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“Good for pre-cruise stay in NOLA”

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Residence Inn New Orleans Downtown
Ranked #41 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed December 27, 2013

We got this property on Priceline. Great value for sure. Desk staff were helpful and knowledgable. Breakfast was hearty and plentiful. You could see many people from other parts of Louisiana were staying here, thus that's a good sign. Good location, 20 min walk to FQ. 2 or 3 blocks from good restaurants. (NOLA is expensive for food). Thanks to the staff for the pleasant stay. Close to the Children's museum, worth a visit for the toddlers. I felt safe walking around the area, I would give 5 stars if they had an airport shuttle.

  • Stayed: June 2013, traveled with family
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Thank C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 20, 2013

The staff was very courtesy, but was inept when asked for instructions on the location of my room and the location of the parking lot. The hotel has an unusual disjointed layout--the property appears to be a converted warehouse. After check-in, I had to exit the building, walk outdoors, cross a court yard and "enter" into a second semi-enclosed building to find my room. The sum total of the instructions I received from the front desk following check-in: "Go through that door and walk that way." A member of the cleaning staff that I encountered while negotiating the property kindly provided the essential instructions that I needed to reach my room.

Parking is located in two separate parking lots located in opposite directions from the hotel, not onsite, situated on one-way streets. If you arrive at night, visibility for entry into the parking lots is not good. The entrance for each parking lot is down the street from the hotel. You cannot see any identifying signage for the parking areas from the check-in area or front of the hotel. The instructions from the front desk following check-in on where to park: "You can park in the lot on that side of the hotel or that side of the hotel."

The property was clean but bland in styling and spartan in amenities, as compared to most other Residence Inns. The complimentary breakfast was very good. The internet connection was terrible and did not work most of the time in my room. The onsite store had few offerings for purchase.

I rate my stay at this hotel as poor because I received very little value in return for what I paid.

  • Stayed: December 2013, traveled on business
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1  Thank 63TimeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013

Unlike other Marriott properties, this Hotel did not live up to expectations- specific to customer satisfaction. The hotel is laid out with a yard in the center and rooms in either side. The one that I stayed in Room119 was in the ground level (First floor in US terms), facing a side street. Room was awesome with two lovely bedrooms sharing a bathroom, an individual toilet in the passage leading to a living room with a kitchen. The WIFI did not work from the time I checked in. The front desk put me on to a central customer console who attempted to help me. Despite best efforts signal strength was low and this person suggested a room change will be offered. There was no further communication from the front desk until I checked out two days later..
The hotel is located in a quite street, with walking distance to major attractions of the city. complimentary breakfast was good and the exercise room is fine. Hope someone from Marriott reads this review and ensures the customer care in this property improves....

Room Tip: I stayed in room with a street view and on that level. May be checking WIFI accessibility prior to c...
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  • Stayed: October 2013, traveled on business
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Thank aylur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

Stayed here in a 1-BD suite for 4 nights for a convention. Perfection location as less than a half of a mile to the convention center. (also walked to French Quarter without a problem but it is a hike to do multiple days)

Staff was all amazing and really friendly. We kept losing our keys and asked for recommendations and they were overly accommodating everytime. They also provided great recommendations for us and appreciated their guidance as we were traveling as a family.

Room was nice with a full kitchen, pull out bed and queen in master. All of the accommodations met our needs. Sheets/bedding were nice and the furniture was tastefully done. Free WiFi and great breakfast in the morning.

Highly recommended for this level of hotel.

  • Stayed: November 2013, traveled on business
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Thank nickiwms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2013

A very quiet and well-kept edition of the Residence Inn division of Marriott hotels, it is located in the up-and-coming Warehouse District, very close to and convenient to the horrible New Orleans Convention Center. Since many organizations choose to have meetings at that convention center and I am, thus, forced to travel to NO reasonably frequently, I was delighted to find this quiet oasis. The Warehouse District itself is very interesting; it has been rapidly developing over the past several years and reminds me a lot of the early beginnings of SoHo in NYC. The hotel itself seems to have mainly well-appointed, well-equipped suites with very comfortable beds, couches, well-equipped desks for work, good WiFi, etc. This has become my "go-to" hotel every time I attend a meeting in NO, and I would stay there if I ever went to NO on vacation. The staff is very friendly and exceptionally helpful, too. The hotel is built in a hollow square pattern, with a very nice courtyard in the center, and has a exceptionally nice breakfast area for the very good free breakfast.

Room Tip: Rooms on the side toward the convention center are larger and have better WiFi
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  • Stayed: November 2013, traveled on business
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Thank PDEYES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013

Although a bit overpriced, the hotel is clean and safe, with friendly staff.
The one bedroom, with mini kitchen was excellent...saved me from eating only very rich Louisiana food. Grocery store close by, close to convention ctr.
It is a bit of a walk to the French Quarter, but taxis and other transport is available.

  • Stayed: October 2013, traveled on business
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Thank 38Happytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

Second time we stayed here. Good location around the corner from Emerils and WWII museum,about 6 blocks from French Qtr. Be sure to ask for inside room-- rooms on streetside are noisy. Emeril had a private party on St joseph on a Friday night and our windows vibrated till party broke up We came back from a day in the Garden District to find all our towels gone and no TP,soap, or shampoo. Desk said they get to it, but after an hour my husband found housekeeping and got resupplied himself---not the service we've come to expect at Marriott properties. Nice courtyard area but pool was dirty (lots a small leaves and bugs). Hot breakfast buffet but always the same-- be nice to see a few items change from day to day.

Room Tip: request inner rooms-- street side is noisy.
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  • Stayed: November 2013, traveled as a couple
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Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn New Orleans Downtown

Address: 345 Saint Joseph St, New Orleans, LA 70130-3676
Phone Number:
Location: United States > Louisiana > New Orleans > Arts District / Warehouse District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in New Orleans
#23 Family Hotel in New Orleans
#47 Romantic Hotel in New Orleans
Price Range: $113 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn New Orleans Downtown 3*
Number of rooms: 231
Official Description (provided by the hotel):
Feel right at home in the popular Residence Inn New Orleans Downtown, perfect for leisure getaways or business excursions. Our extended-stay hotel in the warehouse and arts districts is exactly where you want to stay in New Orleans, offering easy access to a variety of attractions including the World War II Museum, Outlet Collection at Riverwalk, Smoothie King Center, Mercedes-Benz Superdome, Port of New Orleans and Ernest N. Morial Convention Center. Touro Infirmary and Children's Hospital of New Orleans also are close. After a busy day, retreat to our pet-friendly suites and cook up your favorite meal in a fully equipped kitchen, then enjoy high-tech amenities including free high-speed Wi-Fi and flat-screen TVs. We also offer a complimentary breakfast buffet, 24-hour fitness center, outdoor pool and Sport Court for a game of volleyball, tennis or basketball. Play hard and work hard in NOLA during your stay at Residence Inn New Orleans. ... more   less 
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Also Known As:
Residence Inn New Orleans Hotel New Orleans
New Orleans Residence Inn

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