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“Gem of a hotel.”

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St. James Hotel, an Ascend Hotel Collection Member
Ranked #44 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed July 7, 2013

Came to NOLA to celebrate my 30th birthday - and stayed at the St. James. Price was exceptional, rooms nicely appointed (enjoyed the iPhone alarm clock) and the staff was extremely knowledgeable and nice. They provided great recommendations on things to do, where to eat, etc. location was great...out of the quarter and way from the noise, but close enough to walk to everything or catch the streetcar. Only "downside" our room on the third floor was TINY - but we were prepared for that, knowing the property to be historic. I understand there are larger rooms available.

We enjoyed!

  • Stayed: May 2013, traveled as a couple
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Thank wnchgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded July 14, 2013

We are thrilled you found our hotel to be a "Gem"! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Warm Regards

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1,023 - 1,029 of 1,119 reviews

Reviewed July 7, 2013

My girlfriends and I stayed at this hotel for a recent music festival (Essence). The location and customer service was great. Danielle, Amy, and several other employees worked hard to keep us satisfied. However, the rooms and overall condition of the hotel leaves too much to be desired. We will not be returning. But if location and smiling, friendly faces is your only requirement, this might be the place for you.

  • Stayed: July 2013
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2  Thank j_small12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded July 14, 2013

Thank you for taking the time to write a review our your recent stay!

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Reviewed July 4, 2013

Just wanted to let you know that I love the hotel we stayed at. Love the old architecture and décor The location was perfect, right in the middle of downtown, within walking distance to everything. The service was exceptional. Staff very friendly, helpful and in formable of the area and place to visit, eat etc. I Love Amy, Danielle, David etc. Everybody Made us feel at home and part of the family. You guys rock and I miss you. Made some friends for life. I hope I can visit again soon.

  • Stayed: June 2013, traveled on business
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2  Thank MarthaJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded July 14, 2013

We miss you too!! I am delighted you had such a pleasurable experience! I'll will be sure to pass on your sentiments to my entire staff. It is always wonderful to receive positive feedback!

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Reviewed July 2, 2013

We had a girls weekend this past weekend and we were helped by a professional and friendly staff. Tori and Ryan both helped us when we had some inital hiccups. They initially put us in a wrong room and when we went back to tell them it would not work, it was quickly fixed. The rooms were comfortable, but at 1am we undid the sofa bed only to find a dirty sheet and crumbs. Apparently the sofabed was not cleaned. I went out to the front desk and was given clean sheets to put on the bed. We just decided to fold the sofabed up and put the sheets directly on the sofa cushions. Our door handle the bathroom kept falling off. We mentioned it to the staff one morning and still was not fixed when we came back at almost 3pm. I finally brought them the handle and it was put on right away after that. Like I said, there were a few hiccups, but I would recommend this hotel and I would stay there again. The location was perfect and was within walking distance to most anything you needed. And there was 24/7 in out privileges with the valet. The rooms seemed to be remodeled with new bedding and furniture. Perhaps next time, there will be breakfast - since that is what we read on the sign "coming soon"-- I only wished it was last weekend soon! The pool (if you want to call it that) was small - reminded me of a kiddie pool but about four feet. We decided not to use it.

  • Stayed: June 2013, traveled with friends
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Thank sunrisebreezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded July 14, 2013

Thank you so much for taking the time to write a review! I appreciate the feedback and will consult my department heads about the issues you encountered. It's great to hear the staff was friendly and we look forward to future visits!

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Reviewed June 25, 2013

Tori was the guy at the front desk that helped us the most! He was super friendly and was helpful enough to ask what we are interested in and if we had any plans so he could make some suggestions of things for us to do while we were there! The hotel was a lot nicer on the inside then the outside, so don't be afraid when you first pull up because I was a little. Not that it's terribly run down just didn't look quite as nice as the photos. The vallet was nice, you have to give them about 20 minutes to get your car back to the hotel so just call ahead, they did tell us this at check in! We walked everywhere from the hotel and overall had an amazing trip! I would stay there again!

  • Stayed: June 2013, traveled as a couple
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1  Thank tamra l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Director of Sales at St. James Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded June 27, 2013

Thanks for taking your time to leave such a nice response. Tori is our rock star at the front desk and I am happy to see he was friendly and helpful for you. I will absolutely share this review with him and the entire staff.


Thanks again!!!

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Reviewed June 25, 2013

Booked 6 rooms here for a convention. The hotel was charming, great location between french quarter and convention center. Staff was very helpful and friendly. Beds very comfy, rooms have lots of character with tall ceilings and traditional furnishings. Great property for the price. I booked my boss in a room with a balcony, it has exposed brick and beams in the room that were lovely.

Room Tip: No feather pillows on property.. bring your own if you want.
See more room tips
  • Stayed: June 2013, traveled on business
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Thank StepOy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Director of Sales at St. James Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded June 27, 2013

I am happy you choose us while booking your stay for the convention you attended. Thanks for letting us know about the feather pillows, I will get with the management team and see if this is something we can change.

We are thrilled you enjoyed your stay and hope to service you again soon!!!


Warm Regards,

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Reviewed June 25, 2013

I just got back from Pride in New Orleans. The service was amazing. Best price and location. Tori checked me in and checked me out. He was patient with our questions and was very helpful. Valet service was awesome too.

  • Stayed: June 2013
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1  Thank Gimpy1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Director of Sales at St. James Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded June 27, 2013

Wow thanks for the great review!!! I am so pleased you had a great time while staying with us. I will share your review with Tori and the entire staff at the St James Hotel!!!


Thanks again,

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Additional Information about St. James Hotel, an Ascend Hotel Collection Member

Address: 330 Magazine St, New Orleans, LA 70130-2425
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in New Orleans
#41 Family Hotel in New Orleans
#62 Business Hotel in New Orleans
Price Range: $87 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — St. James Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 84
Official Description (provided by the hotel):
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more   less 
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Also Known As:
St James New Orleans

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