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“Perfect Base of Operations” 5 of 5 stars
Review of Hilton New Orleans Riverside

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Hilton New Orleans Riverside
Ranked #76 of 162 Hotels in New Orleans
GreenLeadersGold level
San Francisco, California
1 review
“Perfect Base of Operations”
5 of 5 stars Reviewed May 3, 2011

My wife and I stayed at the Hilton just last week. We had a great experience. The rooms were very romantic looking out over the river, but either would have been nice. The rooms were elegent, not huge but perfect for two travelers for a week. Our room was always made up in a timely fashion and looked great. It's proximity to the french quarter and shopping is what made it a great spot for anyone coming to New Orleans. We were either a short walk or short cab to anywhere. We had good experiences with the concierge and the entire staff was friendly and helpful. I even got to meet the general manager.(the guy who saved the hotel and it's 3000 workers after Katrina) You have to go to Dragos restaurant in the hotel for BBQ Oysters, they were outstanding.

I only had one negative. The couple staying next to us came in at 4pm and started cranking the music and woke me up. One call to security and it was remedied within 10 minutes. Great Job Hilton Riverside. We will be back!

Room Tip: I would request an upper floor riverside or city
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  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BizLeezure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, May 4, 2011
Thank you for the nice review and we are happy to hear that we were able to make your weekend special. New Orleans is such a great destination with so much to do. Hopefully you were able to enjoy Jazz Fest 2011 while you were here. Always alot of fun, music and great New Orleans cuisine. By the way we will be holding a table in Drago's for you so we hope to see you again soon.

Glad to hear that you were able to meet our General Manager. He is a great guy and a pleasure to work along side. He certainly was a leader in the days following Hurricane Katrina.

When you are ready to return, just let us know and we will be happy to assist you in planning your next stay.

Executive Office
Hilton New Orleans Riverside
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,133)
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Dana Point, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2011

Great hotel when visiting new orleans. Close to everything (french quarter, art district, convention center). Great view of the boats going by on the Mississippi River. Very helpful staff (get reservations, music recommendations).

Room Tip: higher rooms have great views
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  • Stayed May 2011, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank danaptsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, May 5, 2011
Sounds as though you enjoyed your recent vacation in New Orleans and we are happy to have had the opportunity to have you stay with us. There are always fun things to do here and we look forward to seeing you again. Our Reservations and Concierge teams are always ready to assist in planning vacations so when you are ready to return give us a call, tell us what you have in mind and let us take care of the details. Maybe we will see you for Mardi Gras 2012!

Executive Office
Hilton New Olreans Riverside
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San Francisco, California
2 reviews
5 of 5 stars Reviewed May 2, 2011

Have been a repeat customer to this hotel for 8 + years now. We come for Jazz Fest and usually bring a big group with us from around the country.
The service is stellar from the moment one arrives. Greeted with a smile and offered answers to any questions, from the bellhop to the room service provider to the executive level concierge. The hotel has recently been updated and the hallways have a fresh, upbeat, tasteful appearance and feel.
Drago's restaurant, on the hotel ground level for four years now is simply the best restaurant, bite for bite in New Orleans...and I've been to a good number of the top spots. We have never had a bad experience or problem and the hotel runs like a top. I strongly recommend this fine hotel to any person or group visiting New Orleans.

Room Tip: City views: west side; river views; east side
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  • Stayed April 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pwaleye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed May 2, 2011

The room, elevators, interior decor, staff service, restaurant, amenities were all pleasantly efficient or generally of good standard. The river view rooms are particularly nice. Also the hotel location can't be beat. This is our second visit and will continue to make this our hotel destination in the future.

Room Tip: Ask for river view.
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  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank faslayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, May 5, 2011
Gald to hear that you enjoyed your recent stay. We certainly enjoyed having you and look forward to seeing you again soon. Please do not hesitate to call upon us for any planning assistance. Our Reservations and Concierge teams are ready to make it happen for you. These guys enjoy taking care of the pre arrival details for our guests. On your next visit, we will be happy to present to you our newly renovated guest rooms in our main tower. The project will begin this summer and will be ready for our guests later this Fall. See you soon!

Executive Office
Hilton New Orleans Riverside
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Santa Monica
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 2, 2011

Just returned from three days at the Hilton Riverside. A great experience - wonderful and courteous staff, great food, and fantastic rooms. I spend a considerable amount of time in hotels around the globe and this is one of my very favorite hotels. I look forward to a return visit.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Elkodm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2011

We had a great time staying at the Hilton Riverside. The rooms were huge and comfortable with a view! We loved being near the river and walked just a few blocks to the French Quarter. When we didn't walk the bellman go us a taxi immediately. We loved the hospitality room as well. The waitresses at the bar and concierge were always enthusiastic and helpful. The only disappointment was the spa was not full or clean...We had a great time in NOLA and Jazz Fest 2011!

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KindredHandcrafts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, May 2, 2011
Happy to hear that you enjoyed your stay with us and our apologies about the jacuzzi/hot tub. Your concerns have been shared with our Engineering team and we thank you for alerting us of this problem. We certainly look forward to seeing you again during a future stay. Our team is available to assist you in planning your next visit so please do not hesitate to call upon us.

Executive Office
Hilton New Orleans Riverside
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Pennsylvania
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed April 30, 2011

Location was good; however, when I asked for phonebook for room, I was told they didn't supply them. Later I asked for guide for tv channels, again I was told they didn't supply them...are you kidding? Carpet in room was dirty and worn. A/c in room was either too hot or too cold. Room was not made up until 4pm. Lunch at hotel was $35 for my son's chicken fingers, 2 cokes and ice cream. No....There are lots better hotels in the same area....suggest you try them. $45 a day parking was ridiculous.

  • Stayed April 2011, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Conner2dood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, May 2, 2011
Our sincerest apologies for the challenges that you expirienced during your stay. I have shared your comments with our team for discussion. I am happy to report that within the next several weeks we will begin a renovation project for all of our main tower guest rooms and we are very excited about the new product that we will offereing our guests. Hopefully later this year you can return and enjoy our new rooms. We have also completed upgrading our television channels, specifically our HD channels, which has increased our channel listings to over 56 channels. This upgrade may have been the reason that we were short on TV channel guides when you were here.

Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans Riverside

Property: Hilton New Orleans Riverside
Address: 2 Poydras St, New Orleans, LA 70130-1656
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#6 Spa Hotel in New Orleans
#24 Luxury Hotel in New Orleans
#41 Business Hotel in New Orleans
#43 Family Hotel in New Orleans
#53 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New Orleans Riverside 4*
Number of rooms: 1600
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
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Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

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