I generally do not write negative reviews but I think it is important that people know what they are getting into when they check into a place. And I suspect that one of the reviews here might be a fake, which makes me very angry.
This motel is part of the Best Value Inns chain and it convinced me that I will never stay at another unless I am desperate.
To be fair, I know that Custer is probably in high demand in the summer and we booked at the last minute (the same morning of our stay). We were planning to camp in Custer State Park, but the forecast was calling for rain so we decided not to trust our tent and made reservations at the Dakota Cowboy Best Value Inn. It was well over $100.00 for one night. When I made my reservation, I knew I could not get a refund, but I went ahead with it.
There was no rain after all, so I called to see if the hotel would be willing to accept a cancellation (I figured they might, if they could book the room). It was extremely difficult to communicate with the woman who answered the phone and I was not ever certain she had my reservation. She referred me to the 800 number, where I was told they could not confirm anything and told us to call the hotel back. Finally we just decided to go ahead and stay there.
Staying here was like staying in the basement of someone's impoverished grandmother. The ceiling was dingy acoustic tiling, the furniture and bedspreads were cheap, half of the lights didn't work. The wi-fi did not work, even though our room was right next to the office and the front desk seemed uninterested in addressing the problem. There were no amenities in the bathroom except one bar of soap. Breakfast was mini-muffins and coffee. The worst thing was the overwhelming smell of some kind of terrible air freshener in the room. Most of these things might be tolerable in a very inexpensive motel, but to pay this kind of price for them was unreasonable.
The only good things I can say about this place is that the beds are reasonably comfortable and water pressure in the shower was very strong. So if all you need is a place to sleep and you don't mind the smell or the price, then you might be okay staying here.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Hotels.com, Orbitz, Cancelon and HotelQuickly so you can book your Dakota Cowboy Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Americas Best Value Dakota Cowboy Hotel Custer
- Americas Best Value Inns Custer