A group of friends traveling on vacation booked this Hotel and accepted the exorbitant rates the hotel were charging because we thought being a Hyatt it will be of the expected Hyatt standards.
Far from it - the hotel was lacking in opulence lacking in service and worse of all badly managed.
When complaining to the duty manager - she showed no concern about the fact that my bedroom was not serviced at all. She informed me that I should have let reception know rather than the porter who was helping the receptionist . The shower was a joke - with the pressure reducing value water was a trickle and air was plenty. The room had a sofa which was left in a corner as it were there as storage rather than for any use. Breakfast was chaotic with very little choice in the 3 days and worse still plates were of the plastic variety seen in 2 star Hotels.More