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“This was OK but we won't return”

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Stay Express Inn & Suites
Ranked #150 of 163 Hotels in New Orleans
Alexandria, Louisiana
Level 6 Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“This was OK but we won't return”
Reviewed November 18, 2013 via mobile

This hotel has been remodeled . I usually don't like the first floor but am sooooo glad there were no rooms available on the second floor.
Ice machine is on the second floor and I had to endure the cigarette smoke the whole long walk down the hallway. The carpet needs replacing.
It is OK, but could be better. I wasn't interested in even going see the breakfast .

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charmilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronald L, General Manager at Stay Express Inn & Suites, responded to this review, November 21, 2013
I am so sorry that your stay with us was less than satisfactory.. My staff and I reviewed each of your comments and have made the necessary repairs to the backdoor. Also, we are in the process of installing a permanent lighted sign on the exterior of the building. Again, we are terribly sorry that your experience with Baymont was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Monticello, Mississippi, United States
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2013

This hotel is located just off of Interstate 10 about 15 minutes from downtown New Orleans, based on the traffic. Our stay has been very nice. I would highly recommend staying here. The staff is friendly and helpful, breakfast is nicer than most, and the value is great, especially given the location.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronald L, General Manager at Stay Express Inn & Suites, responded to this review, November 21, 2013
We are delighted you enjoyed your stay with us at the Baymont Inn & Suites New Orleans and thank you for the feedback! It is wonderful to hear from our valued customers and appreciate your patronage. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Canada
1 review
Reviewed October 26, 2013

I wouldn't not stay here ever again! On Friday night we were locked out of our room around midnight only to have the receptionist tell us "it's not my fault". She told us around 530 am the maintenance person will be in with the master key and she gave us another room. When I woke up at 8 am I went down to ask if our door was unlocked yet. A different receptionist told me that the maintenance person will be in at 9 am and asked if could just wait til then. So at 930 am I went down stairs to see if the door was unlocked yet. Then I was told that the general manger had the key and he will be back "shortly". There was nothing that I could do. We were locked out our room til 1045 am. We were unable to shower, change clothes, or enjoy our last day of vacation because of their lack organization. Not to mention we found a roach in the room. Also, THEY STILL AINT BRING US NO DAMN COFFEE!!! If u want to enjoy your stay in New Orleans I suggest you find another hotel. There is a motel just down the block.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelli_8907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronald L, General Manager at Stay Express Inn & Suites, responded to this review, November 21, 2013
I am so sorry that your stay with us was less than satisfactory.. My staff and I reviewed each of your comments and have made the necessary repairs to the backdoor. Also, we are in the process of installing a permanent lighted sign on the exterior of the building. Again, we are terribly sorry that your experience with Baymont was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New Orleans hotels

Germantown,Tn
1 review
Reviewed October 15, 2013

The hotel was what I expected for $56 dollars a night. The breakfast was average, the fitness room equipment was broken. I was visiting for 4 days and 3 nights without a working toilet. Had to make provision through out the day at other establishment.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Howard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronald L, General Manager at Stay Express Inn & Suites, responded to this review, November 21, 2013
I am so sorry that your stay with us was less than satisfactory.. My staff and I reviewed each of your comments and have made the necessary repairs to the backdoor. Also, we are in the process of installing a permanent lighted sign on the exterior of the building. Again, we are terribly sorry that your experience with Baymont was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2013

Service was terrible. Rooms smelled musty. People were smoking marijuana in the surrounding rooms. No security.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank Harold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronald L, General Manager at Stay Express Inn & Suites, responded to this review, November 21, 2013
I am so sorry that your stay with us was less than satisfactory.. My staff and I reviewed each of your comments and have made the necessary repairs to the backdoor. Also, we are in the process of installing a permanent lighted sign on the exterior of the building. Again, we are terribly sorry that your experience with Baymont was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stay Express Inn & Suites

Property: Stay Express Inn & Suites
Address: 12340 I 10 Service Rd, New Orleans, LA 70128-3503 (Formerly Baymont Inn and Suites New Orleans)
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #150 of 163 Hotels in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:2 star — Stay Express Inn & Suites 2*
Number of rooms: 142
Reservation Options:
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Also Known As:
La Quinta Inn & Suites New Orleans Chalmette Area Hotel New Orleans
La Quinta Inn And Suites New Orleans Chalmette Area
La Quinta New Orleans
New Orleans La Quinta

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