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“Nice Hotel”

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Holiday Inn Express Custer
Ranked #2 of 17 Hotels in Custer
Certificate of Excellence
Oriskany, New York
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Hotel”
Reviewed October 10, 2013

Four of us shared the 2 bedroom suite, the price was much better than 2 separate rooms. However we did have to share 1 bathroom which was understandable. The inconvenience was that if you were in the king bedroom you had to walk through the other bedroom to get to it. Other than that and the not so hot, hot tub which reeked of chlorine (picky, picky), it's a nice hotel. Breakfast was average but adequate, rooms were clean and lobby and dinning room were clean and modern. Overall it was a pleasant experience and I highly recommend it.

Room Tip: The backside rooms have patios, but when we were there it was too windy to use.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jimiwaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve O, Manager at Holiday Inn Express Custer, responded to this review, October 15, 2013
Thank you for staying with us in Custer and taking the time to comment on our hotel. Glad we could accommodate you with one of our suites. Sorry about the chlorine smell in the hot tub. Hope to see you the next time you visit the Black Hills.
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528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
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Omaha, Nebraska
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 28, 2013

This is a nice hotel in Custer. It's got a very nice lobby and the rooms seemed modern and updated. The breakfast was good and it was very clean. I like having a fridge and microwave in the room as well. It's got everything you could ask for. We traveled in off season, and given that, I felt like it was priced to high, which is the only thing that kept me from giving it five stars.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveMyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve O, Manager at Holiday Inn Express Custer, responded to this review, October 10, 2013
Thank you for staying with us in Custer and taking the time to write a review on our property. We are very happy that you enjoyed your stay with us. We take much pride in making sure all of our customers have a memorable visit. Hope to see you again in the near future.
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San Diego, California
Level 4 Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 28, 2013

This place was beautiful. Large rooms, very clean, and an amazing lobby/breakfast area with a nature view. Pool was heated and nice, also had a great view of the surrounding wildlife. Breakfast was complete and well stocked, although it could use some chocolate milk :). No real complaints here. This is exactly what you should come to expect from Holiday Inn Express.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redvisorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve O, Manager at Holiday Inn Express Custer, responded to this review, October 10, 2013
Thank you for staying at the Holiday Inn Express in Custer and taking the time to comment on our hotel. It is very refreshing to hear that you enjoyed your stay with us and all the amenities we have to offer. Sorry about the chocolate milk. Hope that your make us your home away from home the next time you visit the Black Hills.
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Madison, Wisconsin
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 25, 2013

The only reason I didn't give this a five star rating was because we stayed for seven days after most of their staff had left to go back to school. It was definitely a challenge to keep up the hallways for the cleaning crew, although the place it really counts, your room, was perfect. Those remaining (after the exodus) went above and beyond the call to make everyone's experience a great one. The hotel is attractive and we were pleased with our room. After a particularly long day of sightseeing we made our way back to the hotel as they were turning off the outside gas fire pit. I said something to the effect of "Darn, sorry we missed that". No sooner did I get that out of my mouth when they turned it back on and told us just to let them know when we came back inside. We enjoyed unwinding from our day's excursion to the sound of the waterfall and the warmth and ambience of the fire. This was just one of the many ways the staff was accommodating. They were professional, friendly and helpful. If I ever come back to Custer I will definitely stay here and I recommend this hotel.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boots1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve O, Manager at Holiday Inn Express Custer, responded to this review, September 27, 2013
Thank you for staying with us in Custer and taking the time to comment on our hotel. Nice to hear that you enjoyed your stay and the staff went above and beyond. We are very happy that you were able to enjoy the outside area. Staffing is an issue for us this late in the season as it winds down. Sorry for that. Hope to see you again in the near future.
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Woodland Park
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 25, 2013

Exterior was very nice, common areas lovely, room was mediocre and non-descript. Very nice breakfast area with a nice view of the water feature. Breakfast was decent with hot items available. Only fresh fruit available was banana. No apples or oranges.
Room was clean but mundane with no art work or pleasant design features. Two bath mats were worn out with numerous threads hanging off. One towel had holes in it. Pillows seemed worn out and lumpy.
Last but not least our iPad could not hook up with the wifi. Desk staff response was to tell me that it just doesn't work sometimes and blamed it on the wifi provider. Suggested I just use the lobby business center.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnandharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve O, Manager at Holiday Inn Express Custer, responded to this review, September 27, 2013
Thank you for staying with us in Custer and commenting on our hotel. Sorry to hear that your stay was not up to standard. This is not a normal thing for our property, and these items will be addressed. Sorry about the Wifi issues, as this was an easy fix and our desk staff could have talked you through this. Again, sorry and we hope that you will give us another shot in the future.
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Lima, Ohio
Level 6 Contributor
103 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 23, 2013 via mobile

As soon as we drove in the drive, we could tell that this hotel was very stylish and up to date. The young lady at the front desk was very enthusiastic about the area and the hotel. The location was great for visiting Mt. Rushmore, Jewel Cave and Crazy Horse. The microwave and refrigerator added to the comfort of our stay. The room was tastefully decorated.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank sdownhow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve O, Manager at Holiday Inn Express Custer, responded to this review, September 25, 2013
Thank you for staying with us in Custer and taking the time to write a review on our property. We are very happy that you enjoyed your stay as well as the ammenities we have to offer. Nice to hear that the staff was doing there job as well. Hope to see you the next time you are in the Black Hills.
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Pittsburgh, Pennsylvania
Level 6 Contributor
114 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed September 15, 2013

Stayed here one night while visiting Rushmore. The location was very good for our itinerary. We wanted to see Crazy Horse which was about a mile up the road on the way to Mt. Rushmore. Also, Jewel Cave was about 13 miles to the west of Custer, We reserved a king room which was an nice size. The room had a refrigerator and microwave. The room and bathroom were clean an. The Lobby area was impressive with the open air beams. Breakfast in the morning was as expected. I would definitely recommend this hotel.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve O, Manager at Holiday Inn Express Custer, responded to this review, September 20, 2013
Thank you for staying with us in Custer and taking the time to comment on our hotel. We are very happy that you enjoyed your stay with us and our ammenities. We hope that you will make HIE your stop the next time you are in the Custer area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Custer

Property: Holiday Inn Express Custer
Address: 433 W Mount Rushmore Rd, Custer, SD 57730-1542
Phone Number:
Location: United States > South Dakota > Custer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Custer
#4 Family Hotel in Custer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Custer 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Enjoy the beautiful views of the Black Hills of South Dakota at our Custer hotel. Travelers will enjoy a comfortable stay at our newly-built, non-smoking Holiday Inn Express Custer hotel, located conveniently off Highway 16. The whole family is sure to enjoy staying at our charming hotel in Custer, South Dakota. Situated in the beautiful Black Hills of South Dakota, our contemporary Custer hotel is just minutes from several of South Dakota's most popular attractions including Mount Rushmore, Crazy Horse Memorial and Custer State Park. Other nearby sights and attractions include Bear Country USA, Evans Plunge and Jewel Cave, the second longest cave in the world. Unlike some hotels in South Dakota that can be disappointing, business travelers are sure to be pleased and impressed with the accommodations our Custer hotel provides. Along with breathtaking views and close proximity to many Custer, South Dakota attractions, our hotel in Custer is also located near a variety of companies such as Custer Hospital, Pacer Corporation and the US Forest Service. During your visit to Custer, South Dakota, take time to relax by our indoor, heated pool and work out in the fitness center. Also, make sure you try our complimentary hot breakfast bar that features our signature cinnamon rolls. Start planning your South Dakota vacation or business trip now, and enjoy the best Custer hotel deals and rates. Book your reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Custer Hotel Custer
Holiday Inn Custer
Custer Holiday Inn Express

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