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“Friendly & Convenient” 3 of 5 stars
Review of St. James Hotel, an Ascend Hotel Collection Member

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St. James Hotel, an Ascend Hotel Collection Member
Ranked #49 of 162 Hotels in New Orleans
Certificate of Excellence
Gainesville, Florida
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Friendly & Convenient”
3 of 5 stars Reviewed July 18, 2013

Let me start by saying we paid a lot more for this hotel than it's worth...but we did stay there during the Essence Music Festival so we paid less than most other area hotels during that week. It's cute, quaint, and the front desk staff is super friendly. They originally sent us to a room that already had a resident, which yielded a very embarrassing first impression. They quickly replaced our room stating they were sending us somewhere bigger/nicer, but it wasn't. Our room wasn't bad, but they didn't have to lie. I suspect it was just a way to keep from giving us a discount. They also didn't have a bell hop to assist with the bags, so we did it ourselves. During our stay there was no breakfast served either. FYI, there is a small parking lot right at the end of the block. If you're not going to drive a lot and you're lucky enough to seize a space, it's cheaper per day than valet...with that said, the valet is cheaper per day than any of the other larger garages in town. We didn't drive at all during our stay which is the best part of this hotel! We were able to walk to the Super dome, the convention center, tons of great restaurants, and even Bourbon street. The sheets were clean, the pillows & bedding were new, the towels were soft, and they gave great directions and even provided maps. The hotel is older, and it's apparent, but it's also clear that they're making improvements as they go. It has character & it's not some massive chain that I could stay in on any trip to anywhere. It was a part of our wonderful New Orleans experience. All and all, if you're going to experience the city and not the hotel accommodations, this is the perfect spot to be close to it all and get a good night's (or sunrise) sleep.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank K_Blessed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, September 4, 2013
K_Blessed,

Thank you so very much for taking the time to write a review. We appreciate the feedback in our constant efforts to improve the hotel. I am happy to write that we are now serving breakfast and have made several updates to the property since your stay. We are thankful for the recommendation and would love the opportunity to make a better impression next time you visit New Orleans!

Thank you!
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622 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Mobile
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 17, 2013

This was a great quite hotel within walking distance of almost anything you want to do in New Orleans. The Hospitality was impectable, upon arrival we were bumped up to a sweet because it was available and we were first time guests to the city. The concierge was very polite and helpful and pointed us in the right direction every step of the way. The room was great not huge but very quaint with good amenities. The bed was very comfortable and a very nice size TV. There was an office area as well as a back porch that of all things was the only disapointment (It was not well kept up) I will be staying here on my next stay to the great city.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank golfingman72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, September 4, 2013
Golfingman72,

We are very happy to hear that your first visit to New Orleans was a success and we could be a part of it! I appreciate your feedback about the porch as we are currently renovating them. New Orleans and the St. James team await your return to our unique city!

Thanks!
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Denver, Colorado
1 review
5 of 5 stars Reviewed July 16, 2013

My family and I stayed for a night in New Orleans and decided to choose the St. James. We got a really great rate and didn't expect to get amazing service, but we were wrong. Amy checked us in and she was very informative and our children loved her! At check out, Danielle was so funny, sweet, and made sure we enjoyed everything about our stay. These two ladies embody that southern hospitality that we have always heard of. The hotel was very close to the aquarium and the French Quarter, which was great for a family of four! The next time we are in New Orleans, the St. James will be our number one choice! To Amy and Danielle, keep up the wonderful work!

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank EmmC_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, September 4, 2013
EmmC_2,

The St. James family was ecstatic to receive your review! We do our best to provide southern hospitality everyday and it is wonderful to hear we are getting it right! Amy, Danielle and the rest of our staff can't wait for your next visit to NOLA!

Warm regards
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Dallas, Texas
1 review
4 of 5 stars Reviewed July 16, 2013

My husband and I travel to New Orleans often, but the St. James is one hotel that we definitely adore. The location is perfect; only three blocks from the French Quarter and a short streetcar ride to the Garden District. The staff is phenomenal! Danielle, Amy, and Tori are the definition of southern hospitality! They were so knowledgeable of the area and gave us great recommendations on where to eat, drink, and where to enjoy a taste of the local perspective. The room was fantastic! We were upgraded to a suite at check-in, and it was definitely one of the highlights of our stay. Needless to say, we will definitely be staying here from now on and we will be telling all of our friends and family about the St. James!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jp1521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, July 31, 2013
Thank you for the glowing review! My staff will be delighted to know we gave you that touch of southern hospitality that we strive for everyday. We sincerely appreciate the recommendation to friends and family and can't wait to provide them with excellent customer service as well!

We hope to see you again soon!

Warm Regards,
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1 review
5 of 5 stars Reviewed July 15, 2013

The staff at this hotel. Was. amazing I really enjoyed myself Amy ross. And Dannelle were. Great they directed us to the best. Places to eat. And. party. I had a great experience a.nd I will return the people in this city really make you feel at home

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nikkiharbor1508@gmail.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, July 31, 2013
We are so happy that you loved our city! Amy and Danielle were thrilled to hear that they enhanced your stay and we all look forward to your return!

Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

We stayed in a blacony suite. It was so pretty. Like being in the house of a gnome. Slanted vaulted ceilings with exposed beams. French doors opened to our private balcony. A very large and extremely comfortable bed. Even modern ammenities like a large flat-screen (which we never turned on) a fridge and microwave.
Tori at the front desk was present and helpful throughout our stay. There were a couple maintenance issues concerning our air but was resolved quickly.
Central to everything; Riverwalk, casino, French Quarter, shopping.
Highly recommended

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Desirae C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, July 14, 2013
Thank you for taking the time to write a review! I am pleased that you enjoyed our balcony suites. We adore them as well! I will be sure to share your review with Tori. It is great to know he was an asset throughout your stay!

Come visit us again soon!
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1 review
4 of 5 stars Reviewed July 10, 2013

Well New Orleans is an amazing place to be, and it really helps when your hotel is stay is great as well. The customer service made me feel special and like the staff actually cared about the guests. I give a big thank you to Amy and Danielle, those ladies are are awesome. This was definitely a great hotel choice.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Muff1592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review, July 14, 2013
We are thrilled you enjoyed your stay! Amy and Danielle loved hearing they were able to enhance your stay in our great city! Customer Service is of the utmost importance here at the St. James and we are glad to know that was conveyed during your stay.

We can't wait for your next visit to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. James Hotel, an Ascend Hotel Collection Member

Property: St. James Hotel, an Ascend Hotel Collection Member
Address: 330 Magazine St, New Orleans, LA 70130-2425
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in New Orleans
#62 Business Hotel in New Orleans
#63 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. James Hotel, an Ascend Hotel Collection Member 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more   less 
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Also Known As:
St James New Orleans

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