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“Very nice stay”

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Hilton New Orleans Riverside
Ranked #75 of 166 Hotels in New Orleans
GreenLeadersGold level
Reviewed July 3, 2014

Overall we had a very nice stay at the hotel. The only complaint was dinner at Dragos restaurant where the lobster was overcooked and the service was poor. Breakfast buffet for adults was very pricey. Otherwise the hotel is very nice and the staff very helpful.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank christinesA8015SO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded July 4, 2014

christinesA801,

Thank you for choosing us as your New Orleans destination. We certainly enjoyed having you here and our sincere apologies for the less than satisfactory service you experienced in Drago's. I have shared your comments with the Drago's management team. We can agree that this type of service is not condoned and is not indicative of restaurant protocol. We hope to have another opportunity to welcome you back in the not too distant future. Have a wonderful July 4th Holiday!

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside

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3,490 - 3,496 of 5,871 reviews

Reviewed July 3, 2014

My family had a relaxing time at this hotel. If you are looking for convenience this is the place to stay. In the Louisiana heat, it was nice to walk from the hotel to the shopping areas and restaurants without having to step foot outside. I will say, this was the best thing for my family because we had small children with us. The pool was, unfortunately full and we could no enjoy it as much as we had hoped, but overall we had a nice time.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ladazha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded July 4, 2014

Ladazha F.


Thank you for choosing us as your New Orleans destination and it is good to hear that you and your family enjoyed your stay. I am sorry to hear that you all could not enjoy the pools . Hopefully next time the pools will be less crowded. I hope the family did have an opportunity to shop at the new Riverwalk Outlet Mall and enjoy an afternoon at the Aquarium of the Americas. Have a fun and safe July 4th Holiday - see you all soon.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside

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Reviewed July 2, 2014

This hotel hit the checklist of everything that is important for me. It's clean, staff is friendly, rooms, facility and pool was clean. There were several conferences going on while we were there, so it was very crowded. Even so, the crowds didn't negatively effect our stay. Check-in was quick and efficient, no mistakes on our bill after check-out. Drago's is amazing, of course. Hotel breakfast is expectedly pricey but good. Love that there's a Starbucks near the checkout desk. Trolley stop is right out front, convenient for sight-seerers. Great location and views of the river. Valet guys were all friendly and relatively quick. Our only complaint was that when we got back in our car after checkout, our entire CD case was missing (probably 30 or so CDs). We had it on the drive up, so we knew it'd been stolen while being valeted (we only used the car briefly once and didn't park). All the valet guys were so friendly and seemingly kind, we didn't report it for fear the wrong gentleman would be accused. We shouldn't have left them in the vehicle (it was an oversight) - even so, the theft was unacceptable. Would certainly stay here again, being more vigilant to clear out the vehicle before valet.

Room Tip: Request a river view.
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  • Stayed: August 2013, traveled with family
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2  Thank Allyy504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riversidemanager, Manager at Hilton New Orleans Riverside, responded to this reviewResponded September 13, 2014

Allyy504,

Thank you for taking time to write a review about your recent stay at our hotel. We appreciate your positive feedback and our sincere apologies for the missing items you discovered from your vehicle when it was returned back to you. If this matter has not been resolved by our Valet provider I will be happy to put you in contact with the Parking Manager. My email address is jim.thibodeaux@hilton.com and I will be happy to assist. We hope that we will have another opportunity to welcome you back again in the not too distant future.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014 via mobile

We stayed at this hotel for 6 nights based on reviews we read online and we were not disappointed. The hotel is located right on the river with beautiful views. One trolly stop is right outside the hotel and a very short walk to the Canal line stop which gives you three trolly choices. Also very close walking distance to many attractions, not to mention a brand new outlet mall connected by an entrance to the hotel. Harrahs casino is conviently located across the street. There was a problem with our reservation due to an unrelated online site and they did not have our reservation when we got there. They took charge of calling for us and giving us a riverfront room and a free breakfast. The hotel is beautifully decorated, spacious, and has different eating choices available. The staff was very friendly and helpful. The only negative that I can note is that there was a problem with our door and it wouldn't close all of the way. Security noticed it too and contacted engineering the first day , but they came to fix it until we were getting ready to check out. Our room was very quiet even being located on the riverwalk but close to the French Quarter when you did want some noise!

Stayed: June 2014, traveled as a couple
1  Thank Kathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded July 3, 2014

Kathy R,

Thank you for choosing us as your New Orleans destination. We enjoyed your visit and it is good to hear that you enjoyed your time here. Our apologies for the door lock issues. I will follow up with Security and Maintenance to see why it was not addressed sooner. We hope you all can find time to come back again in the not too distant future. Have a wonderful July 4 th Holiday !

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

We only had one day in New Orleans and we wanted a good Hotel with Self parking so we can get things out of the Car when needed. (parking is not cheap but there are specials. Plan ahead helps)

Staff: Took care of my family and I. Very friendly and went out of their way to ensure we were happy. They knew we traveled far to get there. Even the folks on training did not miss a beat to help us.

Rooms: Very clean and comfy. After driving all day and walking all night those rooms were great. Room for the family and the two beds.

Hotel: Has different buildings and elevators. Ensure you keep track of which building you are at. We saw a few late night folks coming back from Bourbon St who had a little trouble knowing where their room was.

As a Marriott member and my Wife being a Hilton member- (we always compare on our trips) This hotel out did most of the Marriotts I stayed at in the past two years.

Location: Walking distance to Mother's (great place for Lunch), shopping, Bourbon and other streets and to the WWII museum.
- Please note that my family has no problem walking many blocks to get somewhere.
At night it was away from all the activity and felt like a safe walk back to the Hotel.

Wished we could stay for longer. I am glad my wife picked this Hotel and we will be back.

Room Tip: Being a member they waived the WiFi costs.
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  • Stayed: June 2014, traveled with family
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1  Thank Alaskan_Viking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded July 3, 2014

Alaskan_Viking,

Thank you for sharing this wonderful review with us on Trip Advisor. It was our pleasure to make your stay as comfortable as possible. I have shared your comments with the team and we all thank you. Hopefully you will have an opportunity to come back to New Orleans and enjoy all that she has to offer and give us another opportunity to welcome you all back once again. Have a wonderful July 4th Holiday !

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

While the service, rooms and facilities are very good Riverside's best feature is its location. You can walk to most downtown locations including Canal St., Bourbon St., the French Quarter, Frenchman St., French Markets, Jackson Square, Aquarium and the Museum. For the shoppers the hotel is adjacent to Riverside Walk.

New Orleans is a wonderful city with lots to do so we did not spend much time in the hotel and the only problem we ever had was finding our room on the first day.

  • Stayed: June 2014, traveled as a couple
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2  Thank GACASydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded July 3, 2014

GACASydney_AU,


Thank you for choosing us as your New Orleans destination. We certainly enjoyed having you all here and hope to have another opportunity to welcome you back again in the not too distant future. I have shared your review with the team and we all say " thank you" !

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

My recent stay was ABSOLUTELY AMAZING!!!! Everyone was very helpful and so nice. I appreciate the kindness of the staff and the cleanliness of things. From the moment that I arrived with my baggage, one of the staff assisted me..later, when I was trying to find something, a staff member appeared out of no where and assisted me..JUST VERY HELPFUL!

I do not have any doubt as to where we will stay upon our return to New Orleans. KUDOS to the Hilton New Orleans Riverside TEAM!!!

Room Tip: Be sure to get a room on the Tower side with a view of the city...
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  • Stayed: June 2014, traveled on business
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1  Thank Virtuouswoman40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded July 2, 2014

Virstuosowomen40,

Thank you for your very nice review. It is good to hear that our staff assisted in making your stay pleasurable. I have shared your comments with the team and we all say " thank you" for the recognition. Next time you are ready to come back to enjoy New Orleans all over again, let us know and we will be happy to service your hotel needs once again.. Have an enjoyable July 4 th Holiday !

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans Riverside

Address: 2 Poydras, New Orleans, LA 70130-1656
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#6 Spa Hotel in New Orleans
#12 Luxury Hotel in New Orleans
#31 Family Hotel in New Orleans
#41 Business Hotel in New Orleans
#53 Romantic Hotel in New Orleans
Price Range: $152 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New Orleans Riverside 4*
Number of rooms: 1600
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
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Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

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