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Residence Inn New Orleans Downtown
Ranked #40 of 163 Hotels in New Orleans
Certificate of Excellence
Carbondale, Illinois
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Love Residence Inn's!!!”
Reviewed October 2, 2011

We always pick Residence Inn hotels as we travel with our dogs. We were there for 2 nights. This place was better than most as it had a fenced in dog area. The dogs loved it. Our room was a standard 1 bedroom, with the kitchen and living areas. The clerk who checked us in was extremely friendly. The women working the evening reception on wednesday and thursday were also very friendly. The reception on Wednesday was fun, with a little trivia game. Breakfast was standard. The atrium/courtyard was a nice touch. All in all, another great time at Residence Inn.

Room Tip: room 125 was in a perfect location.
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  • Stayed September 2011, traveled as a couple
    • Value
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Helpful?
1 Thank addison_and_clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,022 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
St. Albert, Canada
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 22, 2011

We stayed in a two bedroom suite which was very spacious. Service was excellent, it was a slower time of year and got to select the location of which room we liked the most. Location was okay, a bit of a walk to French Quarter, but close to theRriverwalk. We enjoyed the trip.

Room Tip: ask for the rooms facing the pool.
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  • Stayed September 2011, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank Prudhomme58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 21, 2011

Spent 3 nights here with my son and his girlfriend. That left me sleeping on the pullout couch and it was fine. Hotel has a nice layout with a sort of atrium in the 2nd building. There was a pool that was insulated from the street by a courtyard, so no beer bottles were tossed in by passers-by (this is New Orleans, remember?). Room was clean, staff was very nice and helpful. We were in the warehouse district and within walking distance of the French Quarter and the river. The breakfast is typical Marriott but you can walk to the NOLA Grocery on Andrew Higgans for an egg-n-cheese po-boy that is wonderful. It must be a business hotel b/c we paid $99/night for Fri, Sat, and Sun. Can't beat that!

  • Stayed September 2011, traveled with family
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Helpful?
1 Thank ghengiscon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Canada
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 12, 2011

Our family, including two older teenage boys (17,19), stayed in two rooms at the Residence Inn for three nights. We actually chose the hotel for the complimentary breakfast and free internet, and it sounded decent if not exceptional. Glad to report: Comfortable beds, clean, and very friendly staff. My family enjoyed the full breakfast (I can't eat anything containing gluten so was more limited, but managed fine) and took advantage of a generous afternoon snack on one of the days of our stay.

The staff was very helpful. I'd actually called the week before our trip to inquire about my dietary needs and about an excursion, and (I think it was) Rebeccah who actually called me back a could of days later with answers and a booking # to hold the excursion--very impressed! Better hotels could learn about service from this plainer one.

If it were just my husband and I, I might choose to stay at a fancier hotel, but for a family this was a good choice. The pool looked appealing, the boys took a dip on one of the crazy hot days and liked it. The walk to Canal Street/Bourbon St takes about :10-:15 minutes, and it's not a particularly nice walk, but we felt comfortable going back and forth, even late at night. The location was also very convenient to the cruise ship terminal.

Extra: The City-Cemetery excursion was decent and the Swamp Tour was a treat, a good choice for the guys. Seeing the impact of Katrina and how the city is rebuilding itself is fascinating. I think we all fell in love with New Orleans, with the music and the people.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
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Helpful?
1 Thank Bctraveller-R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 30, 2011

I stayed here june '11 and the room are huge it has a full kitchen. The free breakfast is a must they have everything breakfast can offer. If u are in NOLA Please stay here

  • Stayed June 2011
    • Value
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    • Rooms
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Helpful?
1 Thank nesby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrytown, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2011

Took a trip to New Orleans with friends to just hang out and have a great time. The Residence Inn New Orleans was a great place to stay. We were able to do a lot at the hotel with the great outdoor experience. They had a great pool, sport court were we played basketball and a grill area where we were able to grill our on food which helped us save some money. The entire staff at the Residence Inn were very friendly and helpful. One of the most memerable things from the stay was that the General Manager sat with us in the courtyard one evening telling us all about New Orleans (The history, fun things to do and also hurricane Katrina). We were very impressed that the Manager would take the time to sit down with the customers and just talk. I will stay there anytime I am in New Orleans

  • Stayed July 2011, traveled with friends
    • Value
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Helpful?
1 Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 11, 2011

The mental scars from our stay in this hellhole are still quite fresh. Here's the short version: we would have rather spent the night in a truck-stop bathroom, with our heads resting in a urinal.

Here's the long version: The first room we were assigned was filled with rodent droppings; there were bodily fluids caked on the upholstered furniture; and signs of bedbugs. We left the room immediately. A woman at the front desk was helpful and gave us a new room. This room looked similar to an alley-way after Mardi Gras. It had obviously not been cleaned after the last few guests and had obviously not been repaired or maintained for years. There was:
* Vomit on wall
* Blood on the bed sheets
* A dirty towel hanging up
* Semen crusted on the chair
* Clumps of hair in bathroom
* Mold in shower
* A dead mouse outside the door (in later stages of decomposition)

Realizing that we could not stay here, we began calling other hotels and trying to find a place downtown that had vacancies for the weekend and accepted large dogs. To our horror, everything was booked; exhausted and in the midst of a cross-country move, we were forced to stay in this hellhole. Afraid of rodents, roaches, and disease, we wiped down the two wooden chairs and rested in them with the lights on; when morning arrived, we left immediately.

The only good thing I can say is that the hotel promptly refunded our money when I emailed the corporate offices and hotel manager with an account of our stay and photos to prove it!

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
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Helpful?
7 Thank CareyKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn New Orleans Downtown

Property: Residence Inn New Orleans Downtown
Address: 345 Saint Joseph St, New Orleans, LA 70130-3676
Phone Number:
Location: United States > Louisiana > New Orleans > Arts District / Warehouse District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in New Orleans
#29 Family Hotel in New Orleans
#47 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn New Orleans Downtown 3*
Number of rooms: 231
Reservation Options:
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Also Known As:
Residence Inn New Orleans Hotel New Orleans
New Orleans Residence Inn

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