I have stayed at the Hotel St. Marie before and, in fact, stayed in the same room as I did before. Not that I am complaining, we had two rooms with an adjoining balcony that viewed all the way down Toulose Street. The hotel is what you would expect. It is a nice hotel, but what ruined my trip was the stay. Espcially, a gentleman working the desk and the general manager who did not handle my complaints, but was more worried about a bad review on trip advisor.
My complaint was simple, we needed to leave a room key for a travelor who was arrivig later. Although both rooms were paid for with the same credit and the same credit card was being held to pay for incidentials on both rooms, the gentleman at the desk would not allow the person who had booked and paid for the room to leave a key for the room because he was not listed as staying in the room. That may be understandable, but when we asked to either call up the room and have the person staying in that room to come down or check the computer to verify who was paying for the room, he refused. When we attempted to continue the conversation we walked away.
At check out this same gentleman was working the desk, when I attempted to discuss this previous problem with him he walked away and called his general manager (whom I had talked to on the phone after the problem intially occured). The general manager came down and was more concerned about my tone with the desk employee and me leaving a bad review than he was about solving the problem or even apologizing for what occurred.
The gentleman at the desk made me and my group feel so uncomfortable, we rest down the block at the Inn on Bourbon hotel lobby before leaving town.
Don;t get me wrong, the Hotel St. Marie is a nice hotel with a great location and great balconies. However, The staff and management need to rememeber the name of the business, hospitality.
- Official Description (provided by the hotel):
- Intimate French Quarter Hotel situated 1/2 block off Bourbon Street & 5 minutes from central business district. ... more less
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- Also Known As:
- St Marie Hotel
- Saint Marie Hotel New Orleans