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All reviews lapin great location wood floors french quarter warehouse district cool hotel unique hotel no window mini bar walking distance loved this hotel high ceilings wwii museum convention center valet parking few blocks mardi gras
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Reviewed 4 weeks ago via mobile

We had a wonderful stay at the Old 77. It’s in a great location and centrally located. Everything is about a half mile to mile walk from the hotel. Otherwise Lyft and taxis get you everywhere else. The staff were very friendly. The overall ambiance and decor was great....old school, but modern at the same time. Loved our stay.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank mrsbarnyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LatashaJ123, Front Office Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your great feedback! Please come see us again the next time you're in NOLA!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

At first glance we liked the look of the hotel, a blend of old and new. The front desk staff were super great and friendly. Although it was super strange how they kept telling the guy checking in next to me he got a free upgrade and we weren't able to ask for a different style room. In the elevator it was a little dodgy, took a minute for the doors to open, not a huge nuisance. The door to our room (227) was reallllly hard to get open even after it unlocked like it was stuck. We enjoyed the exposed brick in the room, but there could be some extra renovations done. The window sills I'm assuming are original, looked absolutely horrible, as tho no one had attempted to clean or dust in 100+ years. The beds were okay, not the worst, not the best. We were extremely unhappy with the bathroom and mirror situations. There weren't a lot of plugs in the room which makes getting ready hard. The shower was stained, we couldn't tell if it was dirty (called up for a housekeeper to come clean, none ever arrived) or if it was a shoddy renovation job. The towels are super cheap and crappy, a normal adult will probably use two for their body. Overall it wasn't worth it for us. The one positive was how easily accessible it was for walking, about 12 minutes to the French Quarter. We had a really bad experience with the baristas at the coffee shop. We tried to ask a few questions about the coffee (btw a cortado made with normal coffee beans, is not a cortado) and were met with less than happy answers, and not even any eye contact. Plus the coffee was overpriced and crap. We won't be back, super disappointed because we had high hopes.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Trip781094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LatashaJ123, Front Office Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded 4 weeks ago

Thank you for your feedback. Please accept my sincerest apology for the all the issues you encountered during your stay with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Please reach out to me directly at latasha.johnson@old77hotel.com to further discuss you experience at our hotel.

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Reviewed 4 weeks ago

last minute check in...did not have a reservation. The staff was welcoming and assisted me in getting a room .. Very helpful in assuring me I had come to the right hotel .. I was pleasantly surprised at the cost of a room with a king size bed. The décor and arrangement of the room was awesome.. Brick walls , wood floors , big tv ..fresh and clean. loved it..

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Global638885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LatashaJ123, Front Office Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded 4 weeks ago

Thank you for sharing your great feedback! We hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

The room was quaint, but the overhead light would turn on by itself every so often. The walking distance to the trolley and the quarter is great, but there are many other hotels that aren't quite as expensive that offer much better amenities. Not staying here again.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LatashaJ123, Front Office Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded 4 weeks ago

Let me start by saying thank you for your valued feedback. I apologize that you did not have an enjoyable stay with us, I assure you that is not the norm. Please reach out to me at latasha.johnson@old77hotel.com to tell me more about your experience. Please give us another chance next time you are in New Orleans and we will make sure you have a wonderful stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2019

Spent 4 nights in this wonderful, quirky hotel. The staff are excellent. Extremely friendly and helpful. The rooms are a good size with fresh towels and cleaning every day (although you can opt out and get $5 to spend at the bar). We walked everywhere as the hotel is in a great location, just 5 minutes from Canal St and 10 minutes from the beautiful French Quarter and the mad Bourbon St and a stroll to the majestic Mississippi Rive. Great place to stay.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LatashaJ123, Front Office Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded June 16, 2019

Thank you for the great feedback! We appreciate you sharing your experience of our hotel. Please come join us again the next time you visit New Orleans!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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