We stayed here when it was a Radisson so it may have changed, but from the other comments it doesnt appear to have.
On check in there were massive queues. We had just arrived, jet lagged from Europe and just wanted to get to our room and relax, but the queue simply didnt move as the staff were incredibly slow.
Eventually we left our bags with the porter and checked in later and ended up wandering TIRED around New Orleans.
Our first night was a hideous experience. Every time we needed to use the lifts to go up to our room or down to reception the lifts were so busy that it took absolutely ages and then when the lift FINALLY arrived it was packed so you had to cram in.
We went to bed around midnight but couldnt sleep as the walls were so thin we could hear the TV next door clearly and it wasn't on particularly loudly so it wasnt the guests fault.
In the middle of the night there was some sort of security event in the hallway and a LOT of noise as large, gun toting security people wandered around outside the door shouting to each other with NO regard for guests or the fact it was after 2am. I eventually got so fed up with their racket I opened the door and told them to shut up and have a little courtesey. In retrospect opening a door and telling 4 or five armed large idiots to shut up may not have been the smartest thing I ever did in my life, but they were so surprised they kind of did as they were told - well they were a little quieter.
At around 5.30am the phone rang and when I picked it up (in a very sleepy state) some cheery voice asked if I had received the gift basket! I had NO idea what she was talking about and was trying to work out why my watch was saying it was 5.30am and I had a phone call from the hotel staff! I said NO we hadnt recieved a basket and she queried my response. I again (politely) said I didnt even know about any basket and she AGAIN queried my response. At this point and being Australian and therefore quite used to using the odd "Bl@@dy" in a conversation to emphasise a point I used it! Several times. She then complained about me "profanity" to which I explained to her that at 5.30am the Profanity laws do not exist and anyone STUPID enough to ring at that hour DESERVES to be abused a h@ll of a lot worse than she had bl@@dy well been!
I fell back into bed. At 6.45am the phone rang again. This time it was housekeeping asking if we had received the gift basket!!!! I was NOT polite to this moron at all.
It turned out that a friend - realising it was my birthday (the day before) had phoned and arranged and paid for a quite expensive fruit, cheese, chocolate and wine basket, which the Hotel in their wisdom had delivered to another room. The recipients gladly consumed the contents before checking out that day.
My friend had had some doubts about the hotels efficiency (see even my FRIENDS could tell) and had rung the hotel to check if I had received my gift. Why the hotel staff waited till 5.30am next day to call I will never know.
At around 9.30am I rang reception to ask WHY I had had a call at 5.30 and 6.45 and what the H@ll they were talking about and they then complained to me about my behaviour on the phone!!!! I would stress that I am not actually crude or rude and had used the odd word as described above to emphasise ONLY when they staff simply refused to accept I had not received the basket. It was only then I was told about the gift basket - though not the fact it had been given to someone else.
Later that day we received a delivery... it was a plate of cheese and a piece of fruit and a VERY cheap and nasty wine bottle. They realised there were no crackers when they delivered the plate and had to go back for them. I would have valued the plate etc at about $3 and the wine at maybe $4.
Later that day I got a call from the friend and when I told her about the incident she was HORRIFIED as she had paid around $100 for the top of the range basket.
To cut a long story short when we checked out I complained to the management. I was sent "upstairs" and saw the supervisory staff who had a detailed record of my abusive behaviour and kept telling me I had used "profanity" against their staff. This imbecile didnt seem to think that ringing a guest at 5.30am was odd. Didnt think that calling back at 6.45am was odd. That losing the $100 gift basket was odd. Didnt think that replacing it with a $7 piece of rubbish was odd. Didnt think that having insufficient lifts was odd. Didnt think that check-in having queues around the corner was odd. Didnt think that four armed and noisy security people running around the hallways at 2am was odd. All she was concerned about was the fact I had said bl@@dy to their staff member when she rang me up while I was till asleep!!!
I am a persistant and capable person and eventually recieved a 50% rebate on the hotel bill, but it is unlikely that most other guests would have been so fortunate.
My friend rang the hotel and demanded her credit card be refunded for the basket. The hotel said they would and took her card details. When her next bill came in - they had charged her a second time instead of crediting her. She phoned again and they assured her this time they would fix it. On her next bill they had double charges her again - now up to around $400 for the basket that was delivered to the wrong room. Finally, on the third attempt they actually managed to get it right.
Is this hotel any good? NO. Are the staff any good? NO. Are the buildings utilities able to cope with the potential number of guests? NO. Do I have anything good to say about this place? NO bl@@dy way. And now it appears it is dirty as well. All I can say is AVOID at all costs. Until they knock this place down and rebuild it and put in staff who have not been trained at Gestapo boot camp it is simply a place to avoid. A hotel to judge all other shocking hotels by. There has to be a worst in the world and this is it. I have never stayed at a Radisson since and wont and when I visit New Orleans I avoid this place like the plague.
In the end despite New Orleans being one off the greatest cities to experience in the world, this hotel managed to ruin the experience. A hotel for me is a place to put your head down at night and to keep your luggage during the day. I do not expect much from the place - just a clean room, a clean bed, and staff who dont create problems, so my expectations are not high and yet this place STILL managed to wreck my stay totally. I assume they are aware of the bad publicity they have attracted and as they havent fixed it can only assume they dont care and in my opinion that is as bad as it can get.
To sum it up, if you really can't find another hotel - sleep on the street, the service will be better and it will be quieter than staying in one of their rooms.
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