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Econo Lodge Custer
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Reviews (157)
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All reviewsfront deskroom was cleanstayed herewalking distance to townblack hillsthe main streetwould stay here againstreet noiseconnecting doorbakery cafehotel is in a great locationcrazy horse volksmarchmount rushmoreindoor poolbus tourrestaurants and shopslaundry facilities
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Reviewed July 24, 2013

We stayed here one night. Two adults and two children. The staff was very nice and helped us find things to do and see in the area. The children loved the pool. It is shallow....only 4 ft deep, but perfect for our children. The room was clean, comfortable and quiet. We were there on a Thursday night. The front desk staff helped us with our wi-fi problem. The breakfast was good, the room is small, but there is an outside eating area. We were at breakfast at a quiet time and the food and space was adequate. Good value in a very busy tourist area.

  • Stayed: July 2013, traveled with family
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Thank Kathy0726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jos2000, General Manager at Econo Lodge Custer, responded to this reviewResponded July 26, 2013

So glad you enjoyed your stay. Pleasing our guests is our aim and we appreciate knowing we've achieved our goal!

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Reviewed July 24, 2013 via mobile

Clean rooms and a nice continental breakfast. Was very impressed by the lady working the breakfast, always working hard with a friendly smile. Was more expensive than some other places we saw in Custer. Biggest complaint was the pool. Was so cold we hardly used it. The kids would come out and would literally be shaking.

  • Stayed: July 2013
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Thank Hammer31600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jos2000, General Manager at Econo Lodge Custer, responded to this reviewResponded July 26, 2013

Appreciate your feedback. We were experiencing problems with the pool pump. It has been repaired and the pool is back to the proper temperature. Sorry for the inconvenience on your visit.
We are the least expensive of the chain motels in town.

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Reviewed July 19, 2013

I was very pleased with our stay at the Econo Lodge, we stayed three nights and had no problems. The staff was very friendly and helpful. The rooms were clean and pleasant, very comfortable beds. I would definitely stay again.

  • Stayed: July 2013, traveled with family
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Thank Theirmom23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jos2000, General Manager at Econo Lodge Custer, responded to this reviewResponded July 26, 2013

Thanks so much for your kind words. We aim to please and are gratified that your stay was enjoyable and "perfect"

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Reviewed July 13, 2013

The breakfast wasn't too good and was extremely crowded. There wasn't enough food put out, enough access to the room, enough chairs, enough room or food altogether! The lobby area is way too small and crowded. The receptionists are lacking in customer service and consistently seem ditsy and overwhelmed. When we first arrived the receptionist was extremely overwhelmed and explained to us that she had been there for about 16 hours because of call outs. This should never happen, the staffing here seems to be awful!

The room was normal. Clean and good enough for us. We loved that they had a nice pool, though it was too small and crowded for us to frequent. The accessibility to downtown, food, laundry and games in the basement was magnificent.

Stayed: July 2013, traveled with family
Thank Kyle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jos2000, General Manager at Econo Lodge Custer, responded to this reviewResponded July 15, 2013

We do have a snug breakfast area. I wonder if the guest knew they could eat outside or take the breakfast meal to their room. It is unfortunate that they arrived at breakfast at the time it needed to be replenished. We do our best to keep all the items stocked for our guests. We want our guests' to have a positive, restful, and enjoyable experience.

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Reviewed July 6, 2013

stayed here for 4 days room was clean the bed was comfortable and shower worked well.
nice town walkable hotel was in the center of town. staff was good not great.
this is a small hotel. this means a small breakfast area,pool and outside sitting area.( there is a restruant 2 doors down) but at least it has these things and is close to Crazy Horse,Mt Rushmore and Custer State Park.
i have stayed in many of these small towns in the Black Hills and enjoyed this stay in the town of Custer. this is a great vacation area hope you enjoy it as much as i do. cant wait to come back.

Room Tip: no elevator at this hotel and washer and dryer is in the lower level in case you have a problem with stairs.
  • Stayed: June 2013, traveled with friends
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Thank mikore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jos2000, General Manager at Econo Lodge Custer, responded to this reviewResponded July 9, 2013

We appreciate your comments about our motel. Custer is a great place to vacation! Come see us again.

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