A group of friends traveling on vacation booked this Hotel and accepted the exorbitant rates the hotel were charging because we thought being a Hyatt it will be of the expected Hyatt standards.
Far from it - the hotel was lacking in opulence lacking in service and worse of all badly managed.
When complaining to the duty manager - she showed no concern about the fact that my bedroom was not serviced at all. She informed me that I should have let reception know rather than the porter who was helping the receptionist . The shower was a joke - with the pressure reducing value water was a trickle and air was plenty. The room had a sofa which was left in a corner as it were there as storage rather than for any use. Breakfast was chaotic with very little choice in the 3 days and worse still plates were of the plastic variety seen in 2 star Hotels.
- Official Description (provided by the hotel):
- The Hyatt Place New Orleans/Convention Center hotel is located in the heart of New Orleans’ downtown Arts District, across the street from the Convention Center, and within walking distance of award-winning restaurants, museums and art galleries, shopping, Harrah’s Casino, the riverfront, Aquarium of the Americas, and the French Quarter. The hotel offers a dine-in atrium restaurant, a fitness and business center, three meeting spaces, and complimentary wireless Internet access in guest rooms and public areas. The hotel’s convenient location also offers a direct route to the city’s airport, only 20 minutes away. ... more less
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- Also Known As:
- Hotel New Orleans New Orleans