Just returned from hotel sonnblick 15/6/13-22/6/13 I would like to give my honest review of this property, first of all I would like to thank the muxel family for kindly offering an upgraded room after informing them we would be on our honeymoon and also the bottle of bubbly awaiting in our room a very nice gesture. The room was nice and spacious and well proportioned, the general decor throughout the hotel was clean and tidy,the new spar was good but the downside to that was there were two saunas instead of one and a steam room and the census was that they were both to hot to handle, the jacuzzi was nice and relaxing but general temperature of the spar was to hot.We were offered afternoon tea from 3-30=5-30 it is the first hotel I have ever been to who offer you afternoon tea without offering you tea or coffee with it, you had to pay for it and we paid 5.70 euros for two coffees both my wife and myself thought this very mean and spoiled the offer of afternoon tea. Now we come to the food the last time we went to this hotel the food was excellent well all I can say is they must have changed the chef the food was awful it was grossly over salted and very rich and I can honestly say I did not enjoy one meal I am not a picky eater far from it I enjoy my food very much I would go as far as to say it is the worst food I have had in any hotel in austria, The saga at breakfast trying to get a ground coffee was something else after explaining what a ground coffee was i repeatedly was served instant coffee which is unacceptable for a 4* hotel or latte which is totally different to ground. We were offered tea or coffee as part of our evening meal but were charged for it on our bill, we were also charged a city tax on our bill as well it is the first time we have ever been charged this in austria so we queried it with the rep at the airport he was embarrassed that this had happened after repeatedly telling them that this was included in the price of the holiday so he gave us an immediate refund, the reception staff should be clued up on this. We have been previous guests at this hotel but in view of my review of this hotel we would not return again.
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- Also Known As:
- Sonnblick Hotel Kaprun