the less busy mountains and start there. The bus stops a minute from the hotel's ski cellar and is very frequent due to the proximity of the hotel to the main station (although you would never know that you were anywhere near it from a noise perspective or even to look at!).
The hotel itself was FANTASTIC! The staff couldn't do enough for us, and Anne-Marie on the front desk was an absolute star. She was incredibly helpful and professional with regards to making our stay at the hotel brilliant, but also knowledgeable and prepared to help with questions about Mayrhofen itself, skiing, the bus etc etc. The Hotel was beautifully furnished in keeping with Austrian character, comfortable and beautifully clean. The staff in general were fantastic and the level of service we had in the Hotel's Elizabeth restaurant (provided by Antonis) was second to none with the staff being very warm and friendly, but also being very professional knowing everything about the food and wine they were serving. They were also fantastic about catering for the sometimes slightly different needs and tastes of our daughter!
Our room was spectacular and the views were amazing. Again they were furnished very nicely and the children enjoyed the TV which had a few English channels amongst many others. As with other Austrian hotels, there wasn't a kettle in the room, but room service was very quick and you could always bring drinks up from the bar.
The pool and saunas were always very clean and aside from a coupe of noisy children one day, it was a great way to relax after a day on the slopes before dinner.
We traveled with Crystal although we didn't take up any of their services once we arrived at the hotel. With billiards, table tennis, skittles, the pool etc provided by the hotel, we didn't feel the need to join in any other entertainment. Although they also provided a ski guide service, we also didn't feel the need to use it as we just followed the suggested routes on the piste map (why don't more resorts do that?!).
As noted by a previous reviewer, the evening singing duo ('Axis') certainly grow on you and we became very fond of their folk rendition of the UK's current top 10!!
Two things we would recommend - one, get your skis/boards and boots from MANNI'S which is opposite the hotel on the main street. They give a 15% discount to hotel residents (and only 10% to tour operators!!). The staff were superb - able to cater for us as a family with different abilities and peculiarities! (getting the right kit has always been a problem as we have always felt rushed and slightly coerced into getting kitted out, but here the slightly more mature lady could not only speak good English but she could also read between the lines and for the first time ever we all had comfortable boots and didn't have to go back mid holiday at all!). The second tip would be trying the deli/cafe opposite the Penken lift and the cafe on the same side as the Penken lift a short way down towards the hotel (I think it is called the Konditorei and Backerei bakery/cafe). The deli/cafe does fantastic Goulash and schnitzel in a roll for only a few Euro, and the bakery/cafe does a great hot chocolate and apple strudel!
All in all a fantastic holiday and we will definitely go back.
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- Also Known As:
- Alpendomizil Neuhaus Mayrhofen
- Alpendomizil Neuhaus Hotel Mayrhofen