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“Fantastic stay and great staff!” 4 of 5 bubbles
Review of St. James Hotel, an Ascend Hotel Collection Member

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St. James Hotel, an Ascend Hotel Collection Member
Ranked #48 of 161 Hotels in New Orleans
Certificate of Excellence
Perth, Australia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic stay and great staff!”
4 of 5 bubbles Reviewed July 19, 2014

We stayed as a group of four 21/22 year old Australian girls for 3 nights in July 2014. Absolutely fantastic hotel which we cannot fault - staff were all so lovely and helpful (they even kindly offered to dry our laundry following a failed attempt at letting our washed clothes dry in our room). Great location, room amenities were all great, wifi was fantastic and overall, very good value for money. Would definitely recommend and would be more than happy to stay should we return to New Orleans.

  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephanie2192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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684 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
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Amelia, Louisiana
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 15, 2014

The service at the St James Hotel is excellent from the reception at the front desk at check in to the morning coffee and croissants delivered by Greg in the morning. Greg has a wonderful demeanor and is a welcoming face to see first thing as you start an exciting day in New Orleans. With St James great location all of the Big Easy is available to explore, take advantage of the suggestions of the staff on when, where and how to get there to make your experience one to remember.
Enjoy your stay and come back often.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottoville, Ohio
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 13, 2014

Stayed here 5 days. This is a historical property within walking distance of most areas. The staff is friendly and knowledgeable. Meghan was most helpful, from calling ahead for us to her great dinner recommendations. A small breakfast was delivered to our room each morning. Elevator was down one day.

Stayed July 2014, traveled as a couple
Helpful?
Thank betty w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincennes, Indiana
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed July 13, 2014 via mobile

We were in town for a conference at the convention center. Very convenient location, within walking distance of the convention center and other New Orleans attractions. Parking was across the street and expensive, but that's to be expected.

The hotel itself is in a couple old buildings, with lots of charm and character. It needs a good cleaning, though. When we arrived, the hallway was cluttered with trash bags, a rollaway bed, and other housekeeping items. The elevator was broken so we trudged up the stairs which were equally filthy. When I opened the door to our room, I left foot prints in the dust. We stayed two nights-on the second morning I went to take a shower and discovered that housekeeping folded our wet towel mat and put it on the side of the shower instead of providing a new clean one. Kind of gross with the humidity.

We had mixed experiences with the hotel staff. The front desk clerk was excellent. He was efficient and very pleasant. On our first night, apparently they were fixing something across the hall at 10:30pm. The staff people were extremely loud and were slamming doors repeatedly.

Overall, it's a nice hotel with a great location in a fun city.

Stayed July 2014
Helpful?
1 Thank TJen72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed July 9, 2014

Hotel is 2 houses with a pleasant courtyard between them, but there's no central dining room. A complimentary breakfast is served in the room which sounds good however the timing of delivery of the food was erratic, twice more than 20 minutes after the time we'd requested, once earlier. There was no table in the room so we ate our croissant ( no more than1 per person the notice said) sitting on the bed. Room was fine, small but beds were comfortable and clean. Bathroom was tiny. Lift was out of service one morning but repaired by evening. Wifi was slow but free. Best thing about the hotel is the location, between the WW 2 museum and the French Quarter a short walk to each

  • Stayed May 2014, traveled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cambkaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 bubbles Reviewed July 8, 2014

Stayed here this past 4th of July weekend for Essence Festival and they met and exceeded all of our expectations. The location is great, near the convention center, Harrah's, bourbon st and other attractions. The valet service is a great option at a good price. Even with all the activity and added crowds the festival brought every single employee we encountered was very pleasent and helpful. The room was nice, a little small but the mini fridge and microwave were an added bonus. We are already planning a return trip and will most definitely stay here again!

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tc8157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponchatoula, Louisiana
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 5, 2014

This was our first time in this hotel. It is located in a perfect spot. Quick walking distance in a nice area to Mothers restaurant, Harrahs casino, streetcar, Aquarium, Insectarium, nice bars and restaurants.

Staff was friendly and asked several times how our stay was and if there was anything they could do to help.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. James Hotel, an Ascend Hotel Collection Member

Property: St. James Hotel, an Ascend Hotel Collection Member
Address: 330 Magazine St, New Orleans, LA 70130-2425
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in New Orleans
#62 Business Hotel in New Orleans
#63 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — St. James Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 84
Official Description (provided by the hotel):
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more   less 
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Also Known As:
St James New Orleans

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