I was extremely excited to be staying in the St. James over Thanksgiving weekend for a quick getaway for just us. Given the previous reviews, I thought I had found a real winner. Unfortunately, I was wrong. The St. James is a mediocre hotel with inconsistent service and dated fixtures and furnishings. It is a great Days Inn or a below average Hampton.
LOCATION: The hotel being a couple of blocks away from the French Quarter is a plus especially if you want to get a good night’s sleep. HOWEVER, it is right near Poydras St. So, if there is anything going on at the Superdome, you will NOT be getting that good night’s sleep. This is especially true if you are in rooms on the South side of the hotel which front a parking lot with two buildings serving as an ideal echo chamber for noise form Poydras St. Our room was 320 on the South side and it was the weekend of the Bayou Classic. No good sleep for us.
ROOMS: The rooms and fixtures are dated. Water pressure was so low that the “diverter” on the shower/tub wouldn’t stay shut and one had to hold it to get water through the shower. The hot water was inconsistent with my wife and I each taking at least one cold shower. In our room the in-room safe was broken (see photo), the bathroom backsplash was broken (see photo), and the return vent hadn’t been cleaned since Katrina (see photo).
This falls into the persnickety category but having pre-wrapped plastic glasses and coffee mugs and still charging $200+ per night seems inconsistent, as well.
HEATING ISSUE: After our check-in we went out to grab a bite and returned to find our heat not working. The front desk finally answered on the sixth try and 20 minutes. They said the maintenance folks were gone but would try to call someone. There was not another word from them for the balance of the evening. It was a cold snap in New Orleans and we slept in 50 degrees for the night. The next morning I explained the situation and Allison the front desk manager immediately comp’ed the first night and got maintenance on the issue. The issue was resolved that day. Points to Allison.
BREAKFAST: The morning croissant and coffee is a nice touch. However, of the four morning we got it while we were there it was delivered at the requested time only twice. On one of the correct deliveries, they were out of jelly/preserves.
WI-FI: Free and easy to access wi-fi throughout the hotel was great.
OVERALL: Overall there are many other choices in and around the quarter. I would take a pass on the St. James and pay 20-30 bucks per night for something else.
- Official Description (provided by the hotel):
- As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more less
- Reservation Options:
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- Also Known As:
- St James New Orleans