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“Nice Hotel”

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Holiday Inn Express Custer
Ranked #2 of 17 Hotels in Custer
Certificate of Excellence
South Dakota
Level Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Nice Hotel”
5 of 5 bubbles Reviewed August 5, 2009

We stayed at this hotel 1 night using Priority Club Reward Night. So I can't comment on the price of the hotel. We had just stayed 4 nights at a Cabin in the area & after 4 nights of that...it was SO nice to get in a hotel setting that was clean & new! I don't know that we'll do the cabin route again.. it was so nice to have the indoor pool & hot-tub.. nice free
continental hot breakfast, internet & Business Center & Fitness Center (if you wanted to use it). Everything is very new & Clean...nice location. The only other comment I'd have is in using the pool, that both my husband & I commented on that our eyes burned after only a short time in the pool area.. too much Chlorine? Of course the kids didn't notice.. other than my 7 yr. old's eyes were red when he got out of the pool. I'd recommend checking the Chlorine levels ( to the management).

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sd2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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511 reviews from our community

Traveler rating
    303
    168
    31
    7
    2
See reviews for
231
188
3
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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houston
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 25, 2009

Nice, new hotel, in a good location, with grand lobby and breakfast area looking out to back side of hill that was well landscaped with an installed rock stream coming down the hill. I paid up for the suite with two queens and the balcony, and it was nice, but the hotel is a bit pricey given that there are TONS of VACANCIES in South Dakota this summer. My wife and I saw them all over the place as we toured the Rushmore area.

The hotel is nice enough without major negatives, but make sure they don't punk you on the price because that's where you'll lose value, and you have plenty of options based on what we saw.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sl6886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jione, Owner at Holiday Inn Express Custer, responded to this review, July 28, 2009
I want to thank you for staying with us. We truly appreciate it and will always try to make anyone's stay a good value. I realize the rates here are higher than many places in the country. It is not because we gouge anyone, but because we are in a seasonal destination area. We are forced to close the doors for 6 months of the year because we have very few visitors during the winter. Unfortunately, many of our expenses (taxes, insurance, franchise fees, etc) continue and in order to survive as a business, we need to charge higher rates during the summer to make it through the winter.
We have also been full most nights this summer. Perhaps the "Tons of Vacancies" are at places that do not offer as good a value.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Texas
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 19, 2009

Drove up from Estes Park, Co just for one night to see Mt Rushmore. Like new and staff very helpful. Breakfast just OK but not to big on rolls etc. Comfy bed.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rtpcpa_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire UK
Level Contributor
167 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed July 17, 2009

Holiday Inn at Custer - new hotel, better than average Holiday Inn Express. Good sized room; nice to have new carpets and fittings. We enjoyed our stay here. Good base for Rushmore, etc.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanjeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 16, 2009

Great place to stay. Very nice hot breakfast. The hotel is new, clean, quiet, the stuff is friendly. The only minus is - we think the price too high for the location, even considering the pick of the season. We payed $140 and I'd pay $100 max! Other then that - it's great place to stay!

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eclipsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
2 reviews
5 of 5 bubbles Reviewed July 16, 2009

This hotel was just what we were looking for!!! The staff was helpful in everyway! Very clean and comfortable! Breakfast was also great! The location was pretty central to everything from Mt. Rushmore, Custer State Park, Needles Highway, Bear Country, etc... We stayed 3 nights and didn't want to leave!!!!

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMV1329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Oregon
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 16, 2009

I visited the Black Hills with my three young-adult children (ages 16-25), staying at the Holiday Inn Express (HIE) at Custer. The very well proportioned room containing the two, very comfortable queen size beds easily accomodated us and quickly squelched any initial complaints about sharing a room. The hotel was solidly built and the rooms were well insulated and quiet. The lodge-like decor was very nice. Off of the main lobby/dining area was a pleasant patio area with a view of the mountainside and waterfall. My entire experience at this HIE was outstanding, beginning with my initial contact with staff during the winter before seasonal opening. The hotel location is very convenient to all of the attractions of the area. The breakfast provided by HIE's is superb. We had a wonderful time. I would only recommend longer pool hours.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcdocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Custer

Property: Holiday Inn Express Custer
Address: 433 W Mount Rushmore Rd, Custer, SD 57730-1542
Phone Number:
Location: United States > South Dakota > Custer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Custer
#4 Family Hotel in Custer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Custer 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Enjoy the beautiful views of the Black Hills of South Dakota at our Custer hotel. Travelers will enjoy a comfortable stay at our newly-built, non-smoking Holiday Inn Express Custer hotel, located conveniently off Highway 16. The whole family is sure to enjoy staying at our charming hotel in Custer, South Dakota. Situated in the beautiful Black Hills of South Dakota, our contemporary Custer hotel is just minutes from several of South Dakota's most popular attractions including Mount Rushmore, Crazy Horse Memorial and Custer State Park. Other nearby sights and attractions include Bear Country USA, Evans Plunge and Jewel Cave, the second longest cave in the world. Unlike some hotels in South Dakota that can be disappointing, business travelers are sure to be pleased and impressed with the accommodations our Custer hotel provides. Along with breathtaking views and close proximity to many Custer, South Dakota attractions, our hotel in Custer is also located near a variety of companies such as Custer Hospital, Pacer Corporation and the US Forest Service. During your visit to Custer, South Dakota, take time to relax by our indoor, heated pool and work out in the fitness center. Also, make sure you try our complimentary hot breakfast bar that features our signature cinnamon rolls. Start planning your South Dakota vacation or business trip now, and enjoy the best Custer hotel deals and rates. Book your reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Custer Hotel Custer
Holiday Inn Custer
Custer Holiday Inn Express

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