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All reviewscamp streetfront deskgreat locationfrench quartervalet parkingcanal streeta pet friendly hotelwithin walking distancetwo blockshard boiled eggsfree breakfastyogurtvalet servicebourbon stper daybusiness districtnice stay
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Reviewed September 14, 2017

After a long trip to evacuate Florida due to Hurricane Irma and calling the front desk 3 times letting them know we were checking in late, asking them to keep our reservation, they said "yes dont worry, drive safe" but when we arrived our surprise was that our reservation was cancelled, they were very rude, careless and after waiting 4 hours and me desperately crying at the front desk they finally got us a room. We were traveling with our kids and pets we were tired and hungry and they didn't seem to care. We will never come back to this hotel.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Zulma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites New Orleans Downtown, responded to this reviewResponded September 17, 2017

Zulma,

We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention and hope to see you soon.

Respectfully,
Diana - LQ Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2017 via mobile

Due to the hurricane Irma, my husband and I had to evacuate Miami with our 2 pets. (1 cat & 1 dog ) We found this hotel that was pet friendly, great location & continental breakfast included. Good quality price, great service from Valet Parking/Front desk/Concierge & Guest services. I highly recommend this hotel. Steps away from French Quarter, Mississippi river, plenty of bars and restaurants around. If we visit NOLA again, we will definitely think about going back there ! THANK YOU LA QUINTA INN DOWNTOWN!

Stayed: September 2017
Thank Audrey-Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen Y, General Manager at La Quinta Inn & Suites New Orleans Downtown, responded to this reviewResponded September 13, 2017

Although not the circumstances we would have liked, we are so pleased that we made your stay enjoyable! we were happy to have you and your pets safe and sound with us and hope you will come back - just for fun - soon!!!! All the best, Kathleen Young, GM

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Reviewed September 12, 2017

This location is currently renovating their rooms. the renovation is not complete, so make sure to request a renovated room at check in. Hopefully, one will be available. It's still not the quality of a 5 star hotel, but it's definitely a step up from the older rooms. New carpet, fresh paint, updated bathroom, and no funky odors. Also, make sure to check your credit card charges. I was charged $1 on the day I checked in and then the full charge the day we checked out. I'm sure the $1 charge was supposed to be a pre-authorization, but it came through as an actual charge. I don't care about $1, but I do wonder how many times this is happening and how much extra revenue this hotel is receiving because of the error. We stayed at this same hotel in May, and they also charged me $1 the day I checked into the hotel. This seems to be a trend. Check your credit card!

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2017

Staff went above and beyond to accommodate our early flight into New Orleans. Rather than have us drop off our bags, they made sure to have our rooms ready for check-in at 9:30! Great location for exploring all neighborhoods. Small pool, but during the three days we were there we had it all to ourselves in the afternoon. Great breakfast, 24 hr coffee, and free internet. What else are you looking for? Highly recommended.

  • Stayed: September 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank L1913URgaryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen Y, General Manager at La Quinta Inn & Suites New Orleans Downtown, responded to this reviewResponded September 11, 2017

We are delighted we contributed to your great experience and that you enjoyed your stay!! We look forward to your return! Kathleen Young, GM

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Reviewed September 2, 2017 via mobile

My college aged daughter and I and our dog and puppy stayed at this hotel in July. It is very near the French Quarter, so the location is excellent. We took Uber to Cafe Du Monde for about $6.50, then returned from Bourbon Street to the hotel for another $6.50 ish. The hotel is pretty and has a good breakfast. It cost an additional $35 to park. The best part is that the staff was so very very very nice when our puppy peed on the bed. Though we were very upset, they were kind and gave us new bedding right away. I recommend this hotel.

Stayed: July 2017, traveled with family
Thank Karentoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen Y, General Manager at La Quinta Inn & Suites New Orleans Downtown, responded to this reviewResponded September 5, 2017

WE are delighted that you and your family enjoyed your stay with us. We are very proud of our staff and hope that we always make every guest feel appreciated and cared for!! We love our pet guests and look forward to having you and your pets back with us again soon!! All the best, Kathleen

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