My stay at the Hyatt Place was pleasant. The rooms were nice and the free breakfast was satisfactory. There was one little issue of my credit card being charged twice for the room, but it was an honest mistake. I had prepaid for the room months in advance and when I arrived, they confused my name with another arriving guest (our names were very similar) who hadn't paid in advance and they charged my card again. The staff, especially Jasmonique, were very attentive in rectifying my issue and following up with me to make sure everything was alright. I would stay there again if I visit New Orleans again.

Lots of issues with room. First being the AC, on a 100+ day it was set to 75 when we entered the room. Asked for a room change but every room was set to this. After about 5 hours it got to a good temperature, was a very quiet AC, but why the heck have it set so high when it's so hot out. All the other hotels we stayed at on this trip did not have this problem. Lamps were falling apart, tack strip was coming through carpet and pricking the feet. Full hotel so YMMV with rooms. Breakfast was good but a madhouse in the morning. All in all a good building if management can get their act together. Hyatt is has been heading down hill fast, gold passport was a great rewards program, world of Hyatt is a world of hassle. I will be avoiding till they right the ship.